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Comcast Sucks

There is nothing good about Comcast. I have it for my home, and a dedicated business line for my store. Both are ***. Call customer service and good luck, not one person you can reach on the phone has better than a kindergarten education, can't figure out what's wrong, and can barely ready the "responses" they are required to read when you ask a question they can't answer. Ask for supervisor - you're lucky if it's not just another *** *** It's as if Comcast pays more money for greater levels of abject stupidity. If there was real 'cable' competition in any given market Comcast would already be out of business. This legal monopoly could only have been created by people equally as *** as Comcast - Congress. There is no competition, this is a monopoly, plain and simple. Comcast should be forced out of business under RICO laws.
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ID
#693010 Review #693010 is a subjective opinion of poster.
Location
Atlanta, Georgia
Service
Xfinity Bundle
Reason of review
Poor customer service

Comcast - Fraud

1.0
Details
Comcast perpetrated fraud against me by insisting I update my equipment at no extra charge. I did the upgrade of their bundled service plan and now nothing works correctly. My monthly service increased by $60 monthly! I cannot get this resolved. Days of wasted time and money! I'm being charged for equipment they sent that I did not ask for. Their equipment opened up a Hot Spot which allowed so many entries on my computer, I could not reconnect my printer as there was no space. I spent $150 for a fit-it service to clean up the computer and then reconnect the printer. Yet, I still have poor service, like the old dial-up at best. And my computer is still being bombarded because of the Hot Spot!
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1 comment
Kaegan
#1048233

Call Comcast and get a password and pin no. set up.

This way, no one will be able to use your service.

I'm surprised they didn't ask you to do this already. I found out mine was on my account page to set ours up.

ID
#692836 Review #692836 is a subjective opinion of poster.
Location
Union City, California
Service
Comcast Bundle
Cons
  • Scam
  • Spam
Reason of review
Pricing issue
Loss
$800
Preferred solution
Full refund

Boycott Comcast

1.0
Details
I was told by two Comcast representatives that there was no record of an account in my name. As it turned out, Comcast accidentally billed my mother because my phone number was on the account. They reported me to the credit bureaus for an account that didn't exist according to them. The only way to stop them is to cut off their money. Stop subscribing to them. Direct TV is AWESOME by the way and they treat you well. They actually have a great track record for customer service with more channels for less money. Comcast was rated the worst company for customer service.
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1 comment
Anonymous
#1032473

Hey genius, they don't use your phone number to post on your credit. Lol.

It's either one of 2 things: You setup an account for your mom, or your gonna have to press charges against her for using your information to open up an account fraudulently.

Nowadays it seems like more family members are screwing each other over. Sad days.

ID
#692686 Review #692686 is a subjective opinion of poster.
Location
Sugar Land, Texas
Service
Comcast Tv Service
Reason of review
Poor customer service
Loss
$2000
Preferred solution
Full refund

My nightmare with Comcast!

My name is Dorothy Carter. I live at 6639 Liberty Place, Vero Beach 32966. In the middle of June, we were getting ready to move to the above address, so we signed a new contract with Comcast. It took us till the middle of August to get service. We were on our cell phone daily with Comcast. I even went down to the local office, but to no avail. We had several technitions come out, all with various reasons for what was wrong. I talked to your people in Atlanta, Tennessee and other places: everyone was very polite, but couldn't do anything to help. We were told they were very busy and were using outside contractors. We had three scheduled appointments changed, that the local office said they could do nothing about, even though they had made the appointments. Finally we have TV, phone and Internet working. I just thought someone might be interested in the appalling time it took.
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1 comment
Anonymous
#1032474

Sounds like they need more technicians in your area.... Lame. :(

ID
#692684 Review #692684 is a subjective opinion of poster.
Location
Vero Beach, Florida
Service
Comcast Bundle
Cons
  • Techs not showing up
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Comcast - Service disconnected and still charged for it.

1.0
Details
yes i cancelled service with Comcast. NO Surprise. they continued to give me service without me knowing. I had unplugged the cable box and sent it back via UPS. it arrived and they continued to charge for the next month after it arrived. they reimbursed me for the small amount for July 2015. Now they are trying to charge for another month plus fee and for phoning them. I told it was okay they made a mistake but i am not paying for service that i did not use. PERIOD!!! Refuse to take charges off, sent my account to collections. Now this is on my credit report.
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ID
#692150 Review #692150 is a subjective opinion of poster.
Location
Willowbrook, Illinois
Cons
  • Sales reps are unthruthful
  • Lying
Reason of review
Problems with payment
Loss
$174
Preferred solution
Full refund

Comcast - Moving

Moving and trying to transfer account to another is rather hard to do. In order to move one must have complete address to include apartment number which one can not get unless you get to sign for keys at new location. Now back to cable in order to transfer you must have complete address. To call in and transfer account is difficult. Now with that said and done. Transfer account what about the other place you moved from is the service still on??? Not off until this new location is turn on?? What happen to the service at old location??
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ID
#691863 Review #691863 is a subjective opinion of poster.
Location
Los Altos, California
Service
Comcast Service Transfer
Reason of review
Poor customer service

Comcast - Xfinity Review from Greenbank, Washington

1.0
Details
Can not wait till another cable company comes in and gives xfinity a bad name. This cable company is over priced for the type of service one gets... Which is PATHETIC! As of now Xfinity has a monopoly over U.S. customers and would like to have more choices than them. Xfinity has numerous calls from my address concerning bad service plus feed signal! It doesn't matter how big or little a storm is , we have problems with their service and signal. For the $275.00 dollars a month you would think one would have better service. I am just about done with this company and their over priced service!
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ID
#691450 Review #691450 is a subjective opinion of poster.
Location
Greenbank, Washington
Reason of review
Bad quality

Comcast - Review in Television/ Radio category from Mechanicsville, Virginia

1.0
Details
Wrost company ever. Bad customer service. You can even get someone on the phone to help you
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1 comment
Anonymous
#1028432

I pay for 50 mbps, Test my speed and I only get 13 mbps download and 2.6 upload. That's not even close if you added them together.

I call and complain and it will work fine for about 2 to 3 months, then I have to go through this all again. It is a racket, they charge you for fast internet, but you don't get the speed you pay for. So if anyone would like to team up and file a civil suit I would jump on that bandwagon in a second, if I don't file a suit first, been on hold now for 27 minutes and counting. The customer service people will lie straight to your face.

Made the last customer service guy feel pretty *** when he tried to lie to me and blame my computer for the slow speed.

Luckily my brother graduated from Purdue in computer engineering, and network engineering and was able to call him out on his lies, so for the last two months my internet has been working fine, and now back to xfinity slowing my internet again. I am so sick of this company and there ILLEGAL business practices, yes it is ILLEGAL to charge a customer for a service they do not provide and I fully intend on gathering evidence and filing a civil suit against this company.

ID
#691118 Review #691118 is a subjective opinion of poster.
Location
Mechanicsville, Virginia
Reason of review
Poor customer service

Comcast - Most consumer friendly company

4.3
Details
Comcast - Most consumer friendly company
I have triple xFinity because I live in an area that requires Home Security. This includes internet (which is lightening fast!) and TV, smart phone and landline. The only problems I've had is the xFinity site quit keeping records of my phone calls in April 2015 (it's now August) and of course the price, but I knew it would go up after the first year. They are far better than their competitors! I'm including a photo of the hole CENTURY LINK has left in my lawn and not filled & resodded as promised over a week ago. This is NOT done by xFinity! It was dug by Century Link (I repeat lest you misunderstand.) It needed to be done, as the cables are rotting and are, indeed, on my property though we have lived here 26 years and NEVER had Century Link. Very odd! Viva La Comcast!
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ID
#691089 Review #691089 is a subjective opinion of poster.
Location
Salt Lake City, Utah
Pros
  • Internet speed
  • Patience
  • Customer service reps
Reason of review
Good customer service

Comcast Internet Service Review

No internet for months. No show on appointments. Horrible customer service.
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ID
#690779 Review #690779 is a subjective opinion of poster.
Location
Beach Haven, New Jersey
Service
Comcast Internet Service
Reason of review
Damaged or defective

Comcast - Review in Television/ Radio category from Philadelphia, Pennsylvania

1.0
Details
I dont have a clue why they only have one store and guess what you talk to a machine. I need ppl to.talk to and nope cant do.that think about switching!
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1 comment
Anonymous
#1028434

They don't want to answer there customers because they want to *** as long as possible. If no one takes your call then they can't fix a problem, but as long as you keep paying that bill. It's crazy that they are allowed to continue business like this, I plan on making a complaint with the BBB and possibly filing a civil lawsuit for illegal business practices.

ID
#690649 Review #690649 is a subjective opinion of poster.
Location
Philadelphia, Pennsylvania
Reason of review
Poor customer service

Comcast Billing Department Review from Bridgeton, New Jersey

I was told that Comcast is no longer gonna send out service interruption notices in which in the past they did , even gave u a date, so now u mean to tell us customers that we don't deserve a NOTICE! But you'll send us our bill. Any & EVERY COMPANY send out notices whether its ELECTRIC , GAS , etc, & yet STILL SEND A NOTICE & DATE OF SHUTTING OFF YOUR electric or gas, SO why can't Comcast do the same for their comcast customers!!
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1 comment
Anonymous
#1032476

Lmao. First off, I just want to point out that you make yourself look very irresponsible due to complaining about not getting a "Shut Off Notice" and mentioning that you get your bills....

You might consider making sure you DON'T breed. What a genius! You might consider maintaining your finances and setting priorities. Oh, and Comcast is a luxury.

You don't need it to see or cook food.

ID
#690350 Review #690350 is a subjective opinion of poster.
Location
Bridgeton, New Jersey
Reason of review
Bad quality

Comcast Internet Service Review

TV and internet down again in east Cobb after being out last night. Not rainy, windy or branchy.
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ID
#690060 Review #690060 is a subjective opinion of poster.
Location
Snellville, Georgia
Service
Comcast Internet Service
Reason of review
Bad quality

Comcast - Moving

The is just a interesting question to read. What makes one account secured from anyone to including employees to look for information when they want to? Still I can hear in or around this place using my name to obtain services that is not theirs to begin with. Change phone number for a reason other than my own. I will give it out once I am there at my new location phone number that is. Yes I am moving out of area to new location. I am not at this address any more after August 28,2015. Service not here any more
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ID
#689834 Review #689834 is a subjective opinion of poster.
Location
San Francisco, California
Product
Comcast Account
Reason of review
Moving out of area to new location

STAY AWAY FROM COMCAST

1.0
Details
STAY AWAY FROM COMCAST, I made the mistake of ordering xfinity because of the price, well, you get what you pay for, I started having problems on day one, I had 2 tech guys coming to my house, replaced the router and the dvr twice, I tried to close the account and I was offered more channels, I stayed for two months, now I canceled my account and when I did I asked for a balance, and now I got a bill that's more than double, called their so called customer service and according to them there is nothing they can do. Worthless company!!!!
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1 comment
Anonymous
#1025459

I've been with Comcast since moving to the Stillwater, MN area Fall 2013). I feel they charge way more for what their services offer.

Still in all, not a whole lot of problems within an almost 2 year time span. Would like to see their package pricing go down vs.

way up each year.

ID
#689721 Review #689721 is a subjective opinion of poster.
Location
Dumfries, Virginia
Product
Comcast Account
Cons
  • Price and poor customer service
Reason of review
Bad quality