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Comcast - Billing, Installation, Service, Everything Else

Comcast as a whole, is the most incompetent company to deal with. Half of their employees do not understand the concept of basic accounting or simply reading a bill. Every time I call, I spend at least 2 hours getting transferred and hung up on by the *** people they hire. The fact that your online billing only updates once a month is absolutely ridiculous. How can I avoid speaking with your ill mannered customer service reps if the online billing is always wrong? I wish you long years of suffering and quick bankruptcy, you P.O.S. company, Comcast.
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ID
#585450 Review #585450 is a subjective opinion of poster.
Location
Bellevue, Washington
Service
Comcast Installation
Reason of review
Poor customer service

Comcast: No Bill, Service Disconnected, Horrible Phone System, and more!

1.8
Details
The quick version: Comcast sent my bill to an email address they created and that I didn't even know existed, then disconnected my service for non-payment without any attempt to notify me. Trying to contact them resulted in more than an hour of making phone calls, most of which were disconnected by their system before I ever got to speak to a human being. We'll be using a T-Mobile hotspot for our in-home Internet from now on. The long version: We recently moved to the Atlanta area, and the only decent (price & speed) option for Internet service was Comcast/Xfinity. Having dealt with them before, we were less than pleased, but I work from home and decent speeds/data plans are important. So we bit the bullet and signed up. Here we are one month later, never received a bill, and wake up to find that our service has been disconnected for non-payment. We owe $70.90, says their website (the only site we can connect to using our WiFi). I, of course, want a breakdown of those charges and to see what the *** happened, so I try calling. That's when the real fun started. I tried several different 800 numbers that I found online (using my phone's hotspot to connect). Every single one of them had me enter all my identifying information multiple times, then disconnected me at the exact same point--before speaking to a human being, of course. I got ahold of a live chat operator (again, using my phone's data plan to connect) and got other numbers that were "direct hotlines" to the service and, eventually, the cancellation departments. They funneled me back to the same primary customer service lines where, again, I was disconnected. So, let's call the sales lines--they always answer, right? Disconnected twice, but eventually managed to speak to several sales representatives who were "sorry, but they can't transfer me"--not to billing, not to cancellation. If I wanted to buy something more from Comcast they were happy to help, otherwise I was pretty much *** After about an hour, I finally manage to get someone in cancellations. They tell me that my account is already in "non-paid deactivation" (remember, this is after one month of service, and I have NEVER RECEIVED A BILL) and they can't do anything. They can't even tell me what the $70.90 I supposedly owe them consists of; for that I need to speak to someone in billing. Finally get ahold of someone in billing (had to insist that the cancellation rep transfer me and stay on the line while I was being transferred to make sure I wasn't disconnected--she argued, but yelling at her for long enough actually worked). They tell me my bill was sent to an @comcast.net account that they swear I set up but I very much did not, they simply took my Comcast username (which I had to set up) and made an email address without telling me, then sent my bill there. I insisted on a paper bill, and I was told that PAPER BILLS ARE AN EXTRA $5 CHARGE PER MONTH. Told him exactly what he could do with himself, and that was that. I'm typing this report using my phone's hotspot. I've already called T-Mobile, which has great service in this area and great customer service in general--we've been with them for more than a decade--and we'll be using a mobile hot spot with a high-tiered data plan for our in-home Internet. I'd rather pay a little (a VERY little) each month than give Comcast a single penny more. Comcast: You suck. You know you suck, because reports like this are posted all the time. Maybe you disconnect everyone who calls because you're tired of hearing about how much you suck, but I'll be posting this everywhere I can just to make sure you know how much you suck. (p.s. you suck).
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ID
#585358 Review #585358 is a subjective opinion of poster.
Location
Decatur, Georgia
Service
Comcast Service Transfer
Cons
  • Service
  • Phone system disconnects
  • Lack of communication
Reason of review
Poor customer service
Loss
$60
Preferred solution
Let the company propose a solution

Cable Service Review

This runs fast for two people to be using. This is now going on as it did before. All this is one person hacks into to get this box address and presto. No permission was given nor the key to this box handed out To no one. Watch please. Plus I heard someone on roof tampering with cable. Because you can hear it drag
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ID
#585347 Review #585347 is a subjective opinion of poster.
Location
San Francisco, California
Reason of review
Poor customer service

Comcast Internet Service Review

Check jdp328@yahoo.com because they must want Internet service
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ID
#585031 Review #585031 is a subjective opinion of poster.
Location
San Francisco, California
Service
Comcast Internet Service
Reason of review
Poor customer service

Cable Television Review

I am getting of my tv going off and on. The reason I do not call is did you unplug the box, or disconnect the cable from the box. I tried all the above and with the same effect is nothing. All I watch is on and off tv program. Why???
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ID
#585029 Review #585029 is a subjective opinion of poster.
Location
San Francisco, California
Reason of review
Poor customer service

Internet Review

Jdp329@yahoo.com wants Internet free by comcast.
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ID
#584897 Review #584897 is a subjective opinion of poster.
Location
San Francisco, California

WARNING Comcast will nickel and dime you to DEATH!

When Comcast switched from analog to digital television last year they provided small digital adapters which they said the first two were free and additional adapters were $1.99 per month. I ordered two which they said were free. Four months later I started getting billed for them. I complained to no avail and deaf ears. They now have increased the price to $2.99 each. About four months ago they came up with a way to further rip of their customers, they call it a Broadcast TV Fee. It started out at $1.50 per month but now has been increased to $3.25 per month. As of the new year (2015) they came up with a Regional Sports Fee of $1.00 per month, which will I'm sure be increased in the coming months. What the *** is next a Cartoon Watching Fee? They've increased their fee for Digital Preferred Cable $10.00 per month since I've had it. All in all my bill has increased in one year from under $95 something dollars a month to over $117 per month. Comcast is an unconscionable, money grubbing company that doesn't give a *** about their customers. Will they ever have enough money?
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2 comments
Anonymous
#938700

Same here, now 2.99 a month for free tv. And yet they want to replace the modem for free which wasn't even a problem. Let representatives know that Comcast needs much more regulation and scrutiny.

Anonymous
#933929

Ditto with above... The worst company I have ever dealt with.

They are in bed with politicians who will help sell us out. We have become an ATM for comcast.

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ID
#584712 Review #584712 is a subjective opinion of poster.
Location
Miami, Florida
Reason of review
Pricing issue

Comcast Internet Service Review

Today I did a test to find out who is on my internet without my permission at my location or any knowledge of any said facts thereof. I am showing who is doing what and getting it for nothing!!!
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ID
#584537 Review #584537 is a subjective opinion of poster.
Location
San Francisco, California
Service
Comcast Internet Service
Reason of review
Not as described/ advertised

Comcast - Customer Service Line Review from Gloucester Township, New Jersey

1.0
Details
Comcast - Customer Service Line Review from Gloucester Township, New Jersey
After a month of trying to get new customer help I sat on hold for almost 4 hours and then was disconnected!
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1 comment
Anonymous
#953743

They suck...plain and simple. Triple play is $159???

***.....my bill is $208 a month. The cable boxes are archaic. Old *** equipment that freezes.

Internet is slow as ***. Since we are in Glo Twp, we are stuck with these commy bastards.

Mayor Mayer..cmon man!!!!!!

ID
#584089 Review #584089 is a subjective opinion of poster.
Location
Gloucester Township, New Jersey
Reason of review
Poor customer service

Comcast - Internet price increase on first month of takeover from Charter

2.5
Details
Comcast raised the internet fee as soon as they gained control in Massachusetts from Charter Comm. I called to question the reason for the increase. Their customer service said 'the rate was raised because you are receiving the fastest spped available and if you want I can connect you to our sales dept where you can ask to discontinue your service'. I have been using Charter since 1985. Thank you for the loyalty-all that has been said about Comcast and their service is true-they are horrible and they absolutley do not care about the customer. Unfortunatley, I have no choices in my area and they obviously know this.
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ID
#584049 Review #584049 is a subjective opinion of poster.
Location
Holden, Massachusetts
Service
Comcast Customer Care
Cons
  • Customer service
  • Service
  • Price
Reason of review
Poor customer service
Preferred solution
Just once treat a loyal customer with respect, I was also told because my home is wifi you can not guarantee the speed I am getting-guarnatee the speed and you can charge the price you are charging.

Comcast - Customer service no such thing

For 2 days have lived with the service going on and off. Finally lost all service and called in offered an appointment for 4 days later. After going to a supervisor was promised a morning appointment the following day. Guess what they never showed up. When I called in got multiple explanation from no one was home (not true), the tech closed the job, no notes so the not home was not valid, and finally agreed that the job should not have been closed and they were calling the local area. After spending 20 minutes (this is the shortest time by far) I was told that the local office would call me and that the customers service rep would call me back within the hour with more info on the call back. No surprise that that never happened. How I wish there was another service provider in my area.
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ID
#583938 Review #583938 is a subjective opinion of poster.
Location
Lisbon, Connecticut
Cons
  • Customer service
Reason of review
Poor customer service
Loss
$100
Preferred solution
Let the company propose a solution

Comcast - Box Review from Boynton Beach, Florida

1.8
Details
I called comcast 2 weeks ago. I told the representative that my box was not working. I asked for him to send a technician out. He confirmed I have a bulk account and should not be charge for the technician. I asked for a new dVR box with the 4 recording capability. He said he would send a technician out and also sent me a box my mail because comcast technician could mess up my order. I said do not send the extra box since the technician is coming and I do not need the extra box. He puts me in hold and tells me he is crediting my showtime for 3 months free and I did not ask for that. What does that have to do with my problem. Plus once the promotion was gone; I would have to call in to add it. He did not listen to anything I said. The technician was sent out and did not have the correct box because the representative fail to indicate what I asked for. The technician felt bad and left me a bill stating that he will not charge me for the visit. I got my bill this morning and noticed that I was over charged $88 extra for the technician fee, the box he sent (that I never received in the first place plus $6 addition for my 10 a month show time. I called customer service was on hold for over one hour. I told the representative Tamia about the scenario and she dropped the call back to the beginning. Not only is this company unprofessional, but over charging for services that I never requested in the first place. Good luck getting a supervisor on the phone too. There is never one around according all the representatives. I called twice today because of this issue and once again I been hung up on after hour wait.
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ID
#583503 Review #583503 is a subjective opinion of poster.
Location
Boynton Beach, Florida
Reason of review
Poor customer service

Phone Line Review

Please run a check on my line since the I do believe someone else is on my line besides me. I get the craziest email from places I do not do business with or for that know. I have two emails that I deal with. Plus car dealership I can not drive due to major neck injury said by V.A. Doctors and on my home phone
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ID
#583023 Review #583023 is a subjective opinion of poster.
Location
San Francisco, California
Reason of review
Poor customer service

Comcast - Suckers.

1.0
Details
I stay in East Lansing and today I had worst experience with Comcast service. I would like to punch on their face if it would be legal within our state. Every time when I connected with client on skype , it failed and thought to leave writing this note but finally after 20 - 30 bad DISconnectionS I am left with no patience. You already troubled me a lot and I would like to sue you in harassment, my big contract lost today. I don't know what to say here. If you really have some customer respect please call me on my cell 5173031821
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ID
#583011 Review #583011 is a subjective opinion of poster.
Location
Philadelphia, Pennsylvania
Service
Comcast Internet Service
Reason of review
Damaged or defective
Loss
$4000

Comcast - Customer Service

3.4
Details
I am upset that the customer service jobs are outsourced. I don't understand them and they don't understand me. I am looking for a customer service job myself. Not only that, they give incorrect information. They seem to be shady with their billing policies, take no responsibility for their errors yet still expect you to pay. I have changed one of my services to another company soon too be followed by all services. I wish there was a way to boy cot the company. Would it not be better to have American employees and pay a higher salary than to loose customers.
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ID
#582131 Review #582131 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$200
Preferred solution
Price reduction