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COMCAST ROTTEN THIEVES

Comcast has taken advantage of me because I have dementia. They have been billing me for over 2 years for a modem. I own my modem and have never used theirs. A family member went over my bill to discover these charges and Comcast will not credit my account for what they have stolen. Over 2 years of fees for something I don't owe. If you have an elderly family member with Comcast please go over their bills every month because Comcast will take advantage of them and they will steel every penny they can get away with. They owe me several months of free service. At this point my daughter will have to get an attorney to get my money back.
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Review
#630127 Review #630127 is a subjective opinion of poster.
Product
Comcast Account
Reason of review
over 2 years of charges for equipment I don't have.
Loss
$600
Preferred solution
I want 6 months of free service

Cable Service Review

Told me I would have a bill every month below $100 why after 2 months its at $500 no pay per view no extra anything but some how some way I have never had a bill of less than $200.
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Review
#629845 Review #629845 is a subjective opinion of poster.
Reason of review
Pricing issue

Comcast review in Wheeling, Illinois: Incompetent

The Wheeling village inspector pointed out that Comcast had not followed village code for the installation of my internet service. I called Comcast. They sent a young man who could not understand what I meant by village code. I said maybe he should contact the Village of Wheeling and find out.. Instead he got vociferous, offensive and said that Comcast does not communicate with the village. He left and then I got a call from someone who identified herself as from Comcast asking me if I was about to pay for the extra two connections I was requesting!!! Of course I said no, I did not need any more connections. So that was the end of that, now my landlord will remove the wires that feed my internet service since the inspector will come and verify that Comcast has fixed the problem. I had seen many bad review about Comcast, now I have seen their total incompetence. Of course, I will have to get my service from another company.
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Review
#629456 Review #629456 is a subjective opinion of poster.
Cons
  • Rudeness
  • Treatment
Reason of review
Damaged or defective
Tags
  • compliant

Comcast On-Demand often not on-demand

During the evening when trying to view my favorite shows I missed via on-demand on Comcast, I frequently get a message that the system is unavailable and to check my cables etc. If I reinitialize the cable box I can usually get on-demand, but have to wait up to 20 minutes for the box to come fully online, and often another hour or so for the channel guide to update. And when I do get on-demand, frequently I will lose the show in the middle and have to restart on-demand which hasn't saved that I was in a show to begin with, so I have to start the whole show from the beginning. If I call customer service I am told to 1) check the cables, 2) unplug the cable box and then plug it back in, and 3) it can take 45 minutes to reinitialize the box. So when it recurs I call again, and am told 1) check the cables...you get the drift.
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Review
#628901 Review #628901 is a subjective opinion of poster.
Reason of review
Bad quality

Charge Review

I checked my credit score for the first time this year and I see some things I'm sure I didn't use there service, so I need to dispute transactions.......
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Review
#627632 Review #627632 is a subjective opinion of poster.
Reason of review
Problems with payment

Comcast review in Castro Valley, California: My cable ready DVD gets disconnected every night at 2 am

1.2
Details
Every *** night, at about 1 - 3 am, when I am trying to watch a movie from Netflix, which I pay for, using my Sony DVD blu-ray player that has built in streaming, the wired internet connection for it is disabled in my router. I have to reboot my router, reboot my DVD player, and maybe reboot the wired hub that feeds it. My main Comcast modem and computer do not get an interruption of service, just my streaming DVD player. I've tried 3 - 4 solutions from the web, but Comcast is apparently dinging my router, to stop streaming devices every night. I have to look at its log. Also- these people are crazy fascists- they insist on getting my SSN, my drivers license, etc. when I talk to them. When I move, they won't take back their equipment until I tell them where I am moving to. This monopoly has to be stopped. And they keep increasing the bill I pay month by month, even though I do not exceed the limits. Every year or so I have to beat them back by threatening to go to satellite providers. Also- I use bit torrent to transfer open source files, and I keep getting digital millenium copyright notices from Comcast for a file that I cannot locate on my computer, because it's not there. And the notices often do not even have a filename in them, its "null". They are just nuts. Thank God they won't acquire that other big cable company Time Warner this week. Comcast is just yuppie *** when it comes to dealing with their customers. The technicians also ask to see my National ID (drivers license) when they come out. What about "Show us your papers" does Comcast not get ? Don't they show a lot of WW-2 Nazi movies ?
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1 comment
Anonymous
#977356

Been waiting all afternoon for this install 5 hours plus and now getting musical phone number swap each time I request service . Don't promiss what you can't deliver .

I guess you don't need new costumers.

Review
#627286 Review #627286 is a subjective opinion of poster.
Cons
  • Their attitude
Reason of review
They are scum. All of the above.
Preferred solution
Burn them to the ground, and get real competition in the cable internet industry.
Tags
  • Monopoly internet provider

Other Product Review

Comcast customer service is at the bottom ! There lack of consideration and compassion for their customers is the worst I have ever experienced !!!! But we are all small fish to them !!! They really don't care !!!!
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Review
#626816 Review #626816 is a subjective opinion of poster.
Reason of review
Poor customer service

The Comcast Service Center in Centennial Colorado lied about what they sold me. Be ware....

1.0
Details
This Comcast Service Center in 8222 S Yosemite St Suite 110, Centennial, CO (303) 930-2000 has a bunch of Comcast Liars that will tell you that you will not be up charged a fee for the install on the X1 DVR. I bought the package and now I am receiving a 99.00 install fee. On top of that I installed the entire system myself. I called Comcast corporate and they will not help me and were very rude. They said there were no notes that this fee would not be charged. Direct TV is offering a better package and even giving a $100.00 for signing a 2 year contract. I am going to do this once I straighten out this mess Comcast put me in. They are crooks and they lie to your face. If you decide to buy this system, and the system is awful. Get anything these thieves tell you in writing and make them show you on the account as well. This is a very helpful post believe me. I want to add that Corporate was suppose to resolve this days ago. They put this *** on my case: William Ward Executive Customer Relations Comcast | West Division Office: 1-888-966-7794 Ext. 3045010 M-F: 8:00am – 5pm (PST) He called me once and left me the most ridiculous message on Thursday. He won't return my calls and he won't return any of my emails. Comcast is a total turd and I recommend using any other company that offers cable of satellite service. I will come back here and post with what these *** do to resolve my complaint. I just wanted my 99.00 dollars back that they stole from me and 3 people have not helped me and I do not expect anything either. Now i'm just trying to find a reputable company to deal with.
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Review
#626787 Review #626787 is a subjective opinion of poster.
Cons
  • Customer is always wrong
Reason of review
Poor customer service
Loss
$99
Preferred solution
Full refund

Comcast review in Sonoma, California: Quoted $114 per month for a two year contract

First bill came in at $114 for March 2015.This months bill came in at $182.93.Talked to billing clerk and her supervisor and was told that $114 was incorrect and $182.93 is correct. I said I agreed to go with a two year contract at $114 per month.The original representative said "we will send out a representative to install a new box which will give you better reception" .we got a new box and a new remote and were set for the next two years.This is an outrage,Immoral ,and crooked.(Bundled service-phone,TV,internet)I will consult with my lawyer and find out who regulates this company and if they can operate in this manor.
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Review
#626367 Review #626367 is a subjective opinion of poster.
Reason of review
your representative lied to get a two year contract

Comcast review in Denver, Colorado: Thieves

1.0
Details
Comcast wants to get my modem, which I purchased and have a receipt! Spoke to customer service, escalation supervisor etc. and was promised that I don't have to worry about it, for it is TRULY my own equipment also was issued confirmation numbers; to find out that they are LIARS and THIEVES! for I received a bill stating un-returned equipment; spoke to a manager finally after 3 hours! The manager was incompetent and did not care, he was a thief in the day for forcing me to give my own modem! Should I submit to bullying from this greedy company and not fight for what is right?
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1 comment
Anonymous
#976309

For this very reason, I refuse to purchase equipment from Comcast or any service other than TV access. My smart phone and Yahoo access costs me $30 @ month for unlimited text and internet access.

Granted, I am on my son's family plan and no one believes the rate.

We use Sprint and in 3 years, never a problem. Comcast gave a phone quote of $30@ month, in 3 months it was up to $85.00.

Review
#626227 Review #626227 is a subjective opinion of poster.
Cons
  • I do not like comcast
Reason of review
Comcast wants me to give my own modem! I have a receipt!
Preferred solution
Let the company propose a solution