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Comcast Technical Support Review

1.0
Details
First of all there customer service sucks,,today I called about 6 times,was on hold for ever,then I kept getting disconnected,from their agent cause they were having system issues. I will never recommend any one get service here. They suck
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Review
#642956 Review #642956 is a subjective opinion of poster.
Reason of review
Poor customer service

Horrible Customer Service - Comcast Business Nightmare - You Can Never Escape

1.0
Details
I started with Comcast Business after having terribly unreliable DSL. The sales rep sold me on solid connectivity and dedicated customer service that is supposed to be light years beyond what they offer in residential service. The internet was blazing fast. It never went down. As for the customer service, that's where it all went wrong. A year after the install, I sold my property and moved my home and business from Colorado to New Mexico. I had a site survey done on the new location to see if I could keep my comcast business, but it could not be serviced by Comcast. So I called to schedule the disconnect. I was told I could be let out of the contract since they could not service the new location. I just needed to submit a utility bill from the new location as proof of the move. I did this via email and received confirmation from the rep that they received it. Two weeks go by - I try to return my modem to the comcast store as instructed and am told I have a 2 hour wait (yes, just to drop off a modem). So I went with the second option of returning it through a UPS store which was much faster. A week later I get a phone call from my realtor. The new owners of the house were told they could not set up their comcast service because my service had not yet been disconnected. So I call comcast business again and get a different rep. They informed me they never received a signed disconnect form from me. I told them I was never sent one. So they check the email and the previous rep had mispelled my email address even though she could have just replied to one I sent her. So a new form was sent and I digitally signed it. I then received a confirmation from them that the disconnect request was received. The rep told me to contact him directly should I have any further problems. Three weeks go by and I get a new monthly charge on my account for comcast business service. So I contact the previous rep that helped me again via email outlining everyone I had spoken with and the dates and times and the latest charges to my account. NO RESPONSE. So now I've disconnected the auto-bill pay on the old account. I'm trying one last time today to get a refund for the most recent deduction for service at location I no longer own in a state I no longer live in, on a contract that I was formally let out of. My last option after this is to dispute the charges with my card company since I have all the documentation and issue this corrupt company a charge back. THIS COMPANY SHOULD BE SHUT DOWN. I went from a believer in their service to a hater in just over 30 days all because of the inability of their customer service team to just disconnect my account. It seems like this is their standard business practice. Save yourself the headache. Never give Comcast business. Switch to internet TV on a streaming device and get your internet through any other internet provider. You'll regret having any comcast service.
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Review
#642224 Review #642224 is a subjective opinion of poster.
Pros
  • Fast internet
Cons
  • Customer service incompetence
  • Fraud
  • Billing practices
Reason of review
Poor customer service
Loss
$250
Preferred solution
Full refund
Tags
  • Comcast Business Review

Comcast - Cable Service Review from Florida Ridge, Florida

1.0
Details
The technician they sent tried to charge us more to hook up the service. We have only had this service two weeks and nothing but trouble. When it goes out you call and are put on hold forever, they told us one week before a tech would be out . What really floors me is that they are able to get away with this, I have contacted the Florida attorney generals office so hopefully someone will stop this!
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Review
#641983 Review #641983 is a subjective opinion of poster.
Reason of review
Pricing issue

Comcast Installation Review

2.0
Details
Customer service is HORRIBLE! I got stood up by comcast. They wanted us to pay to reschedule when it was their fault. They did not care that the installer never showed up or called. We are switching to a different company as I type this. Every person was rude and didn't know why the person never showed up. Never recommending comcast to anyone.
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Review
#641511 Review #641511 is a subjective opinion of poster.
Reason of review
Poor customer service
1.0
Details
I signed up for a 12 month price guarantee for Comcast 50mbps of internet back in January of this year. My billed was $54.89 every month. Today I receive a bill and my internet jumped to $88.00 a month. I call Comcast and they say my promo has expired (even though I am...
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1 comment
Anonymous
#999925

Thanks Comcast for doing absolutely NOTHING for me. Such a worthless company!

Review
#641443 Review #641443 is a subjective opinion of poster.
Cons
  • Poor customer service
  • Their attitude
Reason of review
Bad quality
Loss
$37
Preferred solution
Deliver product or service ordered
Tags
  • customer service person
  • Phillipines

Comcast - Internet Service Review from Irving, Texas

1.1
Details
The company is the worst just trying you steal your money in every way possible fees for everything not only that but we pay over 150 a month for Internet and basic cable like 50 channels and my internet never works I always have to call so they can troubleshoot really oh by the way they charge me a fee a month for the *** non functional equipment they provide outages in my area all the time they tell me my internet will start working in a couple of days really!!! Go to another company save your money and time!!!
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1 comment
tgwats
#991440

Welcome to the wonderful world of Cable TV

Review
#641431 Review #641431 is a subjective opinion of poster.
Reason of review
Bad quality

Comcast Installation Review

5 weeks now, I cant even get an appointment to get internet thru comcast, I have two work orders that explains. My address need up loaded to system. Tgen I can get an install, the comcast box are mounted but lost in cyberspace. What a joke, I have found 3 people who gave up on install due to incompetence.
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Review
#640706 Review #640706 is a subjective opinion of poster.
Reason of review
Poor customer service
See the following text from my interaction with the customer service department for an example of the *** service they provide. user Andrew has entered room analyst Roshan has entered room Roshan: Hello Andrew _, Thank you for contacting Comcast Live Chat Support. My...
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Review
#640502 Review #640502 is a subjective opinion of poster.
Cons
  • Representation
  • Not fixing problem
Reason of review
Poor customer service
Tags
  • Comcast sucks

Comcast in Westminster, Colorado - Connectivity

I have to restart my Docsis 3 modem several times per day because I have no internet access. It works, then it doesn't work. My equipment is not the problem. My cable modem is a fully compatible and functional Surfboard SBG6580. I have called several times to remedy. No help. I pay about $90 per month for 50mb/sec interenet. I think I'm entitled to the service for which I'm paying good money. I need to type 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 more words.
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2 comments
MidnightDistortions
#993741

Also you are getting ripped off... i pay about $70 which i'm probably getting ripped off too.

MidnightDistortions
#993740

It's their terrible internet connectivity. I have a similar issue where they are telling me i need a new modem, except..

my modem works fine. It's Comcasts greed is what the problem is. Trying to get me to buy a new modem from them..

ugh.. can't wait for Google Fiber.

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Review
#640437 Review #640437 is a subjective opinion of poster.
Cons
  • Internet conectivity
Reason of review
Bad quality
Tags
  • Conectivity Issues

Comcast - Staff Review from Ashburn, Virginia

1.0
Details
I had a problen with the representative on comcast last week and now I continue with the problem after a representative of comcast called me today she told me that the amount that I will pay is 64.58 cent for the month that past due and for the next month but I think that your representative say something by phone and when I call to make a payment I have to pay 125 dollars. I want to know what is the game that your representative have it. I will send a compliant to BBB because if your employee just don't do they work correctly twice is a big problem to deal with you representative
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Review
#640004 Review #640004 is a subjective opinion of poster.
Reason of review
Poor customer service