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Comcast - Internet Service Review from Atlanta, Georgia

I despise Comcast. I was paying them $200 a month from a $99 package and that was not enough for them. I only have Internet at $44.95 now. Now my bill is $70. I started serice from the 15th to the 14th of the month yet my bill date is the 30th. They want me to pay ahead for service. One day past the 30th, I get hit with a late fee of $10 and they cut my service and charged a reconnection fee$5-10 plus and of course my modem fee, $10. This started in February. Since February only had 28 days, I paid on the 3rd, so in reality I was only 1 day late. So sick of them. I heard some laws are about to change so they are getting every last dollar they can. When there is a viable alternative, I will never do business with this company again.
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Review
#612068 Review #612068 is a subjective opinion of poster.
Reason of review
Problems with payment

Comcast - Internet Service Review from Bellflower, California

1.0
Details
3 yrs ago a,friend,that worked for Comcast talked me into a month to month network with Comcast for 25.00 amonth with free hookup.first day I started having problems between servers,called the Tec to get help on the phone,for hours I got so flustered I just said your not helping.I didn't have any internet at all!!! So packed up there routor wires sent it back to them. a month later I get a bill saying I owed $189.00 What the *** for?? Called them they said that the equipment wasn't sent,oh yes I did said it.Now this bill is on my dam ,credit report and they wont take it off. Thank,Comcast for the BS.
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Review
#611913 Review #611913 is a subjective opinion of poster.
Reason of review
Problems with payment

Comcast in Jacksonville, Florida - Unpredictable charges and rates

2.3
Details
Comcast service prices are subject to change without any notice, the package and price that I signed up for keeps changing (not for the better - increasing). I made contact with customer service numerous times and every customer service representative I speak with tells me a different story as to what I'm being charged for and what my charges will be in the months to come. My bill keeps going up (e.g. this months bill will be ten dollars higher because a review of my bill indicated that I was not being charged for a modem rental). Every single time I speak with customer service they give me the run around, they obviously do not care at all about their customers. Wish I had more providers in my area so I can switch, they are running a monopoly.
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1 comment
Anonymous
#1255235

FOS!! It is 12/14.

On 12/10 I was billed for 12/21/16 - 01/20/17. Service has been disconnected since 11/22...due to the same BS billing technique. Not to mention that I never received credits for 4 day outage due to hurricane Matthew. My main issue is how can u bill me in advance for something that I may decide to cancel before next month...

Which I am since purchasing a fire stick.

I am not under any contract. They are also increasing the amount of my bill but decreasing the amount of channels....a**holes!

Review
#611806 Review #611806 is a subjective opinion of poster.
Pros
  • Channels offered
  • Internet speed
  • Service reliability
Cons
  • Unpredictable pricing
  • Poor customer service
Reason of review
Poor customer service and pricing
Preferred solution
Let the company propose a solution
Tags
  • Improper billing

Comcast XFINITY DVR/Service does not work without Internet Access.

2 weeks ago Comcast experienced a major outage in Miami lasting about 16 hours. During that time I was unable to view any local DVR recordings. This is outrageous, why in the world does the DVR need Internet connectivity in order to watch local recordings. I called CS, 3 reps later they understood what I was talking about. They said "this must be an issue with the hardware". A tech arrived and I simulated the issue by disconnecting the coax connection. Sure and behold, a big error message and no access to any of the locally recorded shows. How in the world is this acceptable programming? What good is DVR if you can't watch it when they are having technical connectivity issues. This wasn't from the bedrooms which accesses the DVR via LAN, this was directly from the TV that connects to the DVR via HDMI. Going back to the tech, he was surprised and said he never saw that before. He said he had to call his manager in "private". A few mins later he said they would report this strange behavior internally for further review. I received a $20.00 credit for the "inconvenience". I am within my 30 days trial, I am seriously considering going back to DirecTV. When you loose satellite you still have access to your recordings. Directv is going to have a field day with this.
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Review
#611621 Review #611621 is a subjective opinion of poster.
Reason of review
Not as described/ advertised

Comcast mess up

1.0
Details
This is my first experience with Comcast and up until recently I had no complaints. Although my roommates and I have only been a customer for the last nine months we have never missed a payment, in fact we make it a priority to send our bills out ahead of time just to ensure that we do not receive any late fees or even worse have a service shut off. As a house of business majors, we all know the importance of providing great customer service, however we also understand that mistakes are inevitable in any company. In our instance, we sent our payment for the month (before it was due) only to find our cable and Wi-Fi shut off without any notice. We pay our bill online and even then we did not receive an email regarding our account and the missing payment. Considering our past payment history with the company it was disappointing that we did not receive a warning that our service was about to be shut off. When we called to find out what happened they simply said we did not pay only then to find out that they did receive our payment and had not processed it through the system yet. In the future, we ask that we be emailed a forewarning if a payment has not been received before you shut off our service. In order to prevent potential mishaps, I believe that communication between you and the customer is very important in order to ensure complete customer satisfaction.
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Review
#611494 Review #611494 is a subjective opinion of poster.
Cons
  • Turned off cable
  • Lack of communication
Reason of review
Problems with payment
Preferred solution
To be notified if a payment hasn't been received and a discount on that months bill for the inconvenience.

Cable Television Review

No cable TV hartford ct area - ref code is S0900
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Review
#611438 Review #611438 is a subjective opinion of poster.
Reason of review
Bad quality
2.8
Details
After upgrading to X1 equipment, we had connection issues with the existing modem/router. Comcast offered an updated Dual Band Modem/Router. Installed modem and low and behold the power goes out and so does our Modem. Come to find out the Modems do not come with a back...
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Review
#611311 Review #611311 is a subjective opinion of poster.
Cons
  • Equipment
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Tags
  • Modem
  • Router

Comcast in Detroit, Michigan - Billing ripping me off

1.4
Details
I cannot get the help I need. Customer service is the worse in the history of ANY company. They are charging me for 5 boxes but I only have two. Customer service is a circus , a maze no one can navigate, then they drop your call and won't call back. Two hours minimum a call. Tragic!!!!! They make you wait and wait for a supervisor, only to have the call dropped. Also, the representatives cannot understand me and I cannot understand them. I think they have a script that tells them how to drive customers insane. I have been trying to get my issue resolved since January. Still no satisfaction. How can ANY company be allowed to operate like this. Someone is allowing Comcast to purposefully ripped people off. The monthly charges are outrageous as it is. But they are getting away with billing errors which cost consumers millions if not billions!!!! Without someone making this company accountable they will forever continue to rip the consumer off. Shame on Comcast and shame on the FCC if you don't do something about this HORRIBLE company.
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Review
#611150 Review #611150 is a subjective opinion of poster.
Pros
  • When it works its good
  • Quality of braodcasts
Cons
  • Price
  • Customer service
Reason of review
Poor customer service
Loss
$1000
Preferred solution
Let the company propose a solution

Other Product Review

Comcast told me I didn't owe them anything and then two months later I get a call from a collection company. Then when you call Comcast to talk to someone they just keep transferring and disconnecting the line.
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Review
#611009 Review #611009 is a subjective opinion of poster.
Reason of review
Problems with payment

Comcast Internet Service Review

Comcast - Simple Review #1426785108
Why do I so many and the speed is slow?? No money to pay for their own??
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Review
#610430 Review #610430 is a subjective opinion of poster.
Reason of review
Bad quality