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Comcast mess up

1.0
Details
This is my first experience with Comcast and up until recently I had no complaints. Although my roommates and I have only been a customer for the last nine months we have never missed a payment, in fact we make it a priority to send our bills out ahead of time just to ensure that we do not receive any late fees or even worse have a service shut off. As a house of business majors, we all know the importance of providing great customer service, however we also understand that mistakes are inevitable in any company. In our instance, we sent our payment for the month (before it was due) only to find our cable and Wi-Fi shut off without any notice. We pay our bill online and even then we did not receive an email regarding our account and the missing payment. Considering our past payment history with the company it was disappointing that we did not receive a warning that our service was about to be shut off. When we called to find out what happened they simply said we did not pay only then to find out that they did receive our payment and had not processed it through the system yet. In the future, we ask that we be emailed a forewarning if a payment has not been received before you shut off our service. In order to prevent potential mishaps, I believe that communication between you and the customer is very important in order to ensure complete customer satisfaction.
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Review
#611494 Review #611494 is a subjective opinion of poster.
Cons
  • Turned off cable
  • Lack of communication
Reason of review
Problems with payment
Preferred solution
To be notified if a payment hasn't been received and a discount on that months bill for the inconvenience.

Cable Television Review

No cable TV hartford ct area - ref code is S0900
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Review
#611438 Review #611438 is a subjective opinion of poster.
Reason of review
Bad quality

Comcast in Roseville, California - Dual Band Router

2.8
Details
After upgrading to X1 equipment, we had connection issues with the existing modem/router. Comcast offered an updated Dual Band Modem/Router. Installed modem and low and behold the power goes out and so does our Modem. Come to find out the Modems do not come with a back up battery. We are triple play so this means we have to access to 911/emergency or internet when the power goes out. The Comcast tech stated they don't supply batteries and we could buy one, approx. $150 for a piece of equipment we have to rent from Comcast. Then she stated "it is, what it is". Time to switch to "it's better than Crapcast" solution. Buyers beware.
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Review
#611311 Review #611311 is a subjective opinion of poster.
Cons
  • Equipment
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Tags
  • Modem
  • Router

Comcast in Detroit, Michigan - Billing ripping me off

1.4
Details
I cannot get the help I need. Customer service is the worse in the history of ANY company. They are charging me for 5 boxes but I only have two. Customer service is a circus , a maze no one can navigate, then they drop your call and won't call back. Two hours minimum a call. Tragic!!!!! They make you wait and wait for a supervisor, only to have the call dropped. Also, the representatives cannot understand me and I cannot understand them. I think they have a script that tells them how to drive customers insane. I have been trying to get my issue resolved since January. Still no satisfaction. How can ANY company be allowed to operate like this. Someone is allowing Comcast to purposefully ripped people off. The monthly charges are outrageous as it is. But they are getting away with billing errors which cost consumers millions if not billions!!!! Without someone making this company accountable they will forever continue to rip the consumer off. Shame on Comcast and shame on the FCC if you don't do something about this HORRIBLE company.
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Review
#611150 Review #611150 is a subjective opinion of poster.
Pros
  • Quality of braodcasts
  • When it works its good
Cons
  • Customer service
  • Price
Reason of review
Poor customer service
Loss
$1000
Preferred solution
Let the company propose a solution

Other Product Review

Comcast told me I didn't owe them anything and then two months later I get a call from a collection company. Then when you call Comcast to talk to someone they just keep transferring and disconnecting the line.
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Review
#611009 Review #611009 is a subjective opinion of poster.
Reason of review
Problems with payment

Comcast Internet Service Review

Comcast - Simple Review #1426785108
Why do I so many and the speed is slow?? No money to pay for their own??
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Review
#610430 Review #610430 is a subjective opinion of poster.
Reason of review
Bad quality
Resolved Featured
Comcast - Price Change and slow speed
Comcast - Price Change and slow speed

Update by user Apr 18, 2015

Complaint to AG's Office and Communications; called from Comcast. A couple of calls and things were resolved to my liking. In fact, I added tv and did go to BLAST; better monthly rate.

Original review posted by user Mar 19, 2015

The special ended for my internet, new price went up 10$. Next month went 22$; with...
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Review
#610321 Review #610321 is a subjective opinion of poster.
Cons
  • Price
  • Customer service
  • Being lied to
Reason of review
poor Customer service,pricing and poor quality
Preferred solution
Let the company propose a solution
Tags
  • Comcast complaints

Billing Department Review

These queers charge my family $726 do to the fact the guy who installed our box forgot about something and we got chagered. this is ***. Comcast doesn't know what their doing and they are putting people in *** screw all workers and I hope they go to ***!
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Review
#610119 Review #610119 is a subjective opinion of poster.
Reason of review
Poor customer service

Staff Review

3.0
Details
Worst consumer service ever, called with a complaint and they just hung up on me. They will only speak to you if your making payments!!
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Review
#610097 Review #610097 is a subjective opinion of poster.
Reason of review
Poor customer service

Comcast - No one knows what they are doing!

We have new service, that was our first mistake. After 3 technicians we still do not have complete service. Most of the service tech's are lazy and do not do their job. I have only had ONE tech that did what he was suppose to do. When I call, the person that answers is NOT EVEN in AMERICA!!! The CS people are very condescending and rude! The CS reps are trained to lie to customers so they won't have to deal with customers. Comcast has a great product but their employees are not trained properly. I am so disappointed with Comcast!
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1 comment
Anonymous
#961389

I never would have thing that Comcast is a part of Fox News Network. Your news on your home page is very bios in reporting the news on Hillary Clinton.

Sure isn’t fare and unboils to me. Its smells almost like a Republican News Network.

Review
#609891 Review #609891 is a subjective opinion of poster.
Reason of review
Poor customer service