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STAY AWAY FROM COMCAST

1.0
Details
STAY AWAY FROM COMCAST, I made the mistake of ordering xfinity because of the price, well, you get what you pay for, I started having problems on day one, I had 2 tech guys coming to my house, replaced the router and the dvr twice, I tried to close the account and I was offered more channels, I stayed for two months, now I canceled my account and when I did I asked for a balance, and now I got a bill that's more than double, called their so called customer service and according to them there is nothing they can do. Worthless company!!!!
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1 comment
Review
#689721 Review #689721 is a subjective opinion of poster.
Cons
  • Price and poor customer service
Reason of review
Bad quality
Tags
  • Bad Comcast Service

Comcast in Santa Fe, New Mexico - WHO IS RUNNING THIS COMPANY?

Yesterday, after an Xfinity truck was at my neighbors house, I lost service on my TV, my internet and my telephone. I now see that "bundle" is a bad thing to do. I spent two and a half hours with two Indian women who kept saying "no worries" which pissed me off even more. After all that they said that they could not send someone out until Saturday (this was Tuesday). The second woman had no "notes" on my first call and I had to start all over again. I was ready to pull out all Comcast equipment and start over with someone else. There is no way to talk with a human being in the US, or at least they wouldn't tell me how I could do that. So here I am now with no TV, no internet and no telephone for 5 days!!! I don't even know how I can get a credit for days without service. SOOOO FRUSTRATING.
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Review
#689605 Review #689605 is a subjective opinion of poster.
Pros
  • When it worked
Reason of review
Poor customer service
Loss
$500
Preferred solution
Price reduction

Comcast - Account Review from Iselin, New Jersey

Just a warning to anyone with Comcast service that lives in a multiplex/ multi family house or apartment building. This company WILL use your name and information to go into their system and make changes on other joined accounts they create under one profile. A sales rep will have you sign something stating they can make changes on your account (of course telling you it is to be of assistance to you) and then go in and pick up extra boxes and add services to sell on the side under your info. Do NOT trust their sales people and don't sign anything.
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Review
#689250 Review #689250 is a subjective opinion of poster.
Reason of review
Poor customer service

Comcast - Poorest customer service I've ever seen

1.0
Details
Called Comcast on 7/28/15 to set up new account for cable and internet and as of 8/24/15, we had not received any equipment or installation. An installer stopped by on 8/6/15, dug around the utilities to test signal strength and said a maintenance guy will have to come out to look at it because the signal was weak. I called back on 8/7/15 to get more info and the rep said they'd call back but they never did. Called again on 8/11/15 and the rep said they'd expedite our installation and service and once again never heard back. Called today to cancel and they said we're scheduled for an install on 8/31/15. Told them to forget it. If they can't make good on their promised installation and service dates, I can't imagine what their service would be like in the event of a problem. In addition to be hard to get ahold of, placed on hold for long periods of time and being hung up upon, I wouldn't recommend Comcast to anyone. Totally disappointed and will never be a Comcast customer now.
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Review
#689121 Review #689121 is a subjective opinion of poster.
Cons
  • Poor customer service
  • Management avoids resolving issues
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Tags
  • Comcast complaints

Comcast - Service Sucks

1.0
Details
Lightning struck my home over the weekend and I had to purchase new televisions and I replaced the equipment (modem and DVR box) from Comcast, only to have the NEW equipment (modem and DVR box) not work....I called in to customer service and was on the phone for about an hour and I was totally unsatisfied! The person was not capable of handling my problem. My cable and internet is still not working and cable is too high to be on hold more than I enjoy my TV and internet. I wish there were come cable companies in my area.
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2 comments
Review
#688970 Review #688970 is a subjective opinion of poster.
Cons
  • Poor customer service
Reason of review
Poor customer service

Comcast in Sugar Land, Texas - Customer Service

I have to agree with those who say when Comcast internet works and cable works, it works. However, should anything go wrong, then Lord help us all! Their customer service people say the exact same thing, it does not appear that they even check anything on your account, as they ask you the details of your account! Then the 2 hour appt window? oh come on! They have never made the 2 hour appt window, and I'm always getting a $20 credit on my account, however, my bill goes up $40 or $10 or $20 for no reason, then I have to call and argue that. WHY OH WHY CAN'T THEY LEAVE THE MONTHLY PRICES ALONE AND GIVE US GOOD, NOT EVEN GREAT, BUT GOOD CUSTOMER SERVICE?
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Review
#688467 Review #688467 is a subjective opinion of poster.
Pros
  • Service
  • Representatives are friendly
Cons
  • Not dependable with 2 hour window
  • Bad customer service
Reason of review
Pricing issue
Preferred solution
start giving customer service that Comcast's clients are happy with! Be on time during the 2 hour window!!! and not give excuses!

Comcast in Branford, Connecticut - For a Large Company I Would Have Expected at Least Reasonable, if Not Superior, Customer Service

I called Comcast the week after stopping into their branch office and getting all the information to hook up new service. I had to push through numerous voice prompts (none of which were relevant as to the reason for my call) before getting a human on the line. Michelle greeted me with an attitude which really threw me as we haven't even begun our conversation yet. After speaking with her for about 10 minutes or so, I realized she couldn't help me and asked to be transferred to a manager. After remaining on hold for about another 20 minutes Raymond came on the line. I asked if he was a manager and he said he was not. Well we discussed my situation and he actually was cordial and tried to help. Without explaining anything to me, he put me on hold and when he came back on the line, he said he had Bob on the line who could help me. Strange but ok. I went through everything with Bob (now my 3rd time) and ultimately got very frustrated that I politely told Bob I would be going to their competition and said good bye. I would think any company would bend over backwards to gain new customers, but that certainly was not my experience! And...they lost my business before they ever got it. A shame for them. Previously I was with Cox Communications for 22 years and they couldn't thank me enough every time I called!! Silly Comcast...
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Review
#688462 Review #688462 is a subjective opinion of poster.
Reason of review
Poor customer service

Comcast is so very hard to work with!

2.0
Details
Four months ago there was a billing error that has escalated - no thanks to their customer service. They are no help at all! The bill shows an incorrect balance and they expected me to know that it was incorrect! The bill shows $254 past due, and they said I only owe $10. They acknowledge that the bill is complicated and can take several months to correct. Why, oh why! Don't do business with Comcast!!! They insinuated that lack of understanding on my part was the problem and that they don't make mistakes. I pay my bills on time or early.
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Review
#688278 Review #688278 is a subjective opinion of poster.
Cons
  • Incorrect billing
  • Having to call so often to get pricing mistake fixed
  • Deceptive practices
Reason of review
Pricing issue
Preferred solution
Let the company propose a solution
Tags
  • changing prices
  • Comcast Customer Service

Comcast Plan Review

1.0
Details
I have had this plan for more than ten years. They are so bad they don't even know what they are doing and have lost everything they had a business for.
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Review
#688132 Review #688132 is a subjective opinion of poster.
Reason of review
Poor customer service

Comcast in Tallahassee, Florida - How do such abusive monopolizing cable bastards stlll get re-licensed?...

1.0
Details
Visiting Tallahassee FL when my sister's Comcast DVR stopped working to record new prog. or delete recorded/watched progs., eating up memory. My niece, an attorney who lives at same address, spend Th. eve. making 12 calls to Cust. serv., 11 of which were disconnected, most after she gave a ridiculous amt. of tedious info. Prob. Not resolved Th. so she spent most of her next rare day off on the phone, again, oft. disconnected, or relying that Cust. Serv. Agents who twice said they'd call back "within the hour", but of xourse they never sid. The DVRs installed by Comcast as a free upgrade in Apr. 2015 and which worked for 4+ mos. were now, according to the bar code numbers on their label, "not Comcast equip." My unbelievably frustrated, insistent vut atill civilized niece spent at least 5 hrs on the phone with Customer Service, and absolutely no one had a clue about how to solve their a rew up. They sched.va service call for Sun. aM, and then had the balls to immediately show a bill for $40 for the service call, although the CS supervisor had said the xharge would show, but assured her a full credit would also show...but not yet. Please note that they pay an obscene $284/mo for this ***, for cable, h.s. internet and land line...which we will immediately solve Mon. AM by finding another provider...ANY OTHER PROVIDER BUT THESE BASTARDS, Comcast Customer Service abuse is legendary. How in the name of God, given any state/federal regulation, are they able to get relicensed when they are consistently rated the worst in the industry? CLEARLY, CUSTOMERS HAVE TO REPORT THESE ABUSES TO AND DEMAND BETTER REGULATION FROM OUR STATE AND FEDERAL AGENCIES!
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Review
#687824 Review #687824 is a subjective opinion of poster.
Pros
  • Picture quality
Cons
  • Online representives follow throgh
  • Hideous price and customer service
  • Billing dept
Reason of review
Poor customer service
Loss
$1200
Preferred solution
Price reduction
Tags
  • Comcast Cable Chaos