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Charge Review

I checked my credit score for the first time this year and I see some things I'm sure I didn't use there service, so I need to dispute transactions.......
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Review
#627632 Review #627632 is a subjective opinion of poster.
Reason of review
Problems with payment

Comcast in Castro Valley, California - My cable ready DVD gets disconnected every night at 2 am

1.2
Details
Every *** night, at about 1 - 3 am, when I am trying to watch a movie from Netflix, which I pay for, using my Sony DVD blu-ray player that has built in streaming, the wired internet connection for it is disabled in my router. I have to reboot my router, reboot my DVD player, and maybe reboot the wired hub that feeds it. My main Comcast modem and computer do not get an interruption of service, just my streaming DVD player. I've tried 3 - 4 solutions from the web, but Comcast is apparently dinging my router, to stop streaming devices every night. I have to look at its log. Also- these people are crazy fascists- they insist on getting my SSN, my drivers license, etc. when I talk to them. When I move, they won't take back their equipment until I tell them where I am moving to. This monopoly has to be stopped. And they keep increasing the bill I pay month by month, even though I do not exceed the limits. Every year or so I have to beat them back by threatening to go to satellite providers. Also- I use bit torrent to transfer open source files, and I keep getting digital millenium copyright notices from Comcast for a file that I cannot locate on my computer, because it's not there. And the notices often do not even have a filename in them, its "null". They are just nuts. Thank God they won't acquire that other big cable company Time Warner this week. Comcast is just yuppie *** when it comes to dealing with their customers. The technicians also ask to see my National ID (drivers license) when they come out. What about "Show us your papers" does Comcast not get ? Don't they show a lot of WW-2 Nazi movies ?
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1 comment
Review
#627286 Review #627286 is a subjective opinion of poster.
Cons
  • Their attitude
Reason of review
They are scum. All of the above.
Preferred solution
Burn them to the ground, and get real competition in the cable internet industry.
Tags
  • Monopoly internet provider

Other Product Review

Comcast customer service is at the bottom ! There lack of consideration and compassion for their customers is the worst I have ever experienced !!!! But we are all small fish to them !!! They really don't care !!!!
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Review
#626816 Review #626816 is a subjective opinion of poster.
Reason of review
Poor customer service

The Comcast Service Center in Centennial Colorado lied about what they sold me. Be ware....

1.0
Details
This Comcast Service Center in 8222 S Yosemite St Suite 110, Centennial, CO (303) 930-2000 has a bunch of Comcast Liars that will tell you that you will not be up charged a fee for the install on the X1 DVR. I bought the package and now I am receiving a 99.00 install fee. On top of that I installed the entire system myself. I called Comcast corporate and they will not help me and were very rude. They said there were no notes that this fee would not be charged. Direct TV is offering a better package and even giving a $100.00 for signing a 2 year contract. I am going to do this once I straighten out this mess Comcast put me in. They are crooks and they lie to your face. If you decide to buy this system, and the system is awful. Get anything these thieves tell you in writing and make them show you on the account as well. This is a very helpful post believe me. I want to add that Corporate was suppose to resolve this days ago. They put this *** on my case: William Ward Executive Customer Relations Comcast | West Division Office: 1-888-966-7794 Ext. 3045010 M-F: 8:00am – 5pm (PST) He called me once and left me the most ridiculous message on Thursday. He won't return my calls and he won't return any of my emails. Comcast is a total turd and I recommend using any other company that offers cable of satellite service. I will come back here and post with what these *** do to resolve my complaint. I just wanted my 99.00 dollars back that they stole from me and 3 people have not helped me and I do not expect anything either. Now i'm just trying to find a reputable company to deal with.
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Review
#626787 Review #626787 is a subjective opinion of poster.
Cons
  • Customer is always wrong
Reason of review
Poor customer service
Loss
$99
Preferred solution
Full refund

Comcast in Sonoma, California - Quoted $114 per month for a two year contract

First bill came in at $114 for March 2015.This months bill came in at $182.93.Talked to billing clerk and her supervisor and was told that $114 was incorrect and $182.93 is correct. I said I agreed to go with a two year contract at $114 per month.The original representative said "we will send out a representative to install a new box which will give you better reception" .we got a new box and a new remote and were set for the next two years.This is an outrage,Immoral ,and crooked.(Bundled service-phone,TV,internet)I will consult with my lawyer and find out who regulates this company and if they can operate in this manor.
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Review
#626367 Review #626367 is a subjective opinion of poster.
Reason of review
your representative lied to get a two year contract

Comcast in Denver, Colorado - Thieves

1.0
Details
Comcast wants to get my modem, which I purchased and have a receipt! Spoke to customer service, escalation supervisor etc. and was promised that I don't have to worry about it, for it is TRULY my own equipment also was issued confirmation numbers; to find out that they are LIARS and THIEVES! for I received a bill stating un-returned equipment; spoke to a manager finally after 3 hours! The manager was incompetent and did not care, he was a thief in the day for forcing me to give my own modem! Should I submit to bullying from this greedy company and not fight for what is right?
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1 comment
Review
#626227 Review #626227 is a subjective opinion of poster.
Cons
  • I do not like comcast
Reason of review
Comcast wants me to give my own modem! I have a receipt!
Preferred solution
Let the company propose a solution

Comcast- Total Incompetant Morans- Ready to Swich to Verizon

1.1
Details
OMG where do I begin? As a loyal Comcast Customer for over 10 years, I am OUTRAGED at the TOTAL IDIOTS who work there! I swear, I dont think they have one single person that works there that knows what the *** they are doing! The aggravation, stress and money they have cost us in the last 2 months has been ridiculous! After calling in about the SAME issues over 25 times in the last 2 months, they still have not resolved anything on our account. Every time I call in and ask to talk to a supervisor in collections, they say they will transfer my call to collections but they ALWAYS send me to a different department. Today, I was transferred around TEN times before they FINALLY transferred me to the right department. Every time they transfer you to the wrong department, before they will trasfer you again to ANOTHER WRONG department, they make you verify your name, address, Social Security number, blah, blah, blah. Seriously? I just provided it about ten times and I have to do it again?? So, here's WHY I have had to call them repeatedly. Warning, this is a LONG story! I JUST moved into my house 2 months ago, on Feb. 4th. The first to weeks I lived here, I didnt even have Comcast. I decided to try Verizon FIOS because it was WAY cheaper and they were offering a $250 gift card. Well, we cancelled within our two week trial period and went back to Comcast because we did not understand the Verizon cable boxes because they were newer technology than we had with Comcast boxes, so we figured we would go back to Comcast because they were easier to understand the On Demand stuff. They also take a few days to put a show On Demand after it airs, but Comcast has it on by the next morning. (However we didnt realize that we could use our DVR to record it when it airs, even if we werent home.) So, we switch back to Comcast on Feb 17th. Well they gave us newer boxes than we had at our old address and they were similar to the Verizon boxes. So we take 2 of our 3 boxes in to exchange them for older boxes we could understand. Then, only one of the boxes worked, so we had to wait days for a rep to come out to figure out why, which we should have been credited for the time we couldnt watch TV in the living room. No such luck. So the guy says the box doesnt work because they gave us the wrong DVR box for this area and he gave us a new box. So that was the first mistake someone made. But, when we returned the boxes, they were so ***, they opened another account for us, so we were being billed like $700 per month for 2 months. In the last two months, they have shut us off 3 times, all with NO WARNING! We could not understand why they shut us off the first time, just a few days after our service was installed. So when we call to find out WHY, they say its because we owe over $300 for our last address, which we disputed, but they didnt care. They insisted we had to pay it to get service back on. So I went out in the worst snow storm we have had this year to go buy a prepaid debit card to pay it ASAP over the phone. So I pay it, but they didnt restore service for a few days because they kept saying we have to talk to some guy named Joe in collections to release the block. We couldnt reach him for days. He didnt return our calls. So again, we should have been credited on our bill for all of the time we were unable to use our services. Nope. They shut us off again saying we now owe over $700. I call them and tell them that is crazy because we only lived here for a little less than a month. They said we had 2 accounts. So we told them we didnt. They NEVER fixed the problem and we keep getting billed for 2 accounts, about two weeks apart. We paid them hundreds last month, because we had no choice. Nobody would fix the problem after calling Comcast about 20 times with the same problem. So then I get a phone call waking me up one day from a woman at Comcast saying she FINALLY fixed all of my problems, deleted the other account, adjusted my bill and said she changed my package to $159 a month. So I was relieved. Well that was all a CROCK of SH*IT! She didnt fix anything! The problem still happened. Then we got a notice saying $314 was due NOW. So I pay $300 of it on April 3rd right off my Social Security debit card. Then we get a shut off notice claiming $700 was due. We told them the bill said $314 due now and we paid $300. They told me they couldnt FIND any record of my payment. I verified with Direct Express that they got their money. They said Comcast claimed it on the 7th. I told Comcast that and they still couldnt find it and told me I had to contact Direct Express for a written verification of the payment. Which I did. It was going to take up to ten business days for the letter to come. In the meantime, our service would be shut off. Now they shut us off AGAIN yesterday, we call them again to tell that $300 payment was made and they need to find it. So they say, oh, we got that $300 on the 14th. We shut you off for $176 that was due April 4th. I was like, REALLY? We our 2 weeks past due and you shut us off with no warning? They tell me no you are $700 past due and more than 2 weeks late. OMG!!! This *** AGAIN! So then my wife calls later in the day and they tell her they will turn service on in 10 mins if I give a debit card number on the phone and they will bill it for $111 in one week. What is $111 for? When we call and the automated system says you owe $176, but when you talk to someone they still say we owe $700. So I reluctantly give the debit card number today. Service was supposed to be on in ten mins. Well the internet is back on, but now the cable boxes dont work. So we had to call back again, be transferred to the wrong dept a bunch more times before they say they have to send out a technician tomorrow. So here we sit AGAIN with no cable, which we should be credited for, but they wont do that. For all of the inconvenience, screw ups, tons of money we have paid, and all of the times we sat here with no service, THEY OWE US more than $111 in credit as far as I am concerned. So now I KNOW if I pay this $111 on the 29th, they will shut it off again in a couple days and say its for the $176. Then they will say we owe $700. I KEEP asking them to explain to me HOW we owe $700 when we have only lived here for 2 months. They just keep saying they dont know, its not their department. We should NOT owe $700 for 2 months of service to begin with, but we have already PAID more than that since we live here and they STILL say we owe hundreds more. Now they say they didnt credit the $300 we paid when they FINALLY found it, so now they say we like $376 ASAP and the new bill isnt even out yet!!! They seriously OWE ME money and a HUGE apology! I am pulling my hair out! I am ready to go BLOW UP Comcast, thats how mad I am!! I have NEVER in my life dealt with such incompetance! They can shove their $111 right up their *** because I am NOT paying it! Verizon came to our door the other day and offered us a great price to come back to them. I said I would think about it. Well, I called and left the rep a voice mail telling him I am ready to switch back to Verizon! I will just have to learn to use the new technology to use their boxes. That has to be less complicated than dealing with all of this Comcast BULLSH*IT! I am filing a complaint with the BPU and requesting a FORMAL Hearning. I am going to BLAST bad reviews of Comcast ALL over the internet, believe me! One last thing I need to bit*ch about Comcast, then I think I am done rambling: My package is supposed to be $159.99 monthly. What they FAILED to tell me is that that price DOES not include the equiptment that our last bill now says is an EXTRA $75 a month! They MADE me get the Triple Play, even though I CLEARLY said I didnt want phone service since we dont use landlines. They told me that my bill would be MORE with a Double Play than a Triple Play! What kind of sh*it is that? That is so ***! I also CLEARLY, many times said I DO NOT want an expensive HD Package. I dont care about HD and cant tell the difference anyway. Yet, thats what we have. They keep telling me, you have to pay for it so you might as well use it. What?? Why do you HAVE to be forced anything? I told them when I signed up, I wanted the cheapest package they had. Thats NOT what I got. They sure know how to RIP YOU OFF! Talk about the extortion of customers money! For someone who lives on Social Security, I DONT appreciate being ripped off! I cant afford it! When you look on their website to see package prices, it wont let you view them unless you sign in. Tried to do that. Tried to set up an account. It told me I already had a user name and it gave it to me, but nobody ever gave me a user name or password. So now I dont know the password, clicked on forgot password and it said I have to talk to them in person to get it. Screw that, calling them is a NIGHTMARE! If you live in South Jersey, Camden County area, call this Verizon Rep, named Craig. He will give you an amazing deal. 267-974-4369 Do yourself a favor, SCREW COMCAST, Get VERIZON! Comcast, you lost a loyal ten plus years customer, nice job! If I have anything to say about it, you will lose A LOT more when I am done with you!
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1 comment
Review
#625844 Review #625844 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$2000
Preferred solution
I want it resolved CORRECTLY ASAP, I want credit for ALL of my aggravation, inconveniece, time without service, I want my service to be stopped being shut off every other week, I want the $111 payment due on the 29th cancelled or I am going with Verizon.

Comcast - Staff Review from Cantonment, Florida

I work for Alorica in Pensacola Fl. They have a contract with comcast. On numerous occasions 8 of the agents working in the We're On It Department posted videos and pictures to their social media accounts. These pictures and videos were taken on the floor with customer accounts open on the computers. All 8 of these people still work as WOI and/or ECR agents. COMCAST CUSTOMERS NEED TO BE A LITTLE MORE WORRIED ABOUT HOW THEIR PERSONAL AND FINANCIAL INFORMATION IS BEING SHARED VIA AGENTS OF ALORICA/COMCAST
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Review
#625718 Review #625718 is a subjective opinion of poster.
Reason of review
Poor customer service

Positive Experience Review

5.0
Details
I love them .i have been a customer for 11 years and have hsd nothing but great service. The customer service department is very knowledgeable. And even call back to be sure its working
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Review
#625481 Review #625481 is a subjective opinion of poster.
Reason of review
Good customer service

Comcast - Billing Department Review from Aurora, Colorado

1.0
Details
Comcast, Xfinity SUCKS!!!!!! I would not recommend this company to anyone! I was promised my bill would be 126 a month and I've never received a bill for under 200. They LIE about it all. Payed my bill on the 6th and went to rent a movie today it wouldn't let me I called in to the rude disrespectful people they call customer service reps. And they had made an error on my account and wanted me to pay an advancement for the following month I wouldn't so I was told that they wouldn't fix the error until I made an advance payment.. Who does that *** ***! So my on demand services won't work but my bill will still be 200 dollars! This company needs to be burnt down they are screwing so many people and getting away with it! Piece of *** JERKS!!!!
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Review
#625368 Review #625368 is a subjective opinion of poster.
Reason of review
Problems with payment