Comcast
Reviews and Complaints
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Verified Reviewer | Mansfield, MassachusettsI could never get a human being on the phone to talk about my account guys suck
User's recommendation: Go elsewhere
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPolitical meddling
- You employ people
- You are bad for america and are participating in its downfall
Preferred solution: Quit doing it
User's recommendation: Stream, don't get cable. They are too expensive anyway.
It’s impossible to get to a human and looks like company merged without informing customers
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerService calls are too long
I call to have my services transfers a week before I move into the new place. Day before I call to confirm the services because I never receive an email, phone call, text message about the services for my new place.
The rep told me that my service was canceled because I didn't pay $100 service fee. I told the rep I was aware of this fee because I knew they automatically take money out my account for my monthly bill. The rep John said that the tech will be out Dec 17. Still I have not received email, phone call, text message if the tech come out.
They took the service fee and the monthly bill out on Dec 16, and I am still waiting to hear from someone. Could someone please call and check on faithfully paying customers.
Preferred solution: Answers
User's recommendation: On hold over 30 mins waiting for rep to answer my call.
Intermittent signal
User's recommendation: AT&T
CANT TALK TO A LIVE PERSON TO SOLVE A MOBILE BILLING ISSUE, tried for 2 hours!
User's recommendation: Don’t get xfinity service for anything!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTrying to get coverage information to verify if we can transfer service when we move in May
- Good products
- Very bad service
Preferred solution: Answer to my moving questions
User's recommendation: Use a internet company that has real people that you can actually talk to to resolve questions
Abuse from Comcast
5/1/23 When I uploaded a photo ID, I was told it didn't match because of my middle name, but a Comcast/Xfinity employee changed it to match what I said. I gave my credit card, Oregon Photo ID and phone land numbers correctly; coinciding w/what's on file w/Xfinity/Comcast.
I've received multiple emails threatening to cancel Xfinity/Comcast's offering of a phone and reduction in monthly charges and have successfully sent a picture of my Oregon ID w/the mobile I have now. A library employee did the above for me because I don't know how to upload photos. I said I'd return the mobile I have now. I have no automobile, am retired and have mobility issues and can't go to a Comcast store as I am being demanded to.
I am thinking of finding legal help. Tx jeantoles@***.net
User's recommendation: Find someone who won't abuse you.
Need service wire extended
User's recommendation: Don’t give up, Keep trying
Excellent service
- Not able to speak to a live agents
Preferred solution: Price reduction
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTerrible customer service.
- Ease of use
- Price
Preferred solution: Price reduction
User's recommendation: Go elsewhere.
Billing
- Affordable contract
- Bad customer service
Preferred solution: Price reduction
User's recommendation: Dont do it.
Customer service
User's recommendation: Hope it’s better for you!!!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Hartland, MichiganNeed to get my Facebook and Xfinity account identification verification with facial recognition
User's recommendation: The sky is the limit when ur dealing with the best. My best regards Jaxxon ambassador Lewis
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMy internet
Preferred solution: My internet to be back on
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think if you ever watch nbc news or msnbc you know they are liberal