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Comcast - Needed help with an e-mail issue

Called in three times. First time nice lady, but she gave me the wrong information on how to resolve issue. Called back, got a woman who could barely speak English. Very rude, put me on hold then hung up on me. Called back asked to speak to supervisor. He proceeded to tell me everything I already knew. Again, he could barely speak English. I would like to know how these companies can charge the kind of money they do, and we cannot get quality service or people on the phone who can communicate with English speaking people. This is such a joke. But just wait until your bill is due. Better not be late. We should all revolt and not pay.
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ID
#590883 Review #590883 is a subjective opinion of poster.
Location
Bradenton, Florida
Service
Comcast Bundle
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Comcast - Internet Service Review from Soquel, California

1.8
Details
I went into Comcat to inform them after several attempts By phone and trouble shooting that my internet was still not functioning and lastly my network name was no longer available nor was the default name..This has been ongoing for yrs and ive had several techs come out and they seem to to get it working for a few months and then right bk again the problems persisit. I dont think I am asking to much to be bale to at least log on the internet especially when im paying for it every month... So naturally I complain and the woman who helped me was extreamly helpful.. And expressed her concerne and asked that I speak to her manager so that maybe he may better assist and see what we can do.. I expressed my same concerns especially being that I work from home.. He arogantly asked me " what is it you do for a living?" Ebay? im sure you can ainternet from your smartphone...? Are you serious I said ... Im paying for internet service ... Im not asking that it be rapidly fastt but I am demanding that it work since I pay a monthly fee.. At that point I said and I would like a credit for the past few days its been off... Well thats what apparently annoyed him and his response was iI will send someone out as a curtesy to you but if that dont work "LOOK FOR A NEW PROVIDER" ... Are you kidding me ...is this how Low Comcast Managers are trained to act out on customers for demanding working service? It was compleatly unprofessional .. Not to mention rude.
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ID
#590693 Review #590693 is a subjective opinion of poster.
Location
Soquel, California
Service
Comcast Internet Service
Reason of review
Poor customer service

ComCast sorry service and rippoff billings

I have been with Comcast internet for several years at my home. Service has been sporadic at best. Over the course of a few years it had become more frustrating to call them to complain and their numbers change. In early December we noticed we did not have internet again but did not want the frustration of trying to talk to someone that didn't care anyway so I just stopped calling. On my way to the house one day I saw their bucket truck on my street. I stopped to ask if they had fixed the problem and he replied he wasn't there to fix the problem. As i arrived at the house I just happened to notice the entire cable line to house was gone and a lock was put on the box at the pole. Of course they denied doing it. Since they use a debit system I knew they had not missed a payment and had no reason to disconnect the line. The next day there were two of their vans across the street so I ask them were they the ones that took down the cable. Of course they said Comcast would not remove the cable line even if it was disconnected. When I asked them to come and look, they complied. When they looked at want happened they admitted Comcast for some reason had definitely remove the wire. They made a phone call and had someone come out and do the repairs. We had cable again for a week or two and then again nothing. We had already gotten a Verizon Jet Pak due to all of the outages from Comcast so we just use it instead. I called this morning and talked to 5 people, put on hold multiple times, was hung up on once and also found out they had been charging me for a phone service that i did not want or order. Why get a phone on a line that mostly doesn't work. They were uncooperative at best, did not want to give me a refund for anything, and did not speak good English. Sorry company to have to deal with, and I told them to turn it all off because I'm paying for a service that I am not getting. They are thieves!
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1 comment
Anonymous
#940980

To the consumer who posted the complaint on Comcast... You need to contact the attorney general office.

You need to hire an attorney like I did that will only charge 30% of what you get back from this company plus punitive damages. I just did it and if you lose, you pay him nothing.

my attorney is wonderful and I won my case. This is his email.

He will work for you and I know you will be happy . My name is denise. Let him know I recommended you to contact him.

I am simply writing this comment after reading your post. My attorney is Chris and his email is :

chrisatty@hotmail.com

ID
#590601 Review #590601 is a subjective opinion of poster.
Location
Shreveport, Louisiana
Reason of review
Poor customer service
Loss
$600
Preferred solution
Full refund
1.7
Details
I signed up with Comcast in 12/15 thinking all my troubles with internet provides were behind me now ( I previously had Att Uverse). I switched due to the problems with ATT....but got in just a *** service as ATT. I had to call more than 6 times to get my service...
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ID
#590369 Review #590369 is a subjective opinion of poster.
Location
Ashburn, Virginia
Pros
  • Speed of the internet services
Cons
  • Their response to problems
Reason of review
Problems with payment
Loss
$200
Preferred solution
Let the company propose a solution

Comcast Boosts Revenue by Deliberately Processing Payments Late

For the 3rd straight month, Comcast has taken 2 weeks or more to process my payment. Then, they charge a "late fee", when they are the ones that are late applying payment! When I called, they say that it can take up to 3 weeks to process a payment. Really? They don't even give you three weeks from the time it is received until the time that it is due! That guarantees that they will process the payment late. I don't have this problem with any other vendor. Is there no law that requires prompt processing of payments? I'm sick of dealing with their incompetence.
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ID
#590210 Review #590210 is a subjective opinion of poster.
Location
Richmond, Virginia
Cons
  • Disregard for their customers
Reason of review
Problems with payment
Loss
$25
Preferred solution
Let the company propose a solution

Comcast - Internet Service Review from Hollywood, Florida

2.4
Details
I am in hollywood florida l I live one block from comcast office. I am homebound and on a waiting list for a transplant l my phone cable and internet went down 8 AM YESTERDAY. I have had to make 50 calls most go to India I was promised service yesterday no show than this am no show now maybe tomorrow. COMCAST is a hideous disgrace. There us no excuse three day wait. The are no weather disasters here. Just miserabke *** customer service workers and spaced out techs that cant maje a service call.
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ID
#590123 Review #590123 is a subjective opinion of poster.
Location
Hollywood, Florida
Service
Comcast Internet Service
Reason of review
Poor customer service

Billing Department Review

Comcast reported a non-payment to the credit bureaus which damaged my 800+ credit rating. But I withheld payment because they damaged the new roof on my house and ignored two telephone calls and a certified letter about the damage. They are only concerned with money and not with doing what is right. Don't give them your business. They don't deserve it.
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ID
#589973 Review #589973 is a subjective opinion of poster.
Location
Wakefield, Massachusetts
Reason of review
Problems with payment

Comcast - Forced to watch ads before each video

3.4
Details
I have been a customer for at least 30 years, all total, and the service is not so bad. The one thing I don't understand is why do we have to sit through the same 30 second commercial before we watch the videos of the day? How are these videos NOT included in the bill I pay each month? I feel insulted when there is a video I am interested in watching and I have to watch the ad beforehand. I don't get it, it seems the money Comcast receives from its customers each month would cover these short info videos. Help me out here, what am I missing?
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ID
#589733 Review #589733 is a subjective opinion of poster.
Location
Knoxville, Tennessee
Pros
  • Internet
  • Cable
Cons
  • Phone
Reason of review
Poor customer service
Loss
$200
Preferred solution
Stop showing ads before we can watch daily videos!

Comcast - Service Package Review from Vancouver, Washington

3.0
Details
Each time I contact Comcast for a rate change I'm offered what is understood as a better and less expensive package, only to realize after one correct billing that my new rate is much higher, in addition to tacked on service charges, which were discussed as non occurring. Calls to address these issues go unattended, other than promises that a credit has been issued, but not forthcoming.
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1 comment
Anonymous
#940777

I called today to downgrade Triple Play to Internet only - at their highest speed. I could tell the person was irritated that I didn't want to stay with Triple Play.

I told them I would have to check my options before I proceeded. Right after I hung up my modem was rebooted. My modem has never rebooted like that. I don't think it was a coincidence after the recent news reports of customers names being changed on their accounts.

If I had a better option I would be so gone, as it is I just plan to spend my evenings posting this everywhere I can on the internet. If you don't have Comcast, Go with AT&T - their service is so much better - and more professional.

ID
#589576 Review #589576 is a subjective opinion of poster.
Location
Vancouver, Washington
Reason of review
Pricing issue

Comcast Account Review

I came up with this how do you know if you are dealing with the one on the comcast account and the email to go with that also. How do you know the phone number of said account?? Better yet the cell phone number?? Better check on all of these items
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ID
#589302 Review #589302 is a subjective opinion of poster.
Location
San Francisco, California
Product
Comcast Account
Reason of review
Poor customer service

Comcast Account Review

How many people to one account when one is paying the other has no hook up except for cable??
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ID
#589265 Review #589265 is a subjective opinion of poster.
Location
San Francisco, California
Product
Comcast Account

Equipment Review

1.0
Details
Horrible service being charge for service and equipment I do not have or use. Sent damage equipment and got charge to return it.
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ID
#588879 Review #588879 is a subjective opinion of poster.
Location
Palm Beach Gardens, Florida
Reason of review
Damaged or defective

COMCAST NEEDS SOME HELP ITH KNOWLDGE AND SKILLS

TELEPHONE CALLS DROP EVEN WHEN TALKING TO YOUR REP'S THEY ARE TO PREOCCUPIED TO CALL YOU BACK AS SENIORS I WONDER IF OUR MEDICARE WLL PAY HALF THE BILL BECAUSE T DOES MAKE YOU ILL. I HAVE A T&T ACCOUNT THAT I US TO CALL COMCAST AND IT WORKS WHAT DOSENT WORK ARE THE MANY PROMPTS AND CAN WE CALL YOU BACK LET ME SEND A SIGNAL I LOOK OUTSIDE TO SEE IFIT WA A DRONE A UFO NOTING CHANGED BUT THE COST ON MY BILL WELL YOU SAY IF THE TECH IS LATE I GET 20.00 I HAVE 17 LATE FEES AND WOULD LIKE TO SEE THAT ON MY BILL ARE YOU WITH ME?
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ID
#588775 Review #588775 is a subjective opinion of poster.
Location
West Bloomfield Township, Michigan
Reason of review
Poor customer service

Comcast - Monthly charges

1.0
Details
As I mentioned in an earlier post, just getting the correct equipment and then getting the equipment to work was a nightmare. Then I found out that Comcast had given me the wrong remote which would not work with my TV. Once service finally started, I was quoted one price for monthly service but on the 2nd monthly bill it was increased. Prices are constantly rising. Too many taxes, surcharges, and administrative fees, etc. There is much room for improvement in all areas. If you decide to go with Comcast, good luck. Hopefully, you'll have better luck than I've had.
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ID
#588566 Review #588566 is a subjective opinion of poster.
Location
Mount Holly, New Jersey
Service
Comcast Tv Service
Cons
  • Customer service or charges
Reason of review
Pricing issue

Cable Television Review

It is time for massive re-regulation of cable TV. Before voting for congressional or senate candidates, secure a commitment from them to pass legislation restoring local control.
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ID
#588492 Review #588492 is a subjective opinion of poster.
Location
Haverhill, Massachusetts