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TV , Phone , Internet,reply dschiavo91@comcast.net

1.0
Details
X1 installed Nov 2014 , not working right day 1 , everyday have to recycle power to boxes , also voices are not synced , looks like old 70s martial arts movie, called multiple times , got to busy to call near xmas , finally called tech came out replaced box couldn't get on demand on it he decided to check signals , put filters on boxes , 1 day later had no phone or internet. bitched to a manager called ,wanted to cancel for $210 , not my fault Comcast hasn't work day 1. tech came out said previous tech which was not a tech but an installer (little white truck) told me splitter in wrong way . real service tech switched , then found boxes not to have right plug adapters. they been day 1. no need for filters on boxes either. called James T super. Comcast gave me discount on phone cheapest of 3 in the bundle.that's could not pertain previous problems or let out of contract . he got new tech report .which is in code, asked about other tech, no report about splitter he reversed , from now on get hand written service tickets from all techs, if they can't provide them make tech call while you are present .after 2yr contract up never again will Comcast be in my home , 90% frustration due to super James T . not qualified to wipe my a$%%$^^%. Mr. Roberts owner not the son lives in philly extremely nice man would not put up with this if he knew it .
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Review
#617504 Review #617504 is a subjective opinion of poster.
Pros
  • Old comcast
Cons
  • Customer service
  • Price
  • Being lied to
Reason of review
all above
Loss
$875
Preferred solution
ABLE TO CANCELL AT MY DISCRESION WITH NO PENALTY ,AND BILL REDUCTION FOR ,TV, iNTERNER
Tags
  • Comcast complaints

Comcast - Employment Review from Houston, Texas

Comcast in Houston, Texas operates the same way. The HR dept ignores unfairness and discriminatory issues. . The open door policy is ineffective. The sales managers are highly unskilled in sales training and are desk jockeys. Most of the sales and upper management are clueless to field sales and are just collecting a paycheck. Most have never knocked a single door before and blame low production results on others. Again. Hr is no help and are the problem of the direct sales dept. HR have focus group meetings with reps that result in no changes. Do not take this job in Houston Texas unless you are desperate for work.
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1 comment
Anonymous
#1234675

if you worked for Comcast, you probably sucked anyway!

Review
#616847 Review #616847 is a subjective opinion of poster.
1.7
Details

Update by user Apr 02, 2015

The short edit addition: I will not pay for Comcast cable services that I did not order"! Seriously!

Comcast is a Luxury"! Not neccesary! For anyone"!

We need more honest , and better services then this. I am disappointed"!

Original review posted by user Apr 02, 2015

On 03/18/15- I called Comcast Cable...
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Review
#616662 Review #616662 is a subjective opinion of poster.
Cons
  • Customer service
  • Representation
  • Being lied to
Reason of review
Problems with payment
Tags
  • comcast terrible customer service
1.0
Details
"Comcast for Business" Sales people told us originally, "Comcast for Business" have virtually no outages, "it never happens" . This was of course a total lie, we've had outages regularly since signing up. Making it worse is, when the service goes out you cannot use...
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1 comment
Anonymous
#1270452

There service is simply not reliable. Using it now 1.5 years - several _days_ of downtime.

Review
#616394 Review #616394 is a subjective opinion of poster.
Pros
  • Dsl for being more relaible
Cons
  • Lousy unreliable service
  • Poor excuses for bad service
  • Indifferent customer service
Reason of review
Bad quality
Preferred solution
Let the company propose a solution
Tags
  • cable service companies

Comcast in Denver, Colorado - Unrepentant dishonesty

1.0
Details
Beginning with my signing up for an account in August of 2014, I proceeded to pay for three months of HDTV, DVR, and several channels that never worked. After several attempts to resolve this with communications through both online chats and phone calls, my issue was finally resolved after they agreed to send out a tech to investigate my issue. Once the tech arrived, he proceeded to perform the same diagnostic checks that the original installer had done to no avail. Once completed, this tech eventually checked the connection on the back of my house and found an archaic filter attached to my connection cable. I had been billed, at this point, for 3 months of services I never received. After this semi-competent tech repaired the outdated lines on my home, all was fine for several months. After this issue was resolved, the billing nightmare began. My bills began to reflect payment dates that apparently had no bearing or connection to reality. I was told that my next bill was not due until the normal time of the following month, yet my service was cut off on 3/30/2015. I called in and paid the required "past due balance," and my service was restored. I returned home from work on 3/31/2015 to my television and internet not working again. I called in and was told I was required to pay another ~$30.00 charge, and could not be told why. I could even expect to pay the superfluous "reactivation fee" that I was told I would have to pay on my next bill, but to have to pay two days in a row? Comcast operates under the same tactics as a classic monopoly, and answers to no one. The hoops they require an everyday consumer to pay just for the privilege of watching television is absurd, and I am still paying for their nonsensical package that includes a home phone, despite the fact that one under the age of 94 still uses a land-line.
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Review
#616130 Review #616130 is a subjective opinion of poster.
Cons
  • Service
  • Price
  • Being lied to
Reason of review
Poor customer service
Loss
$950
Preferred solution
Full refund

Wifi Review

Comcast - Simple Review #1427858081
Comcast - Simple Review #1427858081
This is been happening for some time I guess I am paying for this also??
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Review
#616085 Review #616085 is a subjective opinion of poster.
Reason of review
Problems with payment

Comcast in San Francisco, California - Appointment for hookup

I hope you did not send out any work orders to this address at 781 minna street. I am the only one on the bill yes?? To install internet service added on my bill at a cost to me?? I did not order any service to this address at any time. I had at one time added account to pay for which was to much to pay for. I had to cut my bill cost by taking the other account out. I do not call comcast except when then box goes out which is time to return if and when I move,and no aded phone numbers to my account
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Review
#616083 Review #616083 is a subjective opinion of poster.
Reason of review
Problems with payment

Comcast Internet Service Review

2.5
Details
have had comcast for over 20 yeard.did not get new services but my bill just kept going up.so i had to down grade to basic and internet only.thats only local tv.you would think the company would want to keep good customers.
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Review
#616004 Review #616004 is a subjective opinion of poster.
Reason of review
Pricing issue

Still unhappy with Comcast....

I contacted their feedback department and still have not resolved my complaint to my satisfaction. 3 months and still not following up like I asked. I was told they would listen to the orginal conversation and the contract I agreed upon for 2 years.... Obviously that is too much work for them to follow up with and make me a happy customer. I am hearing more and more complaints from neighbors and friends about them. What happened to their good customer service they used to provide 5 years back.... My feeling, too big to care about you as a customer.
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1 comment
Anonymous
#978405

Problem resolved after 3 months, so satisfied now.

Review
#615737 Review #615737 is a subjective opinion of poster.
Pros
  • Some agents tried with no luck
Cons
  • Incorrect billing
  • Lack of communication
Reason of review
Poor customer service
Loss
$260
Preferred solution
Price reduction

On Demand Service Review

While watching on demand, the picture begins pixelating and the sound is garbeled. This happens too often and there is no other service provider that provides an alternative. It is an expensive service that is unresponsive to consumer feedback. It is very frustrating.
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Review
#615541 Review #615541 is a subjective opinion of poster.
Reason of review
Bad quality