From July of 2014 until the last two weeks, I have had nothing but headaches from Comcast. As a 20 year customer with Comcast, I am leaving and won't look back. I will list a timetable of what led to this starting with July: July 2014- I tried to set up service on my own when I moved and was unsuccessful. The equipment that was sent was faulty, and my old boxes did not work. When I contacted them about these problems an appointment was set up. I was charged for this service, even though the equipment sent by Comcast was defective. I asked the serviceman to take the old boxes with him, and he refused to do so. They were left with me, and I had no idea what to do with them. July, 2014- Within the first two weeks there were 5 different days that my service did not work, and on three of four weekends when I am actually off from work, my On Demand services were not working. X1, according to Comcast, was "overloaded." The new X1 system runs slow and is inferior, in my opinion, to the cable services I was receiving at my old address. August, 2014- There were two separate occasions that month that I had to call Comcast for a refresh of service. My wireless printer went offline, and I have not been able to reestablish connection since the last Comcast refresh. I asked during a call during the month of August if I'd be credited for any of the days of service that I missed during the months of July and August, and received no response. No credit was provided, and all bills were sent with the full balance reflected. August, 2014- Email issues began when my email address suddenly became 'invalid.' I had transferred my old email address to my new account when I set up transfer services, but apparently the person who transferred my services failed to do so properly. It took me three phone calls and countless hours of my time to get the email straightened out and functioning properly. In the meantime, I lost important emails that included bills, and had to update my information with all of the companies who thought my email address was no longer valid. October-December, 2014- When I moved, I continued to pay my bills through my Bill Pay service. Having done so for years, I didn't think there would be a problem. Around this time I started to receive notifications that my balance was 'past due,' even though I had been paying my bills on time and in full. I contacted Comcast a number of times, and even made additional payments online to ensure my service was not disconnected. Although there were only a few times that I had to call Comcast regarding service issues during these months, the system continued to run slow (on demand, changing channels, searching for titles, etc.) January, 2015- After making an additional payment to keep my services running on 12/26, I contacted Comcast again at the beginning of January. They were sending me notices about their intent to shut off my cable, AGAIN, despite a $250.00 payment made directly to them on 12/26, as well as an electronic payment that was submitted for another $250 on 12/8 that was never applied to my account. After paying more than $500 to Comcast in less than a month, I was highly frustrated with yet another request for hundreds of dollars ($488 to be exact). I finally spoke to a representative who advised me that I had a $550 credit on my old account. He advised me that he couldn't transfer the funds, as I requested, but would have a check sent to me for the monies. I had him note my record that I would pay the balance upon receiving the check. The check never came, and at the end of January (roughly 1/23), my cable was again disconnected. When I contacted Comcast yet again, I was told my "ticket" for the refund was cancelled on 1/8- but nobody had contacted me- because of the old cable boxes from my past address. I was told that I had to return the boxes to Comcast (really??? 6 months later???) and then wait for them to process my refund for the $550.00. It was at this point that I decided there is NOTHING that Comcast can do for me but get out of my house- literally. I returned the old boxes and upon arrival of my $550 refund, I will drop off the newer boxes off at Comcast and be rid of them for good. This company is a true example of why monopolies can't be allowed. With no other competitors in the area (cable and unlimited Wi-Fi), they can get away with abusing and neglecting their customers. Between employing people in India over America (you've got to love hearing scripted responses read in poor English by people who can't help you because they are halfway across the world), and providing terrible customer service (whether communication is through telephone or chat), it is amazing they stay in business. If there were actual competition, they would have to improve services. I have now purchased a hotbox through my cell phone company- I'll take limited data to not pay Comcast another dime of my money- and Dish is coming this weekend to set up service. Traditional cable is no longer an option for me, as Comcast is the ONLY provider in my area. Comcast is a terrible company. Avoid working with them at all costs.