Merlinda C
map-marker Portland, Oregon

Send a signal to my box in the bedroom

I moved to 709 Nebraska St Eugene or. 97402
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Preferred solution: Deliver product or service ordered

Anonymous

Technical support and customer service

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I have been dealing with my land line not working for several months. On Sept. 23rd, a technician came out to try to solve the problem. After two days of him coming I was told it is a maintenance issue. After checking on the status it said it is pending. After the second day, I checked the outside wiring which he replaced. The wires were a mess!! I attempted to connect with someone to resolve this issue. After One hour and 40 minutes with someone via the website, the conversation just stopped. I then called Comcast phone number. After dealing with customer service for another 45 minutes, I was told that someone would be calling me about my issue within 24-48 hours. It has been over six days and no one from Comcast has reached out.
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Pros:
  • Good speed when it works

Preferred solution: Let the company propose a solution

Billee Cfk

No customer service

Horrible customer service they wanna use a computer and not live people.
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Loss:
$200

Preferred solution: Full refund

User's recommendation: Do not use Comcast

Joan C Mhj
map-marker Williston, North Dakota

Service hook up

I would like cable service at a new address I just bought
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Preferred solution: Need hook up

Jim B Lwk
map-marker Pompano Beach, Florida

Down wire

Down line. Which is a safety hazard. There is no way to report this. They obviously do not care
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Preferred solution: Fix down line

User's recommendation: Forget comcast

Tarsher M
map-marker Tupelo, Mississippi

Internet activation

Can't activate the modem to connect to internet service
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Pros:
  • Its good when it works
Cons:
  • How they change the prices

Preferred solution: Price reduction

Luis G Qxh
map-marker Milpitas, California

My internet won't work

Bad company internet no work for my kid homework
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Loss:
$100

Preferred solution: Price reduction

User's recommendation: We have a lot problem it’s bad reception

Catina H Qmb

I have purchased something for $800 that I cannot use I’m very upset and no one is helping me

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I purchased a cell phone I cannot get anybody to help me activate it and your reps keep hanging up on me I can send you the proof via email
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Loss:
$800
Cons:
  • Online representives

Preferred solution: Let the company propose a solution

Melinda W Mgb

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Exeter, New Hampshire

ComCast Promised Credit for Regional Sports Fee during Pandemic

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Per Comcastcares, Twitter, stated: "Due to the hiatus in sports broadcasting, Xfinity expects to receive refunds from regional sports networks. We intend to offer 100% of what we receive to our customers as a courtesy adjustment". When is this going to happen? No LIVE Agents - only chat service outside of U.S. and they have no clue! Unfortunately they are a Monopoly in our town. Living/Owning a condominium, No Satellites allowed.
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User's recommendation: STAY AWAY!

Anonymous
map-marker Miami, Florida

Cable tv still not working properly

Cable tv still freezing up on my TV. Picture freezes. Has to be connection
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Anonymous
map-marker Derry, New Hampshire

Pixels and voice issues

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Called and was bounced around unable to get a live person to explain issue. They bill me like clockwork and hit my credit card but do not seem to care about the service they provide. Will try later and if same issue, will cancel.
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Lynn S Iuh

COMPLAINT

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About 1 month ago the reception on my tv in my bedroom stopped working. I called the 800 # numerous times - couldn't get past the "robot" operator..can't even say how many times my system was re-booted,with same result Not Working..,Really? One very nice person said I needed a new tv adapter and ever since I have been trying to get one.,I went, after numerous more calls and system reboots, to Xfinity assistant on 9/14. or 9/15 and the gentleman said he would send it,,in fact had me hold on until he verified it had been sent..don't know how It's coming or when. WHERE is It? My name is Lynn Southworth My acct # is 8535 1* 168 *725588. Need help
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Loss:
$7
Pros:
  • Programming
Cons:
  • Way to difficult to reach
  • Anything to do with dealing with comcast
  • Way to difficult to be connected to services you need help with

Preferred solution: Deliver product or service ordered

User's recommendation: Hope you don't need anything

Jacqueline T Loi

Our box is displaying, " There is no software to execute" on the tv.

Someone needs to troubleshoot the box. It is saying no software to execute.
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Anonymous
map-marker South Yarmouth, Massachusetts

Add person to account

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Awful to deal with.. can not get thru to customer service and Im switching both houses away from Comcast
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Anonymous
map-marker White House, Tennessee

Tv will not connect to internet

When will you come out and connect the buried line
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