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Dishonest and unprofessional customer service by Comcast

For the last two years my condo association has blanket coverage including x-finity for about 500 households. Comcast has been charging me on top of the condo fee $9.50 every month. Double dipping to the amount of about $230.00.After numerous calls that have ended up with a Comcast hangup or lip service about not having the proper box. Which by the way was exchanged for another exactly alike box. additional calls only end up in a hangup and the bills for $9.50 continue to arrive. I feel that there certainly must be some way that Comcast has some responsibility to do the right thing. Doris Schultz 601-B Sea Pine Way- W Palm Beach Fl 33415. Condo address 600 Sea Pine Way Greenacres, Fl 33415
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Review
#667010 Review #667010 is a subjective opinion of poster.
Cons
  • Lack of communication
  • Overbilling and no refunds
  • Deceptive practices
Reason of review
Poor customer service
Loss
$230
Preferred solution
Full refund
Tags
  • Comcast Billing Issues

Comcast cable

Why is it that everyone has to have a certain phone number and have none of their own?? What is it with using their own phone numbers and using someone else number? I change my number because of this plus I am moving due to all of this issues!!! I will in time be in to return said equipment. I need up to date bill to pay in full. I am tried of everyone using my name in order to gain access to account not their own. I been trying to explain to everyone this for over a couple of years
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Review
#666383 Review #666383 is a subjective opinion of poster.
Reason of review
Problems with payment

Comcast in Itasca, Illinois - Billing never correct!

Since the inception of my services my billing and/or package charge was incorrect. I spent the next two years chasing the billing department at Comcast in order to get the credits and billing correct. Every time they would correct the package that they did not bill correctly for they would also charge a service fee to the bill for their error. Then you would have to call to have the service fee removed which could then generate another service fee. Then they would offer additional free services (additional movie channel for three months) to "apologize" for their errors, however when the "promotion" would revert back, they would then screw up the package price and AGAIN charge the incorrect amount and another service fee. As my package was ending I negotiated for a different package to start when that package ended which was the 30th of the month. When the next bill was issued (prior to the actual ending of the current package) and it was incorrect too, I knew this was just going to be more of the same so I cancelled service on the actual date my contract ended and returned the equipment that next day. They should have refunded a small amount of money as my first contract ran through 30th of the month prior to any changes and the new contract did not begin until the 1st of the month. I had to call to speak with them three times regarding the refund and was assured three times that the refund was being sent within 6-8 weeks. After 8 weeks I am now being told that I am not being issued a refund as they changed the package on the 27th of the month and therefore I was not due a refund. It doesn't matter what the dollar amount is with Comcast, they are horrendous at billing and making good on their promises.
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Review
#666320 Review #666320 is a subjective opinion of poster.
Reason of review
Bad quality

Comcast - Review in Television/ Radio category from Somers Point, New Jersey

Called Comcast and nobody ever answers the phone and if you get someone the phone hands up on you!Absolutely the worst customer svc company ever.Do not get Comcast !!!!!
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1 comment
Review
#666044 Review #666044 is a subjective opinion of poster.
Reason of review
Poor customer service

Comcast - EXTRA CHARGES/HORRIBLE CUSTOMER SERVICE

1.0
Details
I signed a contract with an agent totaling $114 she said no hidden fees that is what my bill would equal, there was a fee of $65 for the technician to come out and replace the old box, but I will wave/credit those charges for signing a year contract. Well I get my bill a few weeks later and I have a service charge/additional charges that I was told would not be on bill. Of course I called, got put on hold 3 times AND THEY HUNG UP ON ME ALL 3 TIMES!! I was not in a bad mood but at that point I was starting to get pissed, 3 times I had told my situation then put on hold to be hung up on. So I call back and reach PETER, he tells me they do not credit for the technician to come out. So I told him to pull the conversation seeming they record, well that will mean we have to get a request blah blah blah So now I am waiting on them to approve my request to credit my account. Not to mention the first agent said it would credited and no additional fees. He says they will only credit $59. So I have to pay the tax???? DONT USE COMCAST, IT IS TOO LATE FOR ME TO END MY CONTRACT SEEMING IT HAS BEEN 30 DAYS. DISH HAS BETTER TV CHANNELS FOR THE PRICE I RECIEVED! don't fall into the trap and get hung up on!
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Review
#665737 Review #665737 is a subjective opinion of poster.
Reason of review
Pricing issue
Loss
$69
Preferred solution
Full refund
Tags
  • Horrible Service By Comcast

Comcast in Wilmington, Delaware - Speed

Interesting to me that I never had a problem with access Until the emails started coming about the new modem. Now that I have ignored the "invitation" to get a new modem at "no cost" to me, my speed with the internet is dropping off. I do not think this is a coincidence. Maybe this is Comcast's way to ensure all customers get the new modem -- which will absolutely result in an increase in modem rental fees once everyone is forced to get one. Why is no one questioning why suddenly the modems we have are not working? Why does FCC allow Comcast and other cable companies to adjust rates and equipment requirements at their whim with no validation process. We don't know if the new modems are required; we only know that Comcast can manipulate the process to make it what they need it to be. Does Verizon FiOS have these new modems? Any FiOS customers want to chime in? What if we all just said NO?? Comcast would not be happy, but our service would continue because we line their corporate pockets..
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1 comment
Review
#665650 Review #665650 is a subjective opinion of poster.
Pros
  • Old comcast
Cons
  • Prices are terrible
Reason of review
Pricing issue
Tags
  • New Modem

Comcast Lack of Customer Relations

I received a call from Comcast last week stating that my 12 month subscription was about to expire, and offering me a new promotional 12 month subscription. I asked if I could have some time to think over the offer, and was told that I needed to make a decision immediately. The offer was decent, and not too much more expensive, so thinking I didn't have many other options, I agreed. I was thinking about the whole thing a couple of days later and realized that it didn't seem like it had been 12 months since I had gotten Comcast. I looked into it and it had only been 8 months. I called Comcast and after being transferred to 3 different people got to someone who could "help". I asked if I could finish out the remainder of my previous subscription and was told that since I had agreed to the new one, I couldn't go back. I explained again that the sales rep had misspoken when she said my subscription was expiring (which was the only reason I agreed to switch), and that I'd like to finish out my previous subscription. I was told that I should be happy with the new subscription that I was getting, as it offered me more cable options (note: I was an internet only customer, so the cable was not important to me, it just happened to be part of the bundle). I was basically told "too little, too late" (not in those exact words, but the tone was less than polite). I then asked to cancel my service, which was surprisingly met with a response of "Okay, as of when do you want to cancel?". I told her I wanted to cancel immediately, and she said that wouldn't be a problem. I feel as though Comcast was less than honest in their dealings with me, and also less than courteous/polite. I was shocked at how willing they were to lose a customer, especially with how they've been promising to improve their customer relations. I have had nothing but bad experiences with Comcast and will not be a customer of theirs again in the near future.
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Review
#665475 Review #665475 is a subjective opinion of poster.
Reason of review
Poor customer service

Comcast in Harrisburg, Pennsylvania - Worst customer service ever

1.0
Details
i called on my fathers behalf to try to get a better deal with comcast but they wouldn't let me speak on his behalf. so i got frustrated and hung up and called again pretending to my my dad. they started giving info about how they are "upgrading" their internet speeds. after about ten minutes of being on hold and trying to see if they could improve the quality of their services in my area, the phone hung up. i tried calling again and they were closed because it was 9:05. hate comcast. too expensive for a *** serivce. going with verizon!
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Review
#665455 Review #665455 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$140
Preferred solution
Let the company propose a solution
Tags
  • manager staff
  • Router

Comcast cable

I been out of town for about for weeks who ever is using the Internet can pay the bill for the time time I was out of town. This is one but many things that happen when the cat is away the mice will play. I plan on later is to make sure when things happen they will not include comcast at the present time. When I return back things will be at normal rate not like this. The address will not be included in next invoice of any kind. I hope this will never happen to anyone else again.
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Review
#665270 Review #665270 is a subjective opinion of poster.

Comcast - Xfinity Tv Review from Philadelphia, Pennsylvania

1.1
Details
The best thing about comcast... They make you pay for the "new, better" X1 service and it's so great, that it freezes, shuts off and god forbid if you call customer service!! They just tell you to restart your box. Well gee! Why didn't I think of that before I had to hold for 30 minutes??! You gotta love when they charge people to come out to fix a box that's "broken" and then the "new" box does the same thing. If I had a choice (I live in Philadelphia, Comcast is the only cable service provided) I would literally choose any other company. They are the absolute worst!! We are canceling and just using our netflix. They are that bad.
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Review
#664910 Review #664910 is a subjective opinion of poster.
Reason of review
Bad quality