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Comcast - WHO IS RUNNING THIS COMPANY?

Yesterday, after an Xfinity truck was at my neighbors house, I lost service on my TV, my internet and my telephone. I now see that "bundle" is a bad thing to do. I spent two and a half hours with two Indian women who kept saying "no worries" which pissed me off even more. After all that they said that they could not send someone out until Saturday (this was Tuesday). The second woman had no "notes" on my first call and I had to start all over again. I was ready to pull out all Comcast equipment and start over with someone else. There is no way to talk with a human being in the US, or at least they wouldn't tell me how I could do that. So here I am now with no TV, no internet and no telephone for 5 days!!! I don't even know how I can get a credit for days without service. SOOOO FRUSTRATING.
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ID
#689605 Review #689605 is a subjective opinion of poster.
Location
Santa Fe, New Mexico
Pros
  • When it worked
Reason of review
Poor customer service
Loss
$500
Preferred solution
Price reduction

Comcast - Account Review from Iselin, New Jersey

Just a warning to anyone with Comcast service that lives in a multiplex/ multi family house or apartment building. This company WILL use your name and information to go into their system and make changes on other joined accounts they create under one profile. A sales rep will have you sign something stating they can make changes on your account (of course telling you it is to be of assistance to you) and then go in and pick up extra boxes and add services to sell on the side under your info. Do NOT trust their sales people and don't sign anything.
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ID
#689250 Review #689250 is a subjective opinion of poster.
Location
Iselin, New Jersey
Product
Comcast Account
Reason of review
Poor customer service

Comcast - Poorest customer service I've ever seen

1.0
Details
Called Comcast on 7/28/15 to set up new account for cable and internet and as of 8/24/15, we had not received any equipment or installation. An installer stopped by on 8/6/15, dug around the utilities to test signal strength and said a maintenance guy will have to come out to look at it because the signal was weak. I called back on 8/7/15 to get more info and the rep said they'd call back but they never did. Called again on 8/11/15 and the rep said they'd expedite our installation and service and once again never heard back. Called today to cancel and they said we're scheduled for an install on 8/31/15. Told them to forget it. If they can't make good on their promised installation and service dates, I can't imagine what their service would be like in the event of a problem. In addition to be hard to get ahold of, placed on hold for long periods of time and being hung up upon, I wouldn't recommend Comcast to anyone. Totally disappointed and will never be a Comcast customer now.
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ID
#689121 Review #689121 is a subjective opinion of poster.
Location
Sharpsburg, Georgia
Service
Comcast Installation
Cons
  • Poor customer service
  • Management avoids resolving issues
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Comcast - Service Sucks

1.0
Details
Lightning struck my home over the weekend and I had to purchase new televisions and I replaced the equipment (modem and DVR box) from Comcast, only to have the NEW equipment (modem and DVR box) not work....I called in to customer service and was on the phone for about an hour and I was totally unsatisfied! The person was not capable of handling my problem. My cable and internet is still not working and cable is too high to be on hold more than I enjoy my TV and internet. I wish there were come cable companies in my area.
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2 comments
Anonymous
#1032478

It sucks, but it wasn't Comcast's lightening that struck your house. Just be glad they didn't charge you for their equipment. Doesn't seem legit to give Comcast a bad review for a lightening issue.

Anonymous
#1032477

If lightening struck your house, wouldn't there be a possibility that the lines in your home went bad? First initial thought, but I'd check into having a technician come to your home.

Just make sure you have their Service Protection Plan for $4.99 on your account first so you don't get charged $99.99 for them to come out there.

After everything is fixed, just call back into them and take it off. Work their system.

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ID
#688970 Review #688970 is a subjective opinion of poster.
Service
Comcast Internet Service
Cons
  • Poor customer service
Reason of review
Poor customer service

Comcast - Customer Service

I have to agree with those who say when Comcast internet works and cable works, it works. However, should anything go wrong, then Lord help us all! Their customer service people say the exact same thing, it does not appear that they even check anything on your account, as they ask you the details of your account! Then the 2 hour appt window? oh come on! They have never made the 2 hour appt window, and I'm always getting a $20 credit on my account, however, my bill goes up $40 or $10 or $20 for no reason, then I have to call and argue that. WHY OH WHY CAN'T THEY LEAVE THE MONTHLY PRICES ALONE AND GIVE US GOOD, NOT EVEN GREAT, BUT GOOD CUSTOMER SERVICE?
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1 comment
Anonymous
#1024227

I have experienced multiple situations like the one you just stated. Ugh!

ID
#688467 Review #688467 is a subjective opinion of poster.
Location
Sugar Land, Texas
Service
Comcast Internet Service
Pros
  • Representatives are friendly
  • Service
Cons
  • Bad customer service
  • Not dependable with 2 hour window
Reason of review
Pricing issue
Preferred solution
start giving customer service that Comcast's clients are happy with! Be on time during the 2 hour window!!! and not give excuses!

Comcast - For a Large Company I Would Have Expected at Least Reasonable, if Not Superior, Customer Service

I called Comcast the week after stopping into their branch office and getting all the information to hook up new service. I had to push through numerous voice prompts (none of which were relevant as to the reason for my call) before getting a human on the line. Michelle greeted me with an attitude which really threw me as we haven't even begun our conversation yet. After speaking with her for about 10 minutes or so, I realized she couldn't help me and asked to be transferred to a manager. After remaining on hold for about another 20 minutes Raymond came on the line. I asked if he was a manager and he said he was not. Well we discussed my situation and he actually was cordial and tried to help. Without explaining anything to me, he put me on hold and when he came back on the line, he said he had Bob on the line who could help me. Strange but ok. I went through everything with Bob (now my 3rd time) and ultimately got very frustrated that I politely told Bob I would be going to their competition and said good bye. I would think any company would bend over backwards to gain new customers, but that certainly was not my experience! And...they lost my business before they ever got it. A shame for them. Previously I was with Cox Communications for 22 years and they couldn't thank me enough every time I called!! Silly Comcast...
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ID
#688462 Review #688462 is a subjective opinion of poster.
Location
Branford, Connecticut
Reason of review
Poor customer service

Comcast is so very hard to work with!

2.0
Details
Four months ago there was a billing error that has escalated - no thanks to their customer service. They are no help at all! The bill shows an incorrect balance and they expected me to know that it was incorrect! The bill shows $254 past due, and they said I only owe $10. They acknowledge that the bill is complicated and can take several months to correct. Why, oh why! Don't do business with Comcast!!! They insinuated that lack of understanding on my part was the problem and that they don't make mistakes. I pay my bills on time or early.
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ID
#688278 Review #688278 is a subjective opinion of poster.
Location
Browns Mills, New Jersey
Cons
  • Having to call so often to get pricing mistake fixed
  • Deceptive practices
  • Incorrect billing
Reason of review
Pricing issue
Preferred solution
Let the company propose a solution

Comcast Plan Review

1.0
Details
I have had this plan for more than ten years. They are so bad they don't even know what they are doing and have lost everything they had a business for.
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ID
#688132 Review #688132 is a subjective opinion of poster.
Location
Fremont, California
Reason of review
Poor customer service

Comcast - How do such abusive monopolizing cable bastards stlll get re-licensed?...

1.0
Details
Visiting Tallahassee FL when my sister's Comcast DVR stopped working to record new prog. or delete recorded/watched progs., eating up memory. My niece, an attorney who lives at same address, spend Th. eve. making 12 calls to Cust. serv., 11 of which were disconnected, most after she gave a ridiculous amt. of tedious info. Prob. Not resolved Th. so she spent most of her next rare day off on the phone, again, oft. disconnected, or relying that Cust. Serv. Agents who twice said they'd call back "within the hour", but of xourse they never sid. The DVRs installed by Comcast as a free upgrade in Apr. 2015 and which worked for 4+ mos. were now, according to the bar code numbers on their label, "not Comcast equip." My unbelievably frustrated, insistent vut atill civilized niece spent at least 5 hrs on the phone with Customer Service, and absolutely no one had a clue about how to solve their a rew up. They sched.va service call for Sun. aM, and then had the balls to immediately show a bill for $40 for the service call, although the CS supervisor had said the xharge would show, but assured her a full credit would also show...but not yet. Please note that they pay an obscene $284/mo for this ***, for cable, h.s. internet and land line...which we will immediately solve Mon. AM by finding another provider...ANY OTHER PROVIDER BUT THESE BASTARDS, Comcast Customer Service abuse is legendary. How in the name of God, given any state/federal regulation, are they able to get relicensed when they are consistently rated the worst in the industry? CLEARLY, CUSTOMERS HAVE TO REPORT THESE ABUSES TO AND DEMAND BETTER REGULATION FROM OUR STATE AND FEDERAL AGENCIES!
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ID
#687824 Review #687824 is a subjective opinion of poster.
Location
Tallahassee, Florida
Service
Comcast Bundle
Pros
  • Picture quality
Cons
  • Billing dept
  • Hideous price and customer service
  • Online representives follow throgh
Reason of review
Poor customer service
Loss
$1200
Preferred solution
Price reduction

Comcast Appointment Review from Brentwood, Tennessee

1.9
Details
The worse. Please find another carrier. I moved and cancelled tech to come set up new service. I did it myself. I was still charge total of $99 and no one came out. I stay on phone an hour waiting to talk to someone. I suppose my call type low priority. Did online chat. Talked an hour we were conviently cut off. I am pissed. This is the worse company ever. Please don't make a voice to choose them. Promise you will regret. They are only helpful when you are paying
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ID
#687435 Review #687435 is a subjective opinion of poster.
Location
Brentwood, Tennessee
Reason of review
Pricing issue

Comcast - Review from Jonesboro, Georgia

1.3
Details
I am (was) a long term comcast customer, with a full bundle of services. I bought a new home and called a week in advance to schedule the transfer for the day after my closing date (August 21). Comcast told me my appointment was scheduled for September 24!!!! I work from home and need my services, but they did not seem to care. If you are looking for *** service, then comcast is your company!
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ID
#687073 Review #687073 is a subjective opinion of poster.
Location
Jonesboro, Georgia
Service
Comcast Bundle
Reason of review
Poor customer service

Comcast - LIES

2.0
Details
After deciding to give Comcast a second chance, believing that they now had better customer service, I now know I was WRONG. First, even ordering service was a headache. I placed my order online, which went ok. Then I received a 'Welcome to Comcast' email. Less than an hour later I received another email, stating that I needed to call to set up installation and my order was not fully processed. I called and they could not set up an appointment at that time and someone would call me back within 8 hours. No call, so I called them. After 45 minutes or so, I finally got an installation date and was able to access my account online. Second, I was told my package came with DVR but did not received the DVR box. Instead I received two HD boxes. I don't have HD tvs. After spending over two hours chatting with a representative to get a DVR box, I still don't have it because the order did not go through properly and is sitting in there system in limbo (again). Third, I received by first bill and there are two additional installation charges I was never told about or authorized. I was told there was one install fee for the technician to come and install which would be for $39.95. I am also being charged for another install fee of $15 for an additional outlet.
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ID
#686975 Review #686975 is a subjective opinion of poster.
Location
Little Rock, Arkansas
Service
Comcast Bundle
Reason of review
Poor customer serice, order processing issue, pricing issue
Preferred solution
Full refund

Other Product Review

Stop calling me!!!!!!!!!!!!!!leave me alone
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ID
#686903 Review #686903 is a subjective opinion of poster.
Location
Havre, Montana

Comcast Billing Department Review

2.3
Details
Called and ask for discounted services. Was set up for 99.00 dollars a month package and my bill is 184.00 dollars a month. Call customer service and they give me the run around. This is crazy.
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ID
#686559 Review #686559 is a subjective opinion of poster.
Location
Hammond, Indiana
Reason of review
Pricing issue

Comcast Internet Review from Buford, Georgia

2.4
Details
What the *** are we paying for? Approximately 200 dollars for literally .30-12 mbps internet? Okay so may stuff isn't set up correctly. It isn't my fault in the first place. It's their job to do that for you. They didn't start us off with a modem... Only a gateway. We had the router. I had to set everything up to give us what we have no. Maybe 5mbps on a good day when before it was below 1 on average............below 1 mbps on average. Seriously just wanted to say *** comcast...they suck ***...stank ***...like pure jenkem.
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ID
#686539 Review #686539 is a subjective opinion of poster.
Location
Buford, Georgia
Reason of review
Not as described/ advertised