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Comcast in Loxahatchee, Florida - Repeated Issues

2.0
Details
Today, I was told that when I removed double play, the representative downgraded my internet to follow the price point. They did this without informing me of the change. From the call, I was told that 25 mb is fast enough for what I was doing. Thank you for telling me what I should be ok with. Thank you for being a pain in the butt since day one. Thank you for making me understand that you do not care that I spent the first 4 months of internet with a 2MB speed that was verified by YOUR people. Thank you for educating me on the fact that it is ok to send me 17 minutes away from my house repeatedly to get a new modem. Thank you for making me wait on you while you repeatedly visited me to try to fix my internet and cable. Thanks for telling me that I did not complain enough to show that this was a “real” problem and should be compensated for. I understand that your cable is faster, but to me it has not been. Any vendor would be the same speed in which you have subjected me to. It has been eye opening to know you do not want me a customer and you do not care how unhappy I am. I will be changing my internet server and finally adding cable back. For I did not care about the money, but paying for a service and positive customer service that I was not getting. I do not enjoy change, but when forced - I will rise to the occasion. Good Bye Comcast. Sasha Swan
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1 comment
MidnightDistortions
#993744

You don't have to get a new modem, they are trying to sell you something you don't really need. Weird how they lowered your bandwidth to 25MB but well that's Comcast for you..

doing ridiculous things.

It's ridiculous that they try to force you to get a new modem, well what to do with the old one that still works fine? But yeah i never got a new modem my old one works fine but Comcast is lousy listeners.

Review
#637390 Review #637390 is a subjective opinion of poster.
Pros
  • When it worked
Cons
  • That it did not work alot
Reason of review
Poor customer service
Loss
$610
Preferred solution
Let the company propose a solution

Live Well Network Review

Cancelled LWN from my service and didn't inform me or compensate with a price adjustment... Not happy with service
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Review
#637346 Review #637346 is a subjective opinion of poster.
Reason of review
Poor customer service

Disconnect fees for comcast business

Called comcast to disconnect service and transfer phone number to my home, I was closing down business. It took 4 phone calls over almost 2 weeks to get it done. They I get a phone call telling me I had to pay for 2 months of service after my shutoff day including equipment fees although I had turned them in, and I was required to sign a disconnect order to cancel my service even though I was out of contract. Business service is already over 2x the price of home service. I'm now paying $20 a month for the 2nd phone line and $62 a month for the line I nol onger have, not to mention the $90 a month for the lowest tier web service. They suck and don't give a *** about customers. I'll never be back
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Review
#636860 Review #636860 is a subjective opinion of poster.
Reason of review
Problems with payment

Comcast in Lebanon, Oregon - Changing prices, bad customer service

I continued the comcast service at my business when I took over the shop. I specifically asked what the cost of my package would be and set up a package that was at the price I wanted. I made sure and asked repeatedly if the price would change and was assured it would not. Since then my bill has changed several times. I am told that this is common that my price didn't actually change but they add on service charges, billing fees etc... The times I have tried to speak with customer service I frequently wait for an extended period of time, get transferred multiple times and usually end up not being helped at the end of the conversation. I can't wait to be done with my contract with them. Never do business with comcast!
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Review
#636791 Review #636791 is a subjective opinion of poster.
Reason of review
Pricing issue
Loss
$300

Comcast - Review in Television/ Radio category from Towson, Maryland

1.0
Details
Called two times and they hung up on me. I never did anything to provoke them. Comcast the worst service provider and has terrible customer service. I only hope I live long enough to not have them as my service provider.
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1 comment
Anonymous
#985445

You actually talked to a (supposedly) human being!? Every time I try to contact Comcast---this time about both the invoice AND equipment failure ---I get the automated run-around and dropped connection after punching in the phone number and zip code repeatedly while stuck in an endless loop taking me back to the main menu...

until I get cut off... again.

Review
#636701 Review #636701 is a subjective opinion of poster.
Reason of review
Poor customer service

Comcast - Internet Service Review from South Patrick Shores, Florida

By far Comcast Internet customer support is the worst. I called 2 days in a row after signing up to find oh how I'm supposed to handle passwords that I was never given. The first time I was blown off, told the Internet was down. The next day I was told there wasn't anyone that could help me. The 3rd day the tech person got the wireless internet working but without a password my printer and Apple TV and IPhone won't accept WIFI. Even though the service is 1/2 the cost of Century Link, I am switching. To heck with the worst customer service of any company out there!
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Review
#636662 Review #636662 is a subjective opinion of poster.
Reason of review
Poor customer service

Comcast in Atlanta, Georgia - CAble out since WEd.,05/13/2015,Told no tech could be there until 05/18/2015.

Called on Wed. 05/13/2015 told them cable & High speed internet out. Scheduled appt. for 05/18/2015. Called 2nd time to see if could moved it up since I could not believe in a city as large as Atlanta metro there were no tech to do it any faster. They said they would put a note saying if there was a cancellation they might be able to move the appt. up. Called 05/14/2015 when found out the cable next door has been cut the day before by the Gardners. Since it is a condo complex called to see if that would have an effect on our cable since we are the unit before that one and the cable crosses our sidewalk. Got same run around. It time to dump Comcast.
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Review
#636612 Review #636612 is a subjective opinion of poster.
Reason of review
Poor customer service

Comcast in Chicago, Illinois - SECURITY SYSTEM PURCHASE BUT HAS NEVER WORKED

I purchased a comcast security system their "xfinity security" . It it was to be installed in my second home in Chicago as I live in Houston. I have been called by Comcast on several occasions for them come out for them to service the system. I asked that I discontinue the service because I could not continue to travel back and forth from Houston to Chicago to have the system service. As part of these conversation, I learn that system had never been activated. A customer service representative informed me that Comcast would be reimbursing me for the initial set-up and for the months of service that I paid for. The next time I called they had no record of the conversation. They continue to inform me that a supervisor would called me back and that never happen. They continue to charge my credit card. I will seek that all of my charge be reversed. Comcast is among the worst customer service that I know.
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Review
#634964 Review #634964 is a subjective opinion of poster.
Cons
  • Online representives
  • Inability to resolve problem
  • Online representives follow throgh
Reason of review
service never delivered
Loss
$1400
Preferred solution
Full refund
Tags
  • Service Not Install Properly
  • Service Telephone Calls

Comcast in Sacramento, California - Misinformed over and over again!

2.3
Details
So I ran into financial hardship but told Comcast I would still pay, I asked for the "minimum" need to restore my service. The rep I chatted with said $50 something. I said are you sure? She said yes. I paid, she restored it. The next day, services was interrupted again. I called this time, the rep said I was misinformed and now I owe another $100 before they can restore services. At this time I'm pissed, and told them their customer service is ridiculous! Next month, one day past my due date I asked if I can make a payment of the minimum for $170 in a week, the rep said yes and makes the arrangements and ensures me my services won't be interrupted. Later that day, my internet is shut off but keep in mind my phone and cable is still on so I called and the rep transfer me to a collection rep who then says the rep I chatted with earlier didn't give me correct information. That they cannot restore my internet until I arrange to pay $340 in a week. I said obviously I didn't have the funds for $170 so that's why I called for an arrangement, she then says she cannot do anything for me. At this point I'm furious and tells her it's NOT my fault the rep gave me incorrect info. We already agreed! I requested a manager, whom she claimed is out until the next day and will have to call me back. I said there has to be more than 1 manager! She again cuts me off and says she cannot help me so I hang up. Called back and asked for a manager and was transfer to the escalation team, who reviews all the notes and says they will honor the original arrangement and keep my services on. I understand they're just trying to collect their money but all the BS I've had to deal with over the last 10 years with Comcast overbilling, overcharging, interrupting services, adding services I don't need, and false info is really starting to get me to look at other companies. I keep giving them the benefit of the doubt that maybe, just maybe they will improve!
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Review
#634899 Review #634899 is a subjective opinion of poster.
Cons
  • 1 star is too generous
  • Rudeness
  • Overcharged
Reason of review
Poor customer service
Preferred solution
Nothing - Just improve!

Comcast - Installation Review from Pittsburgh, Pennsylvania

1.0
Details
Worst customer service! I called to set up service with Comcast 2 weeks ago. Their first available installation date was Monday, which I took. Service person never showed. When I called about it, they said the whole account was built/entered 2 days ago & they have me down for installation on Tuesday. I asked them why they would "enter my account" 2 days ago when I spoke with them 2 weeks ago for setup. They did not have an answer except just repeating same thing over, that it was just entered. I then asked why they would change my service day without notifying me. They didn't have an answer. I took a day off work for nothing. A supervisor was supposed to call me yesterday, but I have yet to receive that call. This company has the worst customer service I've ever encountered!!
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Review
#634764 Review #634764 is a subjective opinion of poster.
Reason of review
Poor customer service