service customer service customer phone internet cable bill problem people account

COMCAST NEEDS SOME HELP ITH KNOWLDGE AND SKILLS

TELEPHONE CALLS DROP EVEN WHEN TALKING TO YOUR REP'S THEY ARE TO PREOCCUPIED TO CALL YOU BACK AS SENIORS I WONDER IF OUR MEDICARE WLL PAY HALF THE BILL BECAUSE T DOES MAKE YOU ILL. I HAVE A T&T ACCOUNT THAT I US TO CALL COMCAST AND IT WORKS WHAT DOSENT WORK ARE THE MANY PROMPTS AND CAN WE CALL YOU BACK LET ME SEND A SIGNAL I LOOK OUTSIDE TO SEE IFIT WA A DRONE A UFO NOTING CHANGED BUT THE COST ON MY BILL WELL YOU SAY IF THE TECH IS LATE I GET 20.00 I HAVE 17 LATE FEES AND WOULD LIKE TO SEE THAT ON MY BILL ARE YOU WITH ME?
View full review
Review
#588775 Review #588775 is a subjective opinion of poster.
Reason of review
Poor customer service

Monthly charges | Comcast review from Mount Holly, New Jersey

1.0
Details
As I mentioned in an earlier post, just getting the correct equipment and then getting the equipment to work was a nightmare. Then I found out that Comcast had given me the wrong remote which would not work with my TV. Once service finally started, I was quoted one price for monthly service but on the 2nd monthly bill it was increased. Prices are constantly rising. Too many taxes, surcharges, and administrative fees, etc. There is much room for improvement in all areas. If you decide to go with Comcast, good luck. Hopefully, you'll have better luck than I've had.
View full review
Review
#588566 Review #588566 is a subjective opinion of poster.
Service
Comcast Tv Service
Cons
  • Customer service or charges
Reason of review
Pricing issue

Cable Television Review

It is time for massive re-regulation of cable TV. Before voting for congressional or senate candidates, secure a commitment from them to pass legislation restoring local control.
View full review
Review
#588492 Review #588492 is a subjective opinion of poster.

Poor service, poor quality, overpriced and unacceptably conceited as a company | Comcast review from Fort Lauderdale, Florida

2.5
Details
From July of 2014 until the last two weeks, I have had nothing but headaches from Comcast. As a 20 year customer with Comcast, I am leaving and won't look back. I will list a timetable of what led to this starting with July: July 2014- I tried to set up service on my own when I moved and was unsuccessful. The equipment that was sent was faulty, and my old boxes did not work. When I contacted them about these problems an appointment was set up. I was charged for this service, even though the equipment sent by Comcast was defective. I asked the serviceman to take the old boxes with him, and he refused to do so. They were left with me, and I had no idea what to do with them. July, 2014- Within the first two weeks there were 5 different days that my service did not work, and on three of four weekends when I am actually off from work, my On Demand services were not working. X1, according to Comcast, was "overloaded." The new X1 system runs slow and is inferior, in my opinion, to the cable services I was receiving at my old address. August, 2014- There were two separate occasions that month that I had to call Comcast for a refresh of service. My wireless printer went offline, and I have not been able to reestablish connection since the last Comcast refresh. I asked during a call during the month of August if I'd be credited for any of the days of service that I missed during the months of July and August, and received no response. No credit was provided, and all bills were sent with the full balance reflected. August, 2014- Email issues began when my email address suddenly became 'invalid.' I had transferred my old email address to my new account when I set up transfer services, but apparently the person who transferred my services failed to do so properly. It took me three phone calls and countless hours of my time to get the email straightened out and functioning properly. In the meantime, I lost important emails that included bills, and had to update my information with all of the companies who thought my email address was no longer valid. October-December, 2014- When I moved, I continued to pay my bills through my Bill Pay service. Having done so for years, I didn't think there would be a problem. Around this time I started to receive notifications that my balance was 'past due,' even though I had been paying my bills on time and in full. I contacted Comcast a number of times, and even made additional payments online to ensure my service was not disconnected. Although there were only a few times that I had to call Comcast regarding service issues during these months, the system continued to run slow (on demand, changing channels, searching for titles, etc.) January, 2015- After making an additional payment to keep my services running on 12/26, I contacted Comcast again at the beginning of January. They were sending me notices about their intent to shut off my cable, AGAIN, despite a $250.00 payment made directly to them on 12/26, as well as an electronic payment that was submitted for another $250 on 12/8 that was never applied to my account. After paying more than $500 to Comcast in less than a month, I was highly frustrated with yet another request for hundreds of dollars ($488 to be exact). I finally spoke to a representative who advised me that I had a $550 credit on my old account. He advised me that he couldn't transfer the funds, as I requested, but would have a check sent to me for the monies. I had him note my record that I would pay the balance upon receiving the check. The check never came, and at the end of January (roughly 1/23), my cable was again disconnected. When I contacted Comcast yet again, I was told my "ticket" for the refund was cancelled on 1/8- but nobody had contacted me- because of the old cable boxes from my past address. I was told that I had to return the boxes to Comcast (really??? 6 months later???) and then wait for them to process my refund for the $550.00. It was at this point that I decided there is NOTHING that Comcast can do for me but get out of my house- literally. I returned the old boxes and upon arrival of my $550 refund, I will drop off the newer boxes off at Comcast and be rid of them for good. This company is a true example of why monopolies can't be allowed. With no other competitors in the area (cable and unlimited Wi-Fi), they can get away with abusing and neglecting their customers. Between employing people in India over America (you've got to love hearing scripted responses read in poor English by people who can't help you because they are halfway across the world), and providing terrible customer service (whether communication is through telephone or chat), it is amazing they stay in business. If there were actual competition, they would have to improve services. I have now purchased a hotbox through my cell phone company- I'll take limited data to not pay Comcast another dime of my money- and Dish is coming this weekend to set up service. Traditional cable is no longer an option for me, as Comcast is the ONLY provider in my area. Comcast is a terrible company. Avoid working with them at all costs.
View full review
3 comments
Anonymous
#939229

Sooo in a nutshell....you're mad because you were paying on your old account instead of your new one, and never returned the old equipment? I have had Comcast for many years and have always had options between them, uverse or WOW.

Comcast service is far more superior and they try to make it as easy as possible to do most of your issues yourself or online. I agree, outsourcing call centers is frustrating as a consumer, but let's not forget most major companies have gone that route. I would never give up Comcast because I feel they're responsible for managing my bills. Sounds to me like your mad because you can't handle your accounts and probably can't go back to Comcast due to a balance owed (typical american).

But you want to put your own incompetence in the fault of someone else and want sympathy because you have to resort to dial-up internet & dish (who will drop your channels any given moment with contract disputes). Have fun with that. And keep telling yourself your always the victim.

I'm sure you'll get far in life.

Anonymous
#939268
@Cry me a river

Lol!!! Troll much, loser!!

Clearly you're not American, as you don't validate our humanity enough to capitalize the word American!!! For someone to take this much time to respond, I hope Comcast pays you well!!! I have moved on from Comcast.

I don't call mafia tactics superior! WOW right back at you!!!

Anonymous
#939307
@Anonymous

WOW I say!? Cry me a river, I'm not the biggest fan of Comcast either, but I pay my bills.

Go easy on him lol.

But to your comments above, to say someones "not american" because they pay bills is pretty funny! Also since when did american become equivalent to validating humanity!?? You clearly live in a box.

Haha! You guys are all idiots.

View more comments (2)
Review
#588367 Review #588367 is a subjective opinion of poster.
Service
Comcast Service Transfer
Cons
  • Customer service
  • Lies
  • Service
Reason of review
Poor customer service
Loss
$488
Preferred solution
Let the company propose a solution
Tags
  • Monopoly

Service Charge of $70 to fix their Modem, at their request. | Comcast review from Memphis, Tennessee

My modem wouldn't except a recent upgrade sent by Comcast. I was instructed to take my modem to their office and exchange it for a free new one, owned my them. I got it home. It wouldn't work. I spent 2 hours with one of their techie. He not only did nor get it working, but screwed up my IP address. He suggested that he would send a service tech to my home at no charge, to fix the problem. The service tech came and after 2 hours fixed the problem. He assured me there was not charge. 2 months later. Comcast added $70 to my bill for a "truck roll". I called billing. They were less then helpful. I asked to speak to a supervisor and was told none were available and would call back. One did and talked to my wife, with the same BS given me about a "truck role". I am not paying the $70 and am looking to switch my service ASAP. Comcast is garbage. Run away.
View full review
Review
#588266 Review #588266 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$70
Preferred solution
Price reduction

Hate HATE COMCAST

I have been on the phone for hours and hours repeating myself over! I was told my modem is faulty(which wasn't). I was sent a new modem and told it's a promotional offer. I called to make sure I wouldn't be charged and they promised I wouldn't be charged. Of course I was charged and then asked to return the device and would be charged an additional $35 for picking the device.absolutely hate their service!The company deserves to be dumped in a trash can and crushed. Half the employees just don't know how to either talk or take notes. They seem to have more ego issues than resolving a customer issue.
View full review
Review
#588033 Review #588033 is a subjective opinion of poster.
Reason of review
Problems with payment

Constantly Overbilled | Comcast review from Somerset, New Jersey

1.7
Details

Update by user Feb 27, 2015

This issue is still not resolved!!! I have spoken to 7 customer service reps and each one has promised to have their supervisor call me within 48 hours, but I have yet to hear from anyone! My payment is now late and I am hoping that they don't turn my internet off...

Original review posted by user Jan 28, 2015

Almost every month, our billing amount changes (and, not surprisingly, it never decreases). During the past several years, we have gone from paying $60 per month, to $80, to $160 (and we do not receive increased services for the increased fees). It is an almost monthly battle to get our bill corrected and these phone calls (often, more than one) take literally hours! Managing my Comcast bill has become a full time job. Last week and this week, I have called the "We're On It" hotline (866.671.5645), with even less success (I didn't think that was possible). Each time, the special phone number, the person answering the phone tells me that they can't help me but will have someone call me back in 24 hours. Each time, it has taken me almost twenty minutes to find this out. An not surprisingly, I have yet to receive a return phone call. I don't understand what the purpose of the "We're On It" hotline is. They don't seem to do anything, except log calls, and slowly, I might add. And it's disappointing to say that I pay to be treated this way!
View full review
Review
#587855 Review #587855 is a subjective opinion of poster.
Cons
  • Hung up on repeatedly
  • Price
  • Customer service
Reason of review
Pricing issue
Loss
$10000
Preferred solution
Deliver product or service ordered

Nonestop problems for 5 months! | Comcast review from Atlanta, Georgia

1.0
Details
Hello my name is Maria; I changed to Comcast because I heard so many great things about it. But since the first week of activation I had none stop problems with the billing, services,, the technicians coming out, I keep getting the wrong info from the reps. It had actually cost me around $300 out of my pocket because of all this confusion. Here I am once again with another problem. I made two payments on December making my account a $0 balance; I was told that my due dates weren’t the last of the month but in the beginning. I though I was paying for the January balance that was due before the 13th. I didn’t receive a bill for February yet so I was curious so I went online and now I have another high of unpaid balance?!!!! This is the third time that I had to pay Comcast double for a technical error. I am extremely upset and furious that this keeps happening! I had it with Comcast errors is only costing me more money!!!!! Now I want to set up a complaint and a notice that I will not be paying the amount of $171 … it was not my fault. I tried multiple times now to keep up with my account balance but every other month is something ridiculous! I set up 3 call backs from a manager but none had done so. I chatted with a rep named Leonard who clearly told me everything on my account was settle and I only need it to pay $82.66 before Feb 13th, I even have the picture to prove it. I really hope Comcast cares enough for their customers to actually call me regarding this matter.
View full review
Review
#587752 Review #587752 is a subjective opinion of poster.
Service
Comcast Bundle
Cons
  • Customer service
  • Lies
  • Price
Reason of review
Poor customer service
Loss
$300
Preferred solution
Let the company propose a solution

Positive Experience Review

Staff were overworked; long wait. But good outcome and better attitudes thzn I expected.
View full review
Review
#587605 Review #587605 is a subjective opinion of poster.
Reason of review
Good customer service

Just liars and unethical. | Comcast review from Dekalb, Illinois

We were Comcast customers, in the past. So shame on us for thinking of coming back to this company, but we did. We were told that the cost , after the first year, would go up $10 to $15 but they were not willing to put that in writing. This would be the part where I should have ran as fast as I could run. The year has passed and my monthly fee went up $55.00! I live in DeKalb Il and Comcast has did it again. Their monopoly continues to dip into consumers pockets at any rate they set with no rhyme or reason. I am the fool here for not learning the first time around. As for Comcast, here I come again to return my boxes, dang I hate your company.
View full review
Review
#587573 Review #587573 is a subjective opinion of poster.
Reason of review
Pricing issue
Preferred solution
Price reduction