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Comcast - Poor service, poor quality, overpriced and unacceptably conceited as a company

2.5
Details
From July of 2014 until the last two weeks, I have had nothing but headaches from Comcast. As a 20 year customer with Comcast, I am leaving and won't look back. I will list a timetable of what led to this starting with July: July 2014- I tried to set up service on my own when I moved and was unsuccessful. The equipment that was sent was faulty, and my old boxes did not work. When I contacted them about these problems an appointment was set up. I was charged for this service, even though the equipment sent by Comcast was defective. I asked the serviceman to take the old boxes with him, and he refused to do so. They were left with me, and I had no idea what to do with them. July, 2014- Within the first two weeks there were 5 different days that my service did not work, and on three of four weekends when I am actually off from work, my On Demand services were not working. X1, according to Comcast, was "overloaded." The new X1 system runs slow and is inferior, in my opinion, to the cable services I was receiving at my old address. August, 2014- There were two separate occasions that month that I had to call Comcast for a refresh of service. My wireless printer went offline, and I have not been able to reestablish connection since the last Comcast refresh. I asked during a call during the month of August if I'd be credited for any of the days of service that I missed during the months of July and August, and received no response. No credit was provided, and all bills were sent with the full balance reflected. August, 2014- Email issues began when my email address suddenly became 'invalid.' I had transferred my old email address to my new account when I set up transfer services, but apparently the person who transferred my services failed to do so properly. It took me three phone calls and countless hours of my time to get the email straightened out and functioning properly. In the meantime, I lost important emails that included bills, and had to update my information with all of the companies who thought my email address was no longer valid. October-December, 2014- When I moved, I continued to pay my bills through my Bill Pay service. Having done so for years, I didn't think there would be a problem. Around this time I started to receive notifications that my balance was 'past due,' even though I had been paying my bills on time and in full. I contacted Comcast a number of times, and even made additional payments online to ensure my service was not disconnected. Although there were only a few times that I had to call Comcast regarding service issues during these months, the system continued to run slow (on demand, changing channels, searching for titles, etc.) January, 2015- After making an additional payment to keep my services running on 12/26, I contacted Comcast again at the beginning of January. They were sending me notices about their intent to shut off my cable, AGAIN, despite a $250.00 payment made directly to them on 12/26, as well as an electronic payment that was submitted for another $250 on 12/8 that was never applied to my account. After paying more than $500 to Comcast in less than a month, I was highly frustrated with yet another request for hundreds of dollars ($488 to be exact). I finally spoke to a representative who advised me that I had a $550 credit on my old account. He advised me that he couldn't transfer the funds, as I requested, but would have a check sent to me for the monies. I had him note my record that I would pay the balance upon receiving the check. The check never came, and at the end of January (roughly 1/23), my cable was again disconnected. When I contacted Comcast yet again, I was told my "ticket" for the refund was cancelled on 1/8- but nobody had contacted me- because of the old cable boxes from my past address. I was told that I had to return the boxes to Comcast (really??? 6 months later???) and then wait for them to process my refund for the $550.00. It was at this point that I decided there is NOTHING that Comcast can do for me but get out of my house- literally. I returned the old boxes and upon arrival of my $550 refund, I will drop off the newer boxes off at Comcast and be rid of them for good. This company is a true example of why monopolies can't be allowed. With no other competitors in the area (cable and unlimited Wi-Fi), they can get away with abusing and neglecting their customers. Between employing people in India over America (you've got to love hearing scripted responses read in poor English by people who can't help you because they are halfway across the world), and providing terrible customer service (whether communication is through telephone or chat), it is amazing they stay in business. If there were actual competition, they would have to improve services. I have now purchased a hotbox through my cell phone company- I'll take limited data to not pay Comcast another dime of my money- and Dish is coming this weekend to set up service. Traditional cable is no longer an option for me, as Comcast is the ONLY provider in my area. Comcast is a terrible company. Avoid working with them at all costs.
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3 comments
Anonymous
#939229

Sooo in a nutshell....you're mad because you were paying on your old account instead of your new one, and never returned the old equipment? I have had Comcast for many years and have always had options between them, uverse or WOW.

Comcast service is far more superior and they try to make it as easy as possible to do most of your issues yourself or online. I agree, outsourcing call centers is frustrating as a consumer, but let's not forget most major companies have gone that route. I would never give up Comcast because I feel they're responsible for managing my bills. Sounds to me like your mad because you can't handle your accounts and probably can't go back to Comcast due to a balance owed (typical american).

But you want to put your own incompetence in the fault of someone else and want sympathy because you have to resort to dial-up internet & dish (who will drop your channels any given moment with contract disputes). Have fun with that. And keep telling yourself your always the victim.

I'm sure you'll get far in life.

Anonymous
#939268
@PissedConsumer939229

Lol!!! Troll much, loser!!

Clearly you're not American, as you don't validate our humanity enough to capitalize the word American!!! For someone to take this much time to respond, I hope Comcast pays you well!!! I have moved on from Comcast.

I don't call mafia tactics superior! WOW right back at you!!!

Anonymous
#939307
@PissedConsumer939268

WOW I say!? Cry me a river, I'm not the biggest fan of Comcast either, but I pay my bills.

Go easy on him lol.

But to your comments above, to say someones "not american" because they pay bills is pretty funny! Also since when did american become equivalent to validating humanity!?? You clearly live in a box.

Haha! You guys are all idiots.

View more comments (2)
ID
#588367 Review #588367 is a subjective opinion of poster.
Location
Fort Lauderdale, Florida
Service
Comcast Service Transfer
Cons
  • Service
  • Price
  • Lies
Reason of review
Poor customer service
Loss
$488
Preferred solution
Let the company propose a solution

Comcast - Service Charge of $70 to fix their Modem, at their request.

My modem wouldn't except a recent upgrade sent by Comcast. I was instructed to take my modem to their office and exchange it for a free new one, owned my them. I got it home. It wouldn't work. I spent 2 hours with one of their techie. He not only did nor get it working, but screwed up my IP address. He suggested that he would send a service tech to my home at no charge, to fix the problem. The service tech came and after 2 hours fixed the problem. He assured me there was not charge. 2 months later. Comcast added $70 to my bill for a "truck roll". I called billing. They were less then helpful. I asked to speak to a supervisor and was told none were available and would call back. One did and talked to my wife, with the same BS given me about a "truck role". I am not paying the $70 and am looking to switch my service ASAP. Comcast is garbage. Run away.
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ID
#588266 Review #588266 is a subjective opinion of poster.
Location
Memphis, Tennessee
Reason of review
Poor customer service
Loss
$70
Preferred solution
Price reduction

Hate HATE COMCAST

I have been on the phone for hours and hours repeating myself over! I was told my modem is faulty(which wasn't). I was sent a new modem and told it's a promotional offer. I called to make sure I wouldn't be charged and they promised I wouldn't be charged. Of course I was charged and then asked to return the device and would be charged an additional $35 for picking the device.absolutely hate their service!The company deserves to be dumped in a trash can and crushed. Half the employees just don't know how to either talk or take notes. They seem to have more ego issues than resolving a customer issue.
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ID
#588033 Review #588033 is a subjective opinion of poster.
Location
Denver, Colorado
Reason of review
Problems with payment

Comcast - Constantly Overbilled

1.7
Details

Update by user Feb 27, 2015

This issue is still not resolved!!! I have spoken to 7 customer service reps and each one has promised to have their supervisor call me within 48 hours, but I have yet to hear from anyone! My payment is now late and I am hoping that they don't turn my internet off...

Original review posted by user Jan 28, 2015

Almost every month, our billing amount changes (and, not surprisingly, it never decreases). During the past several years, we have gone from paying $60 per month, to $80, to $160 (and we do not receive increased services for the increased fees). It is an almost monthly battle to get our bill corrected and these phone calls (often, more than one) take literally hours! Managing my Comcast bill has become a full time job. Last week and this week, I have called the "We're On It" hotline (866.671.5645), with even less success (I didn't think that was possible). Each time, the special phone number, the person answering the phone tells me that they can't help me but will have someone call me back in 24 hours. Each time, it has taken me almost twenty minutes to find this out. An not surprisingly, I have yet to receive a return phone call. I don't understand what the purpose of the "We're On It" hotline is. They don't seem to do anything, except log calls, and slowly, I might add. And it's disappointing to say that I pay to be treated this way!
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ID
#587855 Review #587855 is a subjective opinion of poster.
Location
Somerset, New Jersey
Cons
  • Hung up on repeatedly
  • Customer service
  • Price
Reason of review
Pricing issue
Loss
$10000
Preferred solution
Deliver product or service ordered

Comcast - Nonestop problems for 5 months!

1.0
Details
Hello my name is Maria; I changed to Comcast because I heard so many great things about it. But since the first week of activation I had none stop problems with the billing, services,, the technicians coming out, I keep getting the wrong info from the reps. It had actually cost me around $300 out of my pocket because of all this confusion. Here I am once again with another problem. I made two payments on December making my account a $0 balance; I was told that my due dates weren’t the last of the month but in the beginning. I though I was paying for the January balance that was due before the 13th. I didn’t receive a bill for February yet so I was curious so I went online and now I have another high of unpaid balance?!!!! This is the third time that I had to pay Comcast double for a technical error. I am extremely upset and furious that this keeps happening! I had it with Comcast errors is only costing me more money!!!!! Now I want to set up a complaint and a notice that I will not be paying the amount of $171 … it was not my fault. I tried multiple times now to keep up with my account balance but every other month is something ridiculous! I set up 3 call backs from a manager but none had done so. I chatted with a rep named Leonard who clearly told me everything on my account was settle and I only need it to pay $82.66 before Feb 13th, I even have the picture to prove it. I really hope Comcast cares enough for their customers to actually call me regarding this matter.
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ID
#587752 Review #587752 is a subjective opinion of poster.
Location
Atlanta, Georgia
Service
Comcast Bundle
Cons
  • Service
  • Price
  • Lies
Reason of review
Poor customer service
Loss
$300
Preferred solution
Let the company propose a solution

Positive Experience Review

Staff were overworked; long wait. But good outcome and better attitudes thzn I expected.
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ID
#587605 Review #587605 is a subjective opinion of poster.
Location
Troy, Michigan
Reason of review
Good customer service

Comcast - Just liars and unethical.

We were Comcast customers, in the past. So shame on us for thinking of coming back to this company, but we did. We were told that the cost , after the first year, would go up $10 to $15 but they were not willing to put that in writing. This would be the part where I should have ran as fast as I could run. The year has passed and my monthly fee went up $55.00! I live in DeKalb Il and Comcast has did it again. Their monopoly continues to dip into consumers pockets at any rate they set with no rhyme or reason. I am the fool here for not learning the first time around. As for Comcast, here I come again to return my boxes, dang I hate your company.
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ID
#587573 Review #587573 is a subjective opinion of poster.
Location
Dekalb, Illinois
Reason of review
Pricing issue
Preferred solution
Price reduction

Comcast - Worst ever customer service

My email to Comcast- You have the absolute worst customer service. After having trouble in the past I was wary of the service call I had scheduled today and called to verify all was set. Yep, I was told they would be here. After the tech didnt show up during my scheduled time I called again and low and behold my appt was changed a few days ago to another day and I want notified. Why are you so disorganized that not only you can't keep an appt I made, but that no one notified me and why couldn't the representative that I spoke to today able to save me from further pointless waiting by telling me my appt was rescheduled without my knowledge. As I said, I have had problems with customer service in the past and am disgusted by Comcast, the supervisor Christopher was of no help. Hearing sorry doesn't give me my day back or help me have a TV for my party. I plan to cancel Comcast as soon as I look I to my other options.
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ID
#587428 Review #587428 is a subjective opinion of poster.
Location
Boca Raton, Florida
Service
Comcast Tv Service
Cons
  • Customer service
Reason of review
Poor customer service

Comcast - Nightmare!!!!!

Went to 3 so called locations no longer there, Internet says that's where they are, spent the whole day trying to find them, when I did had to wait 1 hour, before they saw me, then they had no idea how I could hook up a phone, didn't have a clue as to what equipment I needed, sent me home with some new modem which I then had to hook everything up myself then was on the phone with them for 2 hours, spent the whole day with this Moran company, It's the worse I have ever seen,,no customer skills at all, HORRIBLE EXPERIENCE!!!!!! To say the least!!!
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ID
#587053 Review #587053 is a subjective opinion of poster.
Location
Naples, Florida
Cons
  • Customer service
  • Price
  • Service
Reason of review
Poor customer service

Comcast - Paid bill and still shut off

paid my bill on the phone . got home found bill updated . paid new bill same night. Comcast says we never received first payment, we have the second payment. They need to investigate the first payment , but in the mean while we will restore your service . Few days later the disconnect again , i call up and again we need to investigate this ,we will restore the service and escalate the investigation . Few days later disconnect , phone call , restore ... oh how did you pay . bank card so i have a record with my bank. OK investigate escalate. 7 days later disconnect and the cycle starts again now bring proof that i paid it ( copy of bank statement) . no problem. go to the office show proof . OK it will be taken care of. 7 days later guess what( like you really need to) the cycle starts all over again. now Comcast admits they are not doing their job.and the rep admits she would be super pissed off and would have cursed everybody who picked up the phone. at the time off this posting they have yet to resolve my issue . they are the only provider in my area Fios is not an option because i have a apartment nor satellite so kinda no other real option .
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ID
#586971 Review #586971 is a subjective opinion of poster.
Location
Purchase, New York
Reason of review
Problems with payment

Comcast Account Review

My account only and phone done on this phone, and any adding to my account can do in the office by bring in Id card to do so.
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ID
#586744 Review #586744 is a subjective opinion of poster.
Location
San Francisco, California
Product
Comcast Account
Reason of review
Poor customer service

Comcast is the worst company & terrible customer service ever!!!! They take your money & don't care if you have service.

my parents are elderly and for 20 years they been having problems with Comcast. with several call & complaints that we have toward Comcast its very difficult to get a rep on the phone. nine out of ten times the rep will pick up and transfer to a different dept and disconnect me. back to calling comcast again. 1- problems with the phone. randomly the phone will stop working and Comcast dosent take this seriously. 2- cable problems, cable has no service 3- internet problems. now comcast broke the computer and is denying it. I'm writing letter to the ceo brian roberts m brian_roberts@comcast.com maybe it will take some fire under there *** to see I'm serious. my parents are elderly and need phone service. there was an incident in the past where the ambulance couldn't find the house cause the phone was out.. and it was working a few minutes before we called the ambulance and then it wasn't. we weren't aware it was not working until the neighbor saw the ambulance and showed them the house. my mom suffers from dementia and is in need of medical assistance asap! we let this one go but now attorny will be retained is this keeps up!!!!! there is a long list of complaints i have along with existing problems. i had contacted comcast a few days ago. it took me 7 phone calls and 1 hour and 20 min to get a rep on the phone. i firmly asked to speak to a manager. it wasn't easy to be awarded the pleasure to talk with him. finally after the rep explained to me she needs to send an email and wait for the reply. so we did. after all the back and forth alex the manager in the Missouri office. reassured me he would contact me on fir day jan, 23, 2015. it is 7:32 friday evening and i haven't heard a word from him... comcast you stink!!!! about 4 years ago Comcast had blown out my parents tv and denied the problem and said that the tv wasn't working when they arrived at my parents house. ok then why did you have to shut the tv off to do you work on replacing the cable box... my dad sued Comcast and he got a new tv. so Comcast if your reading this i suggest you give me a call to resolve this matter Domenica Mousa 917-355-2234
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ID
#586074 Review #586074 is a subjective opinion of poster.
Location
Fort Lauderdale, Florida
Service
Comcast Internet Service
Reason of review
Not as described/ advertised
Preferred solution
Need the CEO or and excutitive to contact me! NOT A SUPERVISOR!!!!!

Cancellation of Comcast Business Service

Comcast has to be the WORST company in America. I'm paying nearly $200/mo for their business internet. Nothing wrong with the internet service but God help you if you try to cancel. They make you jump through hoops just to get them to send you the cancellation (which you cannot do online). Then they won't send it to you. And, they say 60 days (2 full months at $200/mo) before they can flip the switch. They can turn it on in 15 minute but they have the audacity to bleed you for two additional months service before they can "get around" to turning it off. How companies like this manage to stay in business is beyond me. Two tin cans and a piece of string would be a major technological improvement. They won't let you talk to anyone in management. Their strategy is to simply wear you down till you just shut up and go away. They are absolutely HORRIBLE!!!
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ID
#585864 Review #585864 is a subjective opinion of poster.
Location
Alpharetta, Georgia
Service
Comcast Internet Service
Reason of review
Bad quality

Comcast - Horrible Customer Service - still no refund after 4 mo and 32 calls

1.0
Details
Contacted Comcast on Sept 22nd to cancel services, spoke with a rep who was processing the request and informed me the prorated balance would be refunded to my account November 7th, received a bill from Comcast for service, contacted once again and discussed situation with another rep, in review he saw that the account was supposed to be cancelled, according to him, on the 24th. I argued and stated I had called on the 22nd but after a minute conceded the two days wasn’t worth arguing any further. The agent agreed to backdate the cancellation to the 24th and refund the unused portion of my services November 16th, opened a bill from Comcast showing an outstanding charge of $67. Contacted Comcast immediately and after 2 reps found out this was a $90 charge for non-return equipment. I stated we had never been told we needed to return the equipment and that we would do so immediately. Equipment was returned on Nov 17th to a Comcast brick and mortar facility and a receipt showing the return was obtained. Early December, contacted Comcast again to complete closing out the account. Agent stated it was in process but didn’t see the returned equipment December 29th, contacted Comcast yet again as I had not received the outstanding credit. Spoke to an agent who informed me that I had not received any credit because I was being charged for services from the backdated cancellation of Sept 24th through to November 17th when I returned my device. I disputed stating I had done what was required and it was Comcast’s issue if they couldn’t disconnect service after it was requested. I was told a research ticket was filed for their back office team to investigate internet usage to determine if they could complete the credit. I was told if there was no usage that the credit would be applied. I was told a supervisor would contact me within 2 weeks with the results – no contact ever January 15th Contacted Comcast, was routed through 4 agents, finally to a retention agent. After providing a detailed update of what has occurred provided a $60 credit and stated the Supervisor would have to provide the remaining amount but he/she was not in and would not be back in the office until that Thursday but when they arrive back they would process the remaining credit to 0 out the account and contact me. – no contact ever I contacted Comcast on January 22nd, finally reaching an agent after working my way through the sales department. I again explained my situation to a Billing rep who stated he couldn’t help. I asked for a supervisor and was promptly disconnected. Second call January 22nd, again routed through sales got ahold of an agent named Mike, he reviewed my account and was working on making the credit to the account when, surprise, promptly disconnected. It has been 4 months since cancelling my services. I am due approximately $23 in refund, yet Comcast has charged me $90 for equipment that I returned and haven’t been credited, in fact they have refused to provide a credit for the equipment yet they are in possession of it. I still don’t have my refund, I have been put into collections and threatened to report the past due amount to the credit bureaus. I have performed my duties in this relationship while Comcast has continually failed to follow up on their commitments.
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ID
#585656 Review #585656 is a subjective opinion of poster.
Location
Alpharetta, Georgia
Service
Comcast Internet Service
Pros
  • When it works its good
  • Phone service
Cons
  • Customer service
  • Failure to finish the job
  • Service
Reason of review
Problems with payment
Loss
$27
Preferred solution
Full refund

Other Product Review

I have not change my phone number nor added any to my account
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ID
#585491 Review #585491 is a subjective opinion of poster.
Location
San Francisco, California