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Comcast in Lakewood, Colorado - Incompetent Billings and Useless customer Service

1.0
Details
I recently renewed my service (not because I really wanted to but Comcast is the lesser of evils, if you can believe that) after another two years of disappointment. I have been with Comcast since it was ATT, That's a long time (1998). Now that I have renewed my service I have been sent three different ads, offering me the same service I have at a lower rate, yet when I call about these ads I am told that I am not eligible because I am an established customer. You would think that Comcast would offer its best prices to its longest term customers. I keep getting billet for equipment I don't have and every time I call I'm promised that it will be fixed the next billing cycle and I will get a credit for the over billing and a "complimentary credit of $20 to $50". It still isn't fixed and no credits of any form. Believe me if I had another choice I'd be long gone from Comcast.
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Review
#619820 Review #619820 is a subjective opinion of poster.
Pros
  • Internet speed
  • When it works its good
Cons
  • Customer service
  • Being lied to
  • Price
Reason of review
Poor customer service
Loss
$500
Preferred solution
Refund the over-charges, credit me the now $500+ promised "complimentary credits", give me the absolute best possible service package and discount for 5 years.

Comcast in Macomb, Michigan - Cancelled phone land line,now no tv HD

We cancelled our land line and told Comcast that`s all we wanted done and now we have no HD TV but for $10.00 a month they can turn the HD option back on. We have no other cable companies offered in my zip code so Comcast has a monopoly here. We have had it with Comcast and they can keep their HD. My wife and I are going to contact our state rep and find out why only Comcast is offered here. Oh! and by the way they should hire people that actually speak English..This is what happens when a company has no competitors.
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Review
#619758 Review #619758 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$10
Preferred solution
Let the company propose a solution
I am a direct sales representative and I know for a fact Comcast doesn't care about the customers or their employees. They mandate where to sell and if you don't sell in that territory you will not be paid. They are steering away from selling to low income...
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Review
#619083 Review #619083 is a subjective opinion of poster.
Reason of review
Poor customer service

Comcast - Internet Service Review from New York, New York

I activated Comcast two weeks back and interner is not working ..walkways signal drops off ..I try to reach customer service and phone never connects..Comcast customer services is really terrible and service also really sucks...
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1 comment
Review
#619082 Review #619082 is a subjective opinion of poster.
Reason of review
Bad quality
Resolved
After 3 months of many calls and e-mails, I contacted Comcast Feedback and finally got one person do deal with. It still took her 4 weeks to resolve my issue, but I have the contract I was promised back in January, finally. I wish they could have resolved this sooner,...
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Review
#618746 Review #618746 is a subjective opinion of poster.
Pros
  • When it works its good
Cons
  • Customer service
Reason of review
Poor customer service
Preferred solution
Get the Company to work on their Customer Service

Comcast in Jonesboro, Georgia - Former employee gets the shakedown

I am a former service tech, once I found a better opportunity and left the company, Comcast shut off the alarm service and then tired to bill me for installation cost of $500. When I resolved that issue with them today, everything was find until I went to watch the tv in my bedroom (DVR box) they shut the box off after telling them several times not to touch the other services. I try to call them and of course they are not open. Now I know they are going try a bill me to turn the servic obscure on.
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Review
#618636 Review #618636 is a subjective opinion of poster.
Reason of review
Poor customer service

Comcast - Internet Service Review from Houston, Texas

Ok. I have a moving story for everyone. As you may know I moved out of my office in February. We have been with #Comcast for a while now and I figured moving my phone and internet a few blocks away would be the least of my worries...well, not with #Comcast. First my phone line did not work for two weeks after moving. Then, once connected, I realized that #Comcast had assigned me a new number out of the blue. Just because, without my request, my #business number of 15 years plus was changed by #Comcast. Now, for those of you who run a business you know how important it is to keep a number that clients and vendors associate with your brand. This is why I predominantly displayed it on my business letterhead, cards, email, and website. You would think a company like #Comcast would know the correct way to help a business with their move. Specially since I pay a nice premium for a business account. So far not so good right? Except, it gets worse. The first #costumerservice agent I dealt with told me he would put in a work request to fix the phone number issue. Three weeks later nothing from #Comcast , no follow through, no follow up and no fixes. Meanwhile my client based is having a hard time getting a hold of me and my vendors are getting frustrated. I called again only to find out that the previous agent had completely ignored my problem; neglecting even to submit a work request. After attempting to explain my situation to 3 different reps in three different departments I finally get someone that actually cares. She puts me in touch with a manager who has a brilliant solution to my problem...call AT&T and reopen an account with them so that I can have my number back. What? I have not worked with AT&T for over 5 years? Ok strange but I take care of it right away. Then another Comcast agent emails me and tells me that I also need to call AT&T and ask for my records from 5 years ago. At the same time AT&T calls me back to tell me they don't have my number, which made perfect sense to begin with. Hmmm, time to call #Comcast again. Again three different costumer service agents and my story three different times like a broken record. By now I am so upset I want my contract canceled and a refund for months of a phone line I could not use. This is when a manager laughs in my face but politely tells me I have to pay the remainder of my contract to get out of it. No matter how much I tried to give "Matt" a chance to assume the responsibility of Comcast's costly #mistake he would give the story some #spin and then turn around the facts so as to make me responsible for their mistake. Many times did I repeat "but I did not request a new number" and many times he replied "you had 30 days to fix it." This would be the equivalent of me slapping a perfect stranger then condescendingly telling him he made me do it. A #BULLY move by all accounts. I will not even go into detail about the #disrespect from another agent completely refusing to escalate the issue. I am at a loss for words or ideas. Please help correct this company's #policy of #disregard for their clients, and lack of accountability for their errors. Pass this along if you have been #bullied by #Comcast. Thank you for your time.
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1 comment
Review
#618439 Review #618439 is a subjective opinion of poster.
Reason of review
Poor customer service
Featured
3.0
Details
Comcast - Damaged property. Can not get them to call me back
Comcast - Damaged property. Can not get them to call me back
On 2-28-15 Comcast came to my home to repair two lines another tech called in as bad. The new tech showed up on time and tested the lines and said the noise on the lines was acceptable he did not need to change the lines. I asked him if he had any of the new small...
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1 comment
Anonymous
#970384

Take them to court!

Review
#618314 Review #618314 is a subjective opinion of poster.
Cons
  • Customer service
  • Being lied to
Reason of review
Poor customer service
Loss
$750

Comcast - Internet Service Review from Morrow, Georgia

1.0
Details
Inet out all weekend this is ridiculous will our bills be prorated?
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1 comment
Review
#618174 Review #618174 is a subjective opinion of poster.
Reason of review
Problems with payment

Comcast - Service Transfer Review from Brooklyn, New York

1.0
Details
com fracast is trying to rip me off for a bill of $400 for 2 months of service climbing I signed up for some package I have no idea is on my account I don't watch TV I really only need the internet but I had to get cable that was the only option my bill should be under 70 dollars every month I have never had a bill less than 70 dollars every month my bills different. it's a monopoly and a scam Alot Of fraud. I don't have choices for cable providers comcast is the only one I don't know why the federal government won't crack down on Comcast there are billing fraud complaints all over the internet. I have to customer service rep for a they refuse to transfer me and said they will put in a request for the manager to review the call and then downgrade my package if possible here it is a week later never got a call back. I hate Comcast
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Review
#618005 Review #618005 is a subjective opinion of poster.
Reason of review
Pricing issue