Filter by rating :
filters

Horrible Customer Service - still no refund after 4 mo and 32 calls | Comcast review from Alpharetta, Georgia

1.0
Details
Contacted Comcast on Sept 22nd to cancel services, spoke with a rep who was processing the request and informed me the prorated balance would be refunded to my account November 7th, received a bill from Comcast for service, contacted once again and discussed situation with another rep, in review he saw that the account was supposed to be cancelled, according to him, on the 24th. I argued and stated I had called on the 22nd but after a minute conceded the two days wasn’t worth arguing any further. The agent agreed to backdate the cancellation to the 24th and refund the unused portion of my services November 16th, opened a bill from Comcast showing an outstanding charge of $67. Contacted Comcast immediately and after 2 reps found out this was a $90 charge for non-return equipment. I stated we had never been told we needed to return the equipment and that we would do so immediately. Equipment was returned on Nov 17th to a Comcast brick and mortar facility and a receipt showing the return was obtained. Early December, contacted Comcast again to complete closing out the account. Agent stated it was in process but didn’t see the returned equipment December 29th, contacted Comcast yet again as I had not received the outstanding credit. Spoke to an agent who informed me that I had not received any credit because I was being charged for services from the backdated cancellation of Sept 24th through to November 17th when I returned my device. I disputed stating I had done what was required and it was Comcast’s issue if they couldn’t disconnect service after it was requested. I was told a research ticket was filed for their back office team to investigate internet usage to determine if they could complete the credit. I was told if there was no usage that the credit would be applied. I was told a supervisor would contact me within 2 weeks with the results – no contact ever January 15th Contacted Comcast, was routed through 4 agents, finally to a retention agent. After providing a detailed update of what has occurred provided a $60 credit and stated the Supervisor would have to provide the remaining amount but he/she was not in and would not be back in the office until that Thursday but when they arrive back they would process the remaining credit to 0 out the account and contact me. – no contact ever I contacted Comcast on January 22nd, finally reaching an agent after working my way through the sales department. I again explained my situation to a Billing rep who stated he couldn’t help. I asked for a supervisor and was promptly disconnected. Second call January 22nd, again routed through sales got ahold of an agent named Mike, he reviewed my account and was working on making the credit to the account when, surprise, promptly disconnected. It has been 4 months since cancelling my services. I am due approximately $23 in refund, yet Comcast has charged me $90 for equipment that I returned and haven’t been credited, in fact they have refused to provide a credit for the equipment yet they are in possession of it. I still don’t have my refund, I have been put into collections and threatened to report the past due amount to the credit bureaus. I have performed my duties in this relationship while Comcast has continually failed to follow up on their commitments.
View full review
Review
#585656 Review #585656 is a subjective opinion of poster.
Service
Comcast Internet Service
Pros
  • Phone service
  • When it works its good
Cons
  • Service
  • Failure to finish the job
  • Lies
Reason of review
Problems with payment
Loss
$27
Preferred solution
Full refund

Other Product Review

I have not change my phone number nor added any to my account
View full review
Review
#585491 Review #585491 is a subjective opinion of poster.

Billing, Installation, Service, Everything Else | Comcast review from Bellevue, Washington

Comcast as a whole, is the most incompetent company to deal with. Half of their employees do not understand the concept of basic accounting or simply reading a bill. Every time I call, I spend at least 2 hours getting transferred and hung up on by the *** people they hire. The fact that your online billing only updates once a month is absolutely ridiculous. How can I avoid speaking with your ill mannered customer service reps if the online billing is always wrong? I wish you long years of suffering and quick bankruptcy, you P.O.S. company, Comcast.
View full review
Review
#585450 Review #585450 is a subjective opinion of poster.
Service
Comcast Installation
Reason of review
Poor customer service

Comcast: No Bill, Service Disconnected, Horrible Phone System, and more!

1.8
Details
The quick version: Comcast sent my bill to an email address they created and that I didn't even know existed, then disconnected my service for non-payment without any attempt to notify me. Trying to contact them resulted in more than an hour of making phone calls, most of which were disconnected by their system before I ever got to speak to a human being. We'll be using a T-Mobile hotspot for our in-home Internet from now on. The long version: We recently moved to the Atlanta area, and the only decent (price & speed) option for Internet service was Comcast/Xfinity. Having dealt with them before, we were less than pleased, but I work from home and decent speeds/data plans are important. So we bit the bullet and signed up. Here we are one month later, never received a bill, and wake up to find that our service has been disconnected for non-payment. We owe $70.90, says their website (the only site we can connect to using our WiFi). I, of course, want a breakdown of those charges and to see what the *** happened, so I try calling. That's when the real fun started. I tried several different 800 numbers that I found online (using my phone's hotspot to connect). Every single one of them had me enter all my identifying information multiple times, then disconnected me at the exact same point--before speaking to a human being, of course. I got ahold of a live chat operator (again, using my phone's data plan to connect) and got other numbers that were "direct hotlines" to the service and, eventually, the cancellation departments. They funneled me back to the same primary customer service lines where, again, I was disconnected. So, let's call the sales lines--they always answer, right? Disconnected twice, but eventually managed to speak to several sales representatives who were "sorry, but they can't transfer me"--not to billing, not to cancellation. If I wanted to buy something more from Comcast they were happy to help, otherwise I was pretty much *** After about an hour, I finally manage to get someone in cancellations. They tell me that my account is already in "non-paid deactivation" (remember, this is after one month of service, and I have NEVER RECEIVED A BILL) and they can't do anything. They can't even tell me what the $70.90 I supposedly owe them consists of; for that I need to speak to someone in billing. Finally get ahold of someone in billing (had to insist that the cancellation rep transfer me and stay on the line while I was being transferred to make sure I wasn't disconnected--she argued, but yelling at her for long enough actually worked). They tell me my bill was sent to an @comcast.net account that they swear I set up but I very much did not, they simply took my Comcast username (which I had to set up) and made an email address without telling me, then sent my bill there. I insisted on a paper bill, and I was told that PAPER BILLS ARE AN EXTRA $5 CHARGE PER MONTH. Told him exactly what he could do with himself, and that was that. I'm typing this report using my phone's hotspot. I've already called T-Mobile, which has great service in this area and great customer service in general--we've been with them for more than a decade--and we'll be using a mobile hot spot with a high-tiered data plan for our in-home Internet. I'd rather pay a little (a VERY little) each month than give Comcast a single penny more. Comcast: You suck. You know you suck, because reports like this are posted all the time. Maybe you disconnect everyone who calls because you're tired of hearing about how much you suck, but I'll be posting this everywhere I can just to make sure you know how much you suck. (p.s. you suck).
View full review
Review
#585358 Review #585358 is a subjective opinion of poster.
Service
Comcast Service Transfer
Cons
  • Lies
  • Phone system disconnects
  • Service interruption
Reason of review
Poor customer service
Loss
$60
Preferred solution
Let the company propose a solution

Cable Service Review

This runs fast for two people to be using. This is now going on as it did before. All this is one person hacks into to get this box address and presto. No permission was given nor the key to this box handed out To no one. Watch please. Plus I heard someone on roof tampering with cable. Because you can hear it drag
View full review
Review
#585347 Review #585347 is a subjective opinion of poster.
Reason of review
Poor customer service

Comcast Internet Service Review

Check jdp328@yahoo.com because they must want Internet service
View full review
Review
#585031 Review #585031 is a subjective opinion of poster.
Service
Comcast Internet Service
Reason of review
Poor customer service

Cable Television Review

I am getting of my tv going off and on. The reason I do not call is did you unplug the box, or disconnect the cable from the box. I tried all the above and with the same effect is nothing. All I watch is on and off tv program. Why???
View full review
Review
#585029 Review #585029 is a subjective opinion of poster.
Reason of review
Poor customer service

Internet Review

Jdp329@yahoo.com wants Internet free by comcast.
View full review
Review
#584897 Review #584897 is a subjective opinion of poster.

WARNING Comcast will nickel and dime you to DEATH!

When Comcast switched from analog to digital television last year they provided small digital adapters which they said the first two were free and additional adapters were $1.99 per month. I ordered two which they said were free. Four months later I started getting billed for them. I complained to no avail and deaf ears. They now have increased the price to $2.99 each. About four months ago they came up with a way to further rip of their customers, they call it a Broadcast TV Fee. It started out at $1.50 per month but now has been increased to $3.25 per month. As of the new year (2015) they came up with a Regional Sports Fee of $1.00 per month, which will I'm sure be increased in the coming months. What the *** is next a Cartoon Watching Fee? They've increased their fee for Digital Preferred Cable $10.00 per month since I've had it. All in all my bill has increased in one year from under $95 something dollars a month to over $117 per month. Comcast is an unconscionable, money grubbing company that doesn't give a *** about their customers. Will they ever have enough money?
View full review
2 comments
Anonymous
#938700

Same here, now 2.99 a month for free tv. And yet they want to replace the modem for free which wasn't even a problem. Let representatives know that Comcast needs much more regulation and scrutiny.

Anonymous
#933929

Ditto with above... The worst company I have ever dealt with.

They are in bed with politicians who will help sell us out. We have become an ATM for comcast.

View more comments (1)
Review
#584712 Review #584712 is a subjective opinion of poster.
Reason of review
Pricing issue

Comcast Internet Service Review

Today I did a test to find out who is on my internet without my permission at my location or any knowledge of any said facts thereof. I am showing who is doing what and getting it for nothing!!!
View full review
Review
#584537 Review #584537 is a subjective opinion of poster.
Service
Comcast Internet Service
Reason of review
Not as described/ advertised