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Comcast Service Transfer Review

What a nightmare. We used the moving service. Had a transfer scheduled for the 14th, its the 16th and still no service. Been on the phone with them for over 3 hours and still nothing. Comcast sucks.
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Review
#667097 Review #667097 is a subjective opinion of poster.
Service
Comcast Service Transfer
Reason of review
Poor customer service

Comcast review in Westfield, Massachusetts: Poor customer service

1. I moved on June 28, 2015. I had called Comcast 3 weeks in advance to schedule an appointment for the day of my move, and was told someone would be at my new apartment that day between 3pm-5pm. No one showed up, nor called. I waited until 5:15 pm and then called them. The agent who answered LIED to me and said the tech was there, but we were not (this according to the tech's call record). I was there ALL day so that's how I knew the agent lied. I didn't so much as go outside for a cigarette because I wanted to make sure I was there but no one showed up or called. So much for the Mover's Edge...they DO NOT keep promises, or times so that customers aren't left without service. In fact, I had to wait another two and a half days before they sent someone out to connect me. And forget about that on-time guarantee as well. All you get is, "I'm sorry but I can get you in on such and such a date..." 2. On July 15, 2015, the cable box stopped working altogether. I called Comcast and after all the b.s. troubleshooting, I was given an appointment for July 16th between 3pm-5pm. Remembering the hassle from the move to our new apartment, my husband suggested that I call Comcast to confirm. I was furious when I heard the recording that had us scheduled for service four days later on July 20th!! Forget waiting for options, I just kept pressing any old thing until I finally got an agent on the line, and then I let her have it! And what she said to me didn't help my anger..."the agent you spoke to yesterday shouldn't have given you an appointment for today as there are no available techs until the 20th"...what a bunch of bull!! I demanded a tech come out today even if it was at 9pm tonight. She put me on hold a few times to "talk to my supervisor". The best they could do is the 17th between 9am-noon. No apologies. No offering the on-time guarantee. Nothing but "I'm sorry". If I was able to, I would leave Comcast/Xfinity, but I can't as they have a monopoly in the area I live. But I wish that they would be investigated by the FCC or whoever. And if anyone brings a class action lawsuit against them, you'd better believe I'd be a part of it!
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Review
#667092 Review #667092 is a subjective opinion of poster.
Reason of review
Poor customer service

Comcast Installation Review

Moved down to Florida called them before I got down here I rely on internet for my job and they came out and looked at my lines said one needed to be renewed waited for it and then after it was fixed stated that iI must wait *** near a week and a half and was not placed on emergency install and its the only half *** poor connection down here, charter needs to expand very disappointed in comcast
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Review
#667072 Review #667072 is a subjective opinion of poster.
Service
Comcast Installation
Reason of review
Poor customer service

Comcast review: WORST CUSTOMER SERVICE AND NOTHING BUT LIARS!!!!!!!!!!!!!!!!!!

1.0
Details
I called 5 times and was disconnected 5 times after waiting for 30-45 minutes each time. When I finally got to speak to someone I was given a price of $130.00/month and that included everything and I would receive the same program package. I am still getting invoices for $185.00/mo. I was also suppose to get new boxes which never happened either. I called and called and called to no avail. After searching the internet I was able to find a corporate number to call. You will get someone on this number however you will also get the run around. At least that's what I got. The service person (that's a joke "service at comcast") told me I could drop my packages and with everything I could have the basic package and the internet and save about $20.00 a month. I told her I wanted to just cancel the service and she said I would have to call back and speak to someone else. Now I call back and get put on the eternal hold and continue to get my bills for $185/mo. Guess what Comcast, if we all leave you there won't be anymore comcast. Here is the comcast corporate number. I would encourage everyone to call here and give your opinion on how you feel about comcast. 215-286-1700 Wake Up Comcast!!!!!!!!!
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Review
#667048 Review #667048 is a subjective opinion of poster.
Service
Xfinity Bundle
Cons
  • Poor customer service
  • Prices are terrible
  • Being lied to
Reason of review
Not as described/ advertised
Preferred solution
Let the company propose a solution

Dishonest and unprofessional customer service by Comcast

For the last two years my condo association has blanket coverage including x-finity for about 500 households. Comcast has been charging me on top of the condo fee $9.50 every month. Double dipping to the amount of about $230.00.After numerous calls that have ended up with a Comcast hangup or lip service about not having the proper box. Which by the way was exchanged for another exactly alike box. additional calls only end up in a hangup and the bills for $9.50 continue to arrive. I feel that there certainly must be some way that Comcast has some responsibility to do the right thing. Doris Schultz 601-B Sea Pine Way- W Palm Beach Fl 33415. Condo address 600 Sea Pine Way Greenacres, Fl 33415
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Review
#667010 Review #667010 is a subjective opinion of poster.
Cons
  • Overbilling and no refunds
  • Incorrect billing
  • Lack of communication
Reason of review
Poor customer service
Loss
$230
Preferred solution
Full refund
Tags
  • Comcast Billing Issues

Comcast cable

Why is it that everyone has to have a certain phone number and have none of their own?? What is it with using their own phone numbers and using someone else number? I change my number because of this plus I am moving due to all of this issues!!! I will in time be in to return said equipment. I need up to date bill to pay in full. I am tried of everyone using my name in order to gain access to account not their own. I been trying to explain to everyone this for over a couple of years
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Review
#666383 Review #666383 is a subjective opinion of poster.
Reason of review
Problems with payment

Comcast review in Itasca, Illinois: Billing never correct!

Since the inception of my services my billing and/or package charge was incorrect. I spent the next two years chasing the billing department at Comcast in order to get the credits and billing correct. Every time they would correct the package that they did not bill correctly for they would also charge a service fee to the bill for their error. Then you would have to call to have the service fee removed which could then generate another service fee. Then they would offer additional free services (additional movie channel for three months) to "apologize" for their errors, however when the "promotion" would revert back, they would then screw up the package price and AGAIN charge the incorrect amount and another service fee. As my package was ending I negotiated for a different package to start when that package ended which was the 30th of the month. When the next bill was issued (prior to the actual ending of the current package) and it was incorrect too, I knew this was just going to be more of the same so I cancelled service on the actual date my contract ended and returned the equipment that next day. They should have refunded a small amount of money as my first contract ran through 30th of the month prior to any changes and the new contract did not begin until the 1st of the month. I had to call to speak with them three times regarding the refund and was assured three times that the refund was being sent within 6-8 weeks. After 8 weeks I am now being told that I am not being issued a refund as they changed the package on the 27th of the month and therefore I was not due a refund. It doesn't matter what the dollar amount is with Comcast, they are horrendous at billing and making good on their promises.
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Review
#666320 Review #666320 is a subjective opinion of poster.
Reason of review
Bad quality

Comcast review: Review in Television/ Radio category from Somers Point, New Jersey

Called Comcast and nobody ever answers the phone and if you get someone the phone hands up on you!Absolutely the worst customer svc company ever.Do not get Comcast !!!!!
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1 comment
Anonymous
#1007860

On the phone with Comcast right now as I surf the web. THIRD call....

the other two disconnected. Grrr.

Trying to get vacation mode and they tell me "It's not available in my neighborhood." ARE YOU KIDDING ME??

On HOLD forever. Tick-tock, Tick-tock, Tick-tock, Tick-tock, Tick-tock.......

Solution: Disconnet TV and Internet for 3 weeks. Leave the phone alone at the rate of $29 for the month.

BUT, I have to call when I return and request to reconnect at the CURRENT rate plan (not the promotional one I was on).

I have a feeling I'll be talking with a supervisor in the billing department later.

Review
#666044 Review #666044 is a subjective opinion of poster.
Reason of review
Poor customer service

Comcast review: EXTRA CHARGES/HORRIBLE CUSTOMER SERVICE

1.0
Details
I signed a contract with an agent totaling $114 she said no hidden fees that is what my bill would equal, there was a fee of $65 for the technician to come out and replace the old box, but I will wave/credit those charges for signing a year contract. Well I get my bill a few weeks later and I have a service charge/additional charges that I was told would not be on bill. Of course I called, got put on hold 3 times AND THEY HUNG UP ON ME ALL 3 TIMES!! I was not in a bad mood but at that point I was starting to get pissed, 3 times I had told my situation then put on hold to be hung up on. So I call back and reach PETER, he tells me they do not credit for the technician to come out. So I told him to pull the conversation seeming they record, well that will mean we have to get a request blah blah blah So now I am waiting on them to approve my request to credit my account. Not to mention the first agent said it would credited and no additional fees. He says they will only credit $59. So I have to pay the tax???? DONT USE COMCAST, IT IS TOO LATE FOR ME TO END MY CONTRACT SEEMING IT HAS BEEN 30 DAYS. DISH HAS BETTER TV CHANNELS FOR THE PRICE I RECIEVED! don't fall into the trap and get hung up on!
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Review
#665737 Review #665737 is a subjective opinion of poster.
Reason of review
Pricing issue
Loss
$69
Preferred solution
Full refund
Tags
  • Horrible Service By Comcast

Comcast review in Wilmington, Delaware: Speed

Interesting to me that I never had a problem with access Until the emails started coming about the new modem. Now that I have ignored the "invitation" to get a new modem at "no cost" to me, my speed with the internet is dropping off. I do not think this is a coincidence. Maybe this is Comcast's way to ensure all customers get the new modem -- which will absolutely result in an increase in modem rental fees once everyone is forced to get one. Why is no one questioning why suddenly the modems we have are not working? Why does FCC allow Comcast and other cable companies to adjust rates and equipment requirements at their whim with no validation process. We don't know if the new modems are required; we only know that Comcast can manipulate the process to make it what they need it to be. Does Verizon FiOS have these new modems? Any FiOS customers want to chime in? What if we all just said NO?? Comcast would not be happy, but our service would continue because we line their corporate pockets..
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1 comment
Anonymous
#1007661

I'm no fan of comcast, however you should put the model number of your modem into Google or some other search engine. If the standard for your modem is older than docsis 3.0, that would be why the cable company is throttling and may eventually discontinue connection for the old modem.

You should replace this modem for security concerns and because docsis 3.0 supports higher data rates when they become available.

The comparison to verizon is a non-starter as a cable modem won't work on an optical (fiber) system. Whether verizon may also be changing their modems is irrelevant.

Review
#665650 Review #665650 is a subjective opinion of poster.
Pros
  • Old comcast
Cons
  • Prices are terrible
Reason of review
Pricing issue
Tags
  • New Modem