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Comcast in Sacramento, California - Questionable Technicians and Pricing that Keeps Going Up and Up

I have had Comcast for 10+ years now, and for most of those years...they were bearable. Sure I had to call and renegotiate rates every time they started sneaking increases in which includes threatening to cancel. But I put up with it. Then one day, my internet service was working just fine that morning. I went to work at my day job, and returned home that evening to find my internet service was out. I still had tv signal, just no internet. I called and spoke to customer service who continued to tell me there was no outage in the area, and that it must be an issue with something being disconnected as they could not even detect my modem. They insisted something had been unplugged on my end, so they scheduled to send a tech out on Saturday morning at 7:30am. Not being very pleased I was going to have no service until then and trying to avoid the tech from coming out, I decided to swap out my modem at your local service center which I did. Upon connecting the new modem, it still had zero connection. So I just had to wait for the tech to come out Saturday. The tech who did come out was very knowledgeable and understanding. In his search for the source of the outage though, he discovered that sometime on the Thursday my service went out, he said another technician was out there at out cable box, and had installed an block filter on the internet line coming into our house. Why it was put on our line he could not explain. He then discovered once fixing the connection that the modem I was given at the customer service center on Friday was completely broken, not even functional. He provided a new modem and installed fresh cables from the street up to the house, and apologized profusely. He then suggested I contact customer support to ask for a credit for my unnecessary inconvenience caused by Comcast on this issue. So I emailed, and they gave me a measly 3 free pay-per-views for my troubles. Whatever, as long as this was the only troubles with Comcast I would have for hopefully another 10 years. Wrong. A month later, my Comcast provided anti-virus says I am expired and unprotected. I call Norton, I call Comcast. The result, someone at Comcast incorrectly flagged my account as cancelled to Norton. Had to have Norton fix it because Comcast couldn't do it. Whatever, annoyed, but just kept my mouth shut. Now another month later, my bill just jumped from $197 a month, to over $250 a month. Their excuse, my two-year bundled promotional period has ended, so my bundle has reverted to the actual cost. That is *** near a car payment. Sorry Comcast...entirely way too much money for me to keep bending over and taking it from you. I will be like many others who are dumping cable for Google Play, and a standard internet connection from the phone company. You've lost a ten year customer for your horrible customer service and greediness. See ya!
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Review
#614234 Review #614234 is a subjective opinion of poster.
Reason of review
Poor customer service

Charge Review

1.0
Details
Worst company for billing. Constant changing of pricing. Call them and they all lie. I get a different story every time even if call is only a day apart.
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Review
#614052 Review #614052 is a subjective opinion of poster.
Reason of review
Problems with payment

Cable Television Review

1.0
Details
Overcharge, monopoly, overcharge some more-worst customer service I've ever experienced. Will NEVER subscribe to this company again. Joke!!!
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Review
#613758 Review #613758 is a subjective opinion of poster.
Reason of review
Problems with payment

Comcast is desepcion

They have the monopoly and do what they want and charge what they want. the service is very bad and expensive customer service have very poor attention and do not solve anything, the solution they say look in internet someone has to do something with this desepcion. They have the monopoly and do what they want and charge what they want. the service is very bad and expensive customer service have very poor attention and do not solve anything, the solution they say look in internet someone has to do something with this desepcion. Comcast is desepcion Xfinity is desepcion ........is desepcion
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Review
#613661 Review #613661 is a subjective opinion of poster.
Reason of review
Poor customer service

Comcast Does not know the meaning of Customer Service or Customer Retention for that matter.

We've had Comcast internet for a year in January 2015. The *** that came in and did the inital instalation left us like a 100 feet of cable all balled up on the ground all over the yard. They said a different team would come in and handle the burrying of the line. I had to call every week because no one would come out to burry a line that should have been installed correctly the first time since my neighborhood does not burry the lines. It wasn't until fathers day of 2014 that they finally came out to finish a job that was started in January of 2014. Now that I've lost my job I get a bill for $200.00 dollars and when I called back on February 7th 2015 and when I asked why the discrepancy in the amount that other *** told be it was because I skipped a payment in December 2014. I told him I had all of my receipts and I wanted to talk to a supervisor he said no one was available to speak to me and that he would have someome call me back and of course that never happened. I called on March 13 2015 and explained the situation to a female agent who had an Asian accent and refused to give me her location but told me she was at an off shore location but she did give me her operator id which was Operator - OSRXAI she finally told me that we had been signed up for a 12 month promotion which had ended in January and that was the discrepancy on my bill not a skipped payment. She was emailing the customer retention department to issue a credit on my account and a supervisor would be calling me. Once again I' m still waiting for a supervisor to call me and that email never happened!! I called today because once again Comcast is running an offer for Xfinity Comcast internet for $19.99 a month and I was told that I could not be switched to that offer because that was only for new customers only. So I told oh so I have to disconect my services and request new services and they told me that if I disconected my service I would have to wait 6 months to have new service again. I told her that I wanted to talk to Customer Retention who I thought was a department designed to retain customers and she told me that the only thing that customer retention could do was disconect my services and that she could do that for me I then asked to speak to a supervisor and once again no on is available but she would request a call back for me. I'm not holding my breath on that call and I'm officially starting to go to Panera to use the internet and continue my job hunt since we all know that employers no longer do paper applications. COMCAST SUCKS!!!!!!! DO NOT USE THIS CABLE PROVIDER FOR ANY SERVICES UNLESS YOU JUST WANT A PERMANENT THORN ON YOUR SIDE!!!!!! MT
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Review
#613603 Review #613603 is a subjective opinion of poster.
Cons
  • Price
  • Service
  • Customer service
Reason of review
Poor Cust Svc/Pricing/Lack of interest for retaining existin Customers.
Loss
$150
Preferred solution
I want to be able to continue to have the internet services at the speed that we currently have of 25mbs and to keep paying the $39.99 that we've been paying since no one ever told me we were on a temporary promotion. I need intertnet for jobsearching.

Comcast in Reston, Virginia - Poor Customer Service and NO service

Comcast has been "providing" internet and cable TV using a temporary line to my home for the last 1 year. Every month I go into the Reston office and ask that the line be buried, since I get intermittent service with the temporary --NOTHING till 2 days ago, when they cut my internet and buried the line! I don't have internet now and Brian from customer relations said it was because I was a month late on my bill and Comcast plays with the internet if you are late. I made over 10 calls to agents in the Phillipines, Mexico and Baltimore all in vain. Poor communication and singing in the background (from the Phillipines) and wasting 2 days of work is all I have to show. Brian from Customer Relations also told me that the technician cancelled my appointment beacuse I was late paying my bill. The previous day another technician apparently went to my neighbours home (I am the only one with Comcast) and said that I was not home. DON'T GET COMCAST as a provider!!! I was patient for a year and now I have NO internet service and customer relations could careless!!!!!
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2 comments
Anonymous
#963234

I had Comcast for over 8 years and the customer service was horrible. I switched to ATT Uverse and although that are not great either, that are better than comcast.

As a black woman, I found that the black women were nastier than the causian or hispanic.

I would love to work at Comcast to show them that all black women are not mean. I filed a formal complaint with comcast and never heard from anyone and I will stay with Uverse even though comcast is closer to my home.

Anonymous
#963235
@Mary Cooper

had Comcast for over 8 years and the customer service was horrible. I switched to ATT Uverse and although thay are not much better either, but they are better than comcast.

As a black woman, I found that the black women working for Comcase were nastier than the causian or hispanic customer service representatives.

I would love to work at Comcast to show them that all black women are not mean. I filed a formal complaint with comcast and I never heard from anyone and I will stay with Uverse even though comcast is closer to my home.

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Review
#612955 Review #612955 is a subjective opinion of poster.
Reason of review
Poor customer service
Tags
  • Phillipines

Comcast - Internet Service Review from Atlanta, Georgia

I despise Comcast. I was paying them $200 a month from a $99 package and that was not enough for them. I only have Internet at $44.95 now. Now my bill is $70. I started serice from the 15th to the 14th of the month yet my bill date is the 30th. They want me to pay ahead for service. One day past the 30th, I get hit with a late fee of $10 and they cut my service and charged a reconnection fee$5-10 plus and of course my modem fee, $10. This started in February. Since February only had 28 days, I paid on the 3rd, so in reality I was only 1 day late. So sick of them. I heard some laws are about to change so they are getting every last dollar they can. When there is a viable alternative, I will never do business with this company again.
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Review
#612068 Review #612068 is a subjective opinion of poster.
Reason of review
Problems with payment

Comcast - Internet Service Review from Bellflower, California

1.0
Details
3 yrs ago a,friend,that worked for Comcast talked me into a month to month network with Comcast for 25.00 amonth with free hookup.first day I started having problems between servers,called the Tec to get help on the phone,for hours I got so flustered I just said your not helping.I didn't have any internet at all!!! So packed up there routor wires sent it back to them. a month later I get a bill saying I owed $189.00 What the *** for?? Called them they said that the equipment wasn't sent,oh yes I did said it.Now this bill is on my dam ,credit report and they wont take it off. Thank,Comcast for the BS.
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Review
#611913 Review #611913 is a subjective opinion of poster.
Reason of review
Problems with payment

Comcast in Jacksonville, Florida - Unpredictable charges and rates

2.3
Details
Comcast service prices are subject to change without any notice, the package and price that I signed up for keeps changing (not for the better - increasing). I made contact with customer service numerous times and every customer service representative I speak with tells me a different story as to what I'm being charged for and what my charges will be in the months to come. My bill keeps going up (e.g. this months bill will be ten dollars higher because a review of my bill indicated that I was not being charged for a modem rental). Every single time I speak with customer service they give me the run around, they obviously do not care at all about their customers. Wish I had more providers in my area so I can switch, they are running a monopoly.
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1 comment
Anonymous
#1255235

FOS!! It is 12/14.

On 12/10 I was billed for 12/21/16 - 01/20/17. Service has been disconnected since 11/22...due to the same BS billing technique. Not to mention that I never received credits for 4 day outage due to hurricane Matthew. My main issue is how can u bill me in advance for something that I may decide to cancel before next month...

Which I am since purchasing a fire stick.

I am not under any contract. They are also increasing the amount of my bill but decreasing the amount of channels....a**holes!

Review
#611806 Review #611806 is a subjective opinion of poster.
Pros
  • Service reliability
  • Internet speed
  • Picture quality
Cons
  • Poor customer service
  • Unpredictable pricing
Reason of review
Poor customer service and pricing
Preferred solution
Let the company propose a solution
Tags
  • Improper billing

Comcast XFINITY DVR/Service does not work without Internet Access.

2 weeks ago Comcast experienced a major outage in Miami lasting about 16 hours. During that time I was unable to view any local DVR recordings. This is outrageous, why in the world does the DVR need Internet connectivity in order to watch local recordings. I called CS, 3 reps later they understood what I was talking about. They said "this must be an issue with the hardware". A tech arrived and I simulated the issue by disconnecting the coax connection. Sure and behold, a big error message and no access to any of the locally recorded shows. How in the world is this acceptable programming? What good is DVR if you can't watch it when they are having technical connectivity issues. This wasn't from the bedrooms which accesses the DVR via LAN, this was directly from the TV that connects to the DVR via HDMI. Going back to the tech, he was surprised and said he never saw that before. He said he had to call his manager in "private". A few mins later he said they would report this strange behavior internally for further review. I received a $20.00 credit for the "inconvenience". I am within my 30 days trial, I am seriously considering going back to DirecTV. When you loose satellite you still have access to your recordings. Directv is going to have a field day with this.
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Review
#611621 Review #611621 is a subjective opinion of poster.
Reason of review
Not as described/ advertised