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Comcast in Lumberton, New Jersey - New service problems

1.0
Details
I called Comcast to set up a new service. I was put on hold 4 times, transferred to 4 different people, and disconnected 3 times. I asked to speak to a supervisor but they wouldn't give me a supervisor to speak to.This took nearly 2 hours but that was just the beginning. After I drove and picked up my new equipment, I tried to activate the new unit. After 3 more phone calls, it turned out they had given me the wrong remote. When I called them AGAIN, they wanted me to drive and return it or pay shipping to have the correct remote mail to me. It was THEIR mistake, not mine. I refused to pay for shipping so they finally agreed to ship it for free. I am now waiting for the remote to be shipped. I spent most of the day on this so far and am needless to say, VERY dissatisfied with their customer service.
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Review
#570663 Review #570663 is a subjective opinion of poster.
Reason of review
Poor customer service
Preferred solution
Price reduction

Comcast - Installation Review from Houston, Texas

Do not ever ever ever get this product. After a 12 hour installation on a house prewired for security systems everything is false advertising. The cameras have a 10 second delay from entryway to monitor. Commercials watching a sleeping baby is false advertising. Baby will choke to death before you see it on monitor. Now after disconnect before 30 days you have to deal with all the charges comcast claims you owe. If you get this product don't say I didn't warn you. Still fighting. Be ready to owe 400.00 minimal???? Why
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Review
#570450 Review #570450 is a subjective opinion of poster.
Reason of review
Problems with payment

Comcast - Consistent liars

after promo ended they jacked up my monthly bill. I disputed and they promised me an adjustment of my bill plus offered me a year promo which is fine. they asked me to pay only the amount with the promo. however, Every month there is no adjustment on my bill, the balance is carried over and every time I call and dispute they promise me they will do the adjustments until today they cancelled my account because of billing issues. In the first place they made a promise that they di not comply, and now i am left out with nothing but bill to pay from their consistent lying.
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2 comments
Anonymous
#917430

Yes, I had the same issue!! I finally dumped Comcast!! Get rid of them!!

Anonymous
#916088

Comcast suck!!!!!!!!1

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Review
#570243 Review #570243 is a subjective opinion of poster.
Reason of review
Problems with payment

Comcast in Mount Juliet, Tennessee - No internet

1.5
Details
We have currently had three techs at our house In the last five days, three dinners disrupted, they got in my attic and had insulation on their shoes (made a mess). All three had a different solution to a problem they created, an upgrade for HBO and STARZ. Finally we have tv service with no Internet and might I add we have talked to over five people by phone ourselves trying to troubleshoot. The last guy we just talked to told us WE need to take our modem and switch it! All Due to their problem which is now mine. If the problem isn't resolved soon, they can come get it all. We pay over 2500 annually for this kind of service. Ridiculous!
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Review
#570240 Review #570240 is a subjective opinion of poster.
Cons
  • Lies
  • Service
  • Customer service
Reason of review
Poor customer service

Comcast Technical Support Review

1.5
Details
Requested service two weeks ago. Service tech came to my house and couldn't repair it. The tech never showed up and now I have wires sticking out and still no service. Worst company I have ever dealt with.
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Review
#570094 Review #570094 is a subjective opinion of poster.
Reason of review
Poor customer service

Comcast - Installation Review from Baltimore, Maryland

1.5
Details
I ordered service to my apartment and the rep number one came an hour kate because he was "stuck" at another job. Then soon after he came he barely spoke English and then said he could not install the internet service because he was not sure if a cable line was working or not. After calling the rep I verified there was no service and the tech still refused. Very incompetent and made it harder to just stall service than it need to be because I didnt have their cable service.
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Review
#569429 Review #569429 is a subjective opinion of poster.
Reason of review
Poor customer service

Comcast lowering broadcast volume to get around loud commercial rules .

Comcast is purposely lowering broadcast volume ,so you will turn up your volume to hear the show or movie , NOW when the COMMERCIAL break comes on it blasts you out of the chair . This is how they are deceiving the FCC . For example the broadcast volume standard is say 10db , they are reducing it to say 5db .you raise your volume to hear the show , so now you are bringing your tv up to hear properly , now the commercial comes on and you now are hearing at 15db , because you raised the volume . So Comcast is making the commercial surpass the accepted db level , they are making YOU do it . Bunch of SNAKES . I complained to the FCC 3x's online , but tomorrow I will call them and try again .
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Review
#568830 Review #568830 is a subjective opinion of poster.
Reason of review
Damaged or defective
Preferred solution
Let the company propose a solution

Comcast in Charleston, South Carolina - 79 technical support calls/13 house visits in nine months

It's staggering. I have spent hundreds of hours phoning Comcast this year alone (over 150 calls and 13 house visits) and am now informed by nice comcast technician on site it is a line/tap problem. I have a "negative 14 signal on my hi band frequency") and I need a new tap, amplifier and switchers. As I've told them for over a year. Still not fixed. Billed 130.00 per month for five years. No cable service. Oh. Don't bother moving the furniture and crawling on the floor to plug/unplug the system. They tell you to do that for sport.
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Review
#567785 Review #567785 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$1500
Preferred solution
Full refund
3.0
Details
I'm downloading large files over the Internet. My application shows the transmission speeds. Blast is advertised to be 105 Mb/s. My application continually shows .48-.56 Mb/s. Comcast purposefully misleads customers and does not inform the customer of the IDEAL and...
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Review
#567693 Review #567693 is a subjective opinion of poster.
Cons
  • Lies
  • Service
Reason of review
Problem with delivery
Preferred solution
Deliver product or service ordered

Comcast internet servive uselesss

we called many times , comcast servive people are always postponed/Re-scheduled from last 2 weeks , till again and again postponed/Re-scheduled , finally from last 2 weeks without internet.( at thanks giving time ). we called many times , comcast servive people are always postponed/Re-scheduled from last 2 weeks , till again and again postponed/Re-scheduled , finally from last 2 weeks without internet.( at thanks giving time ). we called many times , comcast servive people are always postponed/Re-scheduled from last 2 weeks , till again and again postponed/Re-scheduled , finally from last 2 weeks without internet.( at thanks giving time ).
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Review
#567519 Review #567519 is a subjective opinion of poster.
Reason of review
Poor customer service