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Disconnect fees for comcast business

Called comcast to disconnect service and transfer phone number to my home, I was closing down business. It took 4 phone calls over almost 2 weeks to get it done. They I get a phone call telling me I had to pay for 2 months of service after my shutoff day including equipment fees although I had turned them in, and I was required to sign a disconnect order to cancel my service even though I was out of contract. Business service is already over 2x the price of home service. I'm now paying $20 a month for the 2nd phone line and $62 a month for the line I nol onger have, not to mention the $90 a month for the lowest tier web service. They suck and don't give a *** about customers. I'll never be back
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Review
#636860 Review #636860 is a subjective opinion of poster.
Reason of review
Problems with payment

Comcast in Lebanon, Oregon - Changing prices, bad customer service

I continued the comcast service at my business when I took over the shop. I specifically asked what the cost of my package would be and set up a package that was at the price I wanted. I made sure and asked repeatedly if the price would change and was assured it would not. Since then my bill has changed several times. I am told that this is common that my price didn't actually change but they add on service charges, billing fees etc... The times I have tried to speak with customer service I frequently wait for an extended period of time, get transferred multiple times and usually end up not being helped at the end of the conversation. I can't wait to be done with my contract with them. Never do business with comcast!
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Review
#636791 Review #636791 is a subjective opinion of poster.
Reason of review
Pricing issue
Loss
$300

Comcast - Review in Television/ Radio category from Towson, Maryland

1.0
Details
Called two times and they hung up on me. I never did anything to provoke them. Comcast the worst service provider and has terrible customer service. I only hope I live long enough to not have them as my service provider.
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1 comment
Anonymous
#985445

You actually talked to a (supposedly) human being!? Every time I try to contact Comcast---this time about both the invoice AND equipment failure ---I get the automated run-around and dropped connection after punching in the phone number and zip code repeatedly while stuck in an endless loop taking me back to the main menu...

until I get cut off... again.

Review
#636701 Review #636701 is a subjective opinion of poster.
Reason of review
Poor customer service

Comcast - Internet Service Review from South Patrick Shores, Florida

By far Comcast Internet customer support is the worst. I called 2 days in a row after signing up to find oh how I'm supposed to handle passwords that I was never given. The first time I was blown off, told the Internet was down. The next day I was told there wasn't anyone that could help me. The 3rd day the tech person got the wireless internet working but without a password my printer and Apple TV and IPhone won't accept WIFI. Even though the service is 1/2 the cost of Century Link, I am switching. To heck with the worst customer service of any company out there!
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Review
#636662 Review #636662 is a subjective opinion of poster.
Reason of review
Poor customer service

Comcast in Atlanta, Georgia - CAble out since WEd.,05/13/2015,Told no tech could be there until 05/18/2015.

Called on Wed. 05/13/2015 told them cable & High speed internet out. Scheduled appt. for 05/18/2015. Called 2nd time to see if could moved it up since I could not believe in a city as large as Atlanta metro there were no tech to do it any faster. They said they would put a note saying if there was a cancellation they might be able to move the appt. up. Called 05/14/2015 when found out the cable next door has been cut the day before by the Gardners. Since it is a condo complex called to see if that would have an effect on our cable since we are the unit before that one and the cable crosses our sidewalk. Got same run around. It time to dump Comcast.
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Review
#636612 Review #636612 is a subjective opinion of poster.
Reason of review
Poor customer service

Comcast in Chicago, Illinois - SECURITY SYSTEM PURCHASE BUT HAS NEVER WORKED

I purchased a comcast security system their "xfinity security" . It it was to be installed in my second home in Chicago as I live in Houston. I have been called by Comcast on several occasions for them come out for them to service the system. I asked that I discontinue the service because I could not continue to travel back and forth from Houston to Chicago to have the system service. As part of these conversation, I learn that system had never been activated. A customer service representative informed me that Comcast would be reimbursing me for the initial set-up and for the months of service that I paid for. The next time I called they had no record of the conversation. They continue to inform me that a supervisor would called me back and that never happen. They continue to charge my credit card. I will seek that all of my charge be reversed. Comcast is among the worst customer service that I know.
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Review
#634964 Review #634964 is a subjective opinion of poster.
Cons
  • Online representives
  • Inability to resolve problem
  • Online representives follow throgh
Reason of review
service never delivered
Loss
$1400
Preferred solution
Full refund
Tags
  • Service Not Install Properly
  • Service Telephone Calls

Comcast in Sacramento, California - Misinformed over and over again!

2.3
Details
So I ran into financial hardship but told Comcast I would still pay, I asked for the "minimum" need to restore my service. The rep I chatted with said $50 something. I said are you sure? She said yes. I paid, she restored it. The next day, services was interrupted again. I called this time, the rep said I was misinformed and now I owe another $100 before they can restore services. At this time I'm pissed, and told them their customer service is ridiculous! Next month, one day past my due date I asked if I can make a payment of the minimum for $170 in a week, the rep said yes and makes the arrangements and ensures me my services won't be interrupted. Later that day, my internet is shut off but keep in mind my phone and cable is still on so I called and the rep transfer me to a collection rep who then says the rep I chatted with earlier didn't give me correct information. That they cannot restore my internet until I arrange to pay $340 in a week. I said obviously I didn't have the funds for $170 so that's why I called for an arrangement, she then says she cannot do anything for me. At this point I'm furious and tells her it's NOT my fault the rep gave me incorrect info. We already agreed! I requested a manager, whom she claimed is out until the next day and will have to call me back. I said there has to be more than 1 manager! She again cuts me off and says she cannot help me so I hang up. Called back and asked for a manager and was transfer to the escalation team, who reviews all the notes and says they will honor the original arrangement and keep my services on. I understand they're just trying to collect their money but all the BS I've had to deal with over the last 10 years with Comcast overbilling, overcharging, interrupting services, adding services I don't need, and false info is really starting to get me to look at other companies. I keep giving them the benefit of the doubt that maybe, just maybe they will improve!
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Review
#634899 Review #634899 is a subjective opinion of poster.
Cons
  • 1 star is too generous
  • Rudeness
  • Overcharged
Reason of review
Poor customer service
Preferred solution
Nothing - Just improve!

Comcast - Installation Review from Pittsburgh, Pennsylvania

1.0
Details
Worst customer service! I called to set up service with Comcast 2 weeks ago. Their first available installation date was Monday, which I took. Service person never showed. When I called about it, they said the whole account was built/entered 2 days ago & they have me down for installation on Tuesday. I asked them why they would "enter my account" 2 days ago when I spoke with them 2 weeks ago for setup. They did not have an answer except just repeating same thing over, that it was just entered. I then asked why they would change my service day without notifying me. They didn't have an answer. I took a day off work for nothing. A supervisor was supposed to call me yesterday, but I have yet to receive that call. This company has the worst customer service I've ever encountered!!
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Review
#634764 Review #634764 is a subjective opinion of poster.
Reason of review
Poor customer service

Comcast - Wifi Review from Oakland, California

Comcast - Wifi Review from Oakland, California
Why is it every where I go my iPad loose power in a matter of minutes. 100 per cent power in just 10 minutes it is down to 60 per cent power and find my button that said find my iPad is on when it is in my hand?? I know where my iPad and iPhone is at!! Why is this happening to me every day of the week!!!
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1 comment
Anonymous
#985126

What I am wondering is why this is posted in a board concerning Comcast. You have an issue with the device itself, not your internet service.

I'd suggest calling Apple. NO internet tech is going to be able to help with your iPad battery discharging.

Review
#634697 Review #634697 is a subjective opinion of poster.

Comcast - Very poor service, Bill and hassle

For a long time now I've had extremely basic internet. Wasn't until recently the net got very slow (.90mbps at most). Been paying $51 for this ***. It had gone on for about a week an a half before calling them to discontinue the service. The loyalty department changed our minds by offering a one month refund and lowering our bill as well as upgrading our server to 12mbps for $35. He also said we were give the wrong modem and were going to be sent a new one. Sounded pretty good. We got the ID number and name of the guy that helped us out. Hook up the new modem and right away it's not working. Modem keeps turning off and won't activate. I call and they said it was activated and sent me to tech support for more help. The tech guy asked for info then hung up on me! I waited and he never called back like they are suppose to. So I call back the lady apologized and sent me back to tech suppose. Takes forever but the lady on tech support tells me it can't be activated for some reason and she was trying to fix it. Then kept putting me on hold. Then I get the internet to pull up and she asks me "Can you bring up your internet now and see if it connected?" I said " Yes it is connected" Then she puts me on hold again comes back and says, "Your internet can't connect because the modem they sent you won't work with anything under 25mbps and you have to upgrade to use it." I tried to tell her that it was working and she wouldn't listen. I also couldn't understand what she was saying because of her heavy accent and I had to ask her to repeat something 3 times and she yelled at me. Then she kept trying to get me to upgrade my service for a lot more. Well, I told her no and she told me i'd get a call back when they fixed the issue and we ended the call. Then I noticed my net running very slow so I checked the speed and I was stilling get 1mb or less! I called back the next day (since they never called back) Some guy answered I told him what the loyalty department had told us about getting 12mbps. He then told me that should be taken care of and he sent me to loyalty to chat with someone. I recapped AGAIN to this lady in loyalty and she told me they don't even offer 12mbps and that we have 6mbps package! I told her this guy had said there was and I had his name and ID and she didn't care at all! She kept telling me to upgrade to a higher package for more money! These people don't care about their customers at all. All they want is to squeeze as much money as they can from you. I still never got it resolved and my net is horrible, most pages won't even load! I WILL be getting rid of Comcast and switching to some other service. Had other problems with them in the past too and this is the last straw!
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Review
#634482 Review #634482 is a subjective opinion of poster.
Reason of review
Poor customer service