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Comcast - Price Change and slow speed
Comcast - Price Change and slow speed

Update by user Apr 18, 2015

Complaint to AG's Office and Communications; called from Comcast. A couple of calls and things were resolved to my liking. In fact, I added tv and did go to BLAST; better monthly rate.

Original review posted by user Mar 19, 2015

The special ended for my internet, new price went up 10$. Next month went 22$; with...
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Review
#610321 Review #610321 is a subjective opinion of poster.
Cons
  • Being lied to
  • Service
  • Price
Reason of review
poor Customer service,pricing and poor quality
Preferred solution
Let the company propose a solution
Tags
  • Comcast complaints

Billing Department Review

These queers charge my family $726 do to the fact the guy who installed our box forgot about something and we got chagered. this is ***. Comcast doesn't know what their doing and they are putting people in *** screw all workers and I hope they go to ***!
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Review
#610119 Review #610119 is a subjective opinion of poster.
Reason of review
Poor customer service

Staff Review

3.0
Details
Worst consumer service ever, called with a complaint and they just hung up on me. They will only speak to you if your making payments!!
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Review
#610097 Review #610097 is a subjective opinion of poster.
Reason of review
Poor customer service

Comcast - No one knows what they are doing!

We have new service, that was our first mistake. After 3 technicians we still do not have complete service. Most of the service tech's are lazy and do not do their job. I have only had ONE tech that did what he was suppose to do. When I call, the person that answers is NOT EVEN in AMERICA!!! The CS people are very condescending and rude! The CS reps are trained to lie to customers so they won't have to deal with customers. Comcast has a great product but their employees are not trained properly. I am so disappointed with Comcast!
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1 comment
Anonymous
#961389

I never would have thing that Comcast is a part of Fox News Network. Your news on your home page is very bios in reporting the news on Hillary Clinton.

Sure isn’t fare and unboils to me. Its smells almost like a Republican News Network.

Review
#609891 Review #609891 is a subjective opinion of poster.
Reason of review
Poor customer service

Comcast in Jacksonville, Florida - I was blamed for intermittent internet conncectivity

2.0
Details
Approximately after 2 weeks of daily internet disconnects I kept a lvl 1 tech on the phone until we agreed it was probably the 4/5 year old router I had. I replaced it the next day. this cost me another 300 +/- 20 dollars. This did not correct the issue(s). After a trip to the local Comcast store, I replaced the older cable modem with their new one " one of our best" I was told. Not only was it not even close to be a "best" the one they gave me was actually broken, 1st issue with the SMC cable mode is the password would not accept special characters, only letters/numbers... that's not a good thing. the next issue I have with the new cable modem is the wireless could NOT be turned off: I could tailor it, adjust it, modify it, but in no way turn it off. Last and final problem with the SMC modem is it shut off, 3 times, in the 45 minutes I was working with it. I bought my own after a heated re-visit to the local service store (they apparently are not used to vulgar language at the store, so they must be new at Comcast) Today, after another 10/15 minute outage (and this is for wired and wireless devices) a "refresh signal" was sent to the new modem... I was told the modem may be bad. I am thinking att-uverse may also be bad
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Review
#608731 Review #608731 is a subjective opinion of poster.
Cons
  • Customer service
  • Being lied to
Reason of review
Poor customer service
Loss
$1000
Preferred solution
Let the company propose a solution
Tags
  • comcast complaint
1.0
Details
When the service is up and running, it is pretty solid for the most part- However.....The knucklehead across the alley leaned a trampoline up against the wall. It blew over and hooked the cable on his property, which pulled the line at the telephone poles and...
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Review
#608567 Review #608567 is a subjective opinion of poster.
Pros
  • When it works its good
Cons
  • Customer service
Reason of review
Poor customer service
Loss
$200
Preferred solution
Let the company propose a solution

Cable Service Review

COMCAST is a NIGHTMARE! Customer Service is HORRIBLE, NON-EXISTENT. You can call EVERYDAY about a problem, the same problem, and tell it over and over to different agents, and get a different answer from every one of them. BUYER BEWARE. They DO NOT DESERVE to be in business. I am now with ATT UVERSE, and what a BREATH OF FRESH AIR. WARNING: do not buy from COMCAST.?
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Review
#608094 Review #608094 is a subjective opinion of poster.
Reason of review
Poor customer service

Comcast in Antelope, California - Infinity X1 program is a sham - too many problems.

2.0
Details
Started with X1 right after Christmas - liked the 5 show promise; however they did not say anything about ALL the glitches like most of the shows that are recorded cut off the end of the program. Have to make adjustments to each and every thing being recorded. Then that conflicts with having 4 tapings and 1 live, which is really just 5 ports. You can watch 3 live programs and only have 2 recordings. Also, when I set a series to record it only give you one option. i.e., standard/high def or a certain channel. If the program is scheduled on several different channels, then you have to manually record each show. I was advised to cut off the start and/or the end. There is no other solution. Each recording has to be manually set - what a waste of time. Then after all this - dealing with service is a nightmare - ALL the time. You get a different story with each and every person - they don't know what they are doing. Forget about a call back!!!
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Review
#607938 Review #607938 is a subjective opinion of poster.
Cons
  • Customer service
Reason of review
Not as described/ advertised
Loss
$300
Preferred solution
Price reduction

Comcast in Havertown, Pennsylvania - SERVICE STINKS, NO SERVICE FOR TWO WEEKS, PRICE GOES UP AND they should NEVER GET TIME/WARNER

2.0
Details
Comcast is getting worse with with each aquisition they get worse. THE FCC SHOULD NOT LET COMCAST GET TO BE AN EVEN BIGGER MONOPOLY THAN they are... Stop them. PAID THEM $197.08 AND THEY CHARGED ME THE $197. AGAIN. WENT TO THEIR OFFICE and showed the payment... still being charged. Didn't have service for weeks; getting a credit is painful. No value to me, country, free enterprize and I think FCC and the White House gives COMCAST whatever they want and we, the public get shafted. See the money COMCAST gave "Obama re-election", DNC, Their PAC and Clinton Foundation. Stop this unless Comcast is going to behave in a fair and not restrict competition. David Cohen, Ed Rendell and the cronies of the White House is crazy.
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Review
#607921 Review #607921 is a subjective opinion of poster.
Cons
  • Customer service
  • Service
  • Price
Reason of review
Poor customer service
Loss
$200

Comcast Installation Review

2.0
Details
talked to ishwar about setting up cable in my home...he said sure sends me a set up box..i set it up..only to be told O looks like it was never set up at the pole!! seriously!? now i have to wait for a tech to come out after waiting a week already! ishwar and cayerann need more training..and i need to be compensated!
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Review
#607587 Review #607587 is a subjective opinion of poster.
Reason of review
Bad quality