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If You Have a Choice, DO NOT CHOOSE COMCAST!

1.0
Details
So, I signed up for new service on 26 June 2015...scheduled installation the following week. Prior to install date, spoke via online chat with rep and informed them that cable had to be run underground to house as I never had it before. I was reassured that it was not a problem and tech would handle everything....took off work for appointment, tech arrives says he can't do anything without cable hooked to house (no kidding). Tech puts in service ticket, states it will be 5-7 days and cable will be buried and attached to house. Two weeks go by and only utility company has been out to mark utility lines. Another week goes by...talk to rep in online chat. My appointment is for 21 July. 21 July comes and goes and guess what? No cable buried. I contact Comcast customer service...appointment is now on 25 July, rep will call me the following Monday. Line got buried (not attached to house or terminated on ends). Rep calls Monday, we select package and set up install date. Took off work for 2nd appointment, tech shows up...only been with company for three weeks, doesn't know how to terminate coax and more importantly, doesn't have materials or tools to do it. Tech calls supervisor and gets reassigned to another ticket....someone will be back tonight or next day (didn't happen). At this point, I've missed two days of work so I call Comcast customer service. I get the typical scripted apology and I am told that a new appointment is scheduled for the next day and that the rep will call me that night or following morning by 0900 with appointment times. I *** for the 3rd day.....no phone call...no technician. I talked to two more reps that day. Neither could offer a solution. I filed complaints with BBB, FCC, and the elusive executive complaint line where you can send feedback to Tom. I received confirmation that the complaints had been received and that they would be addressed. The response from the executive customer care team was a typical scripted response apologizing and letting me know that they would resolve my issues. All of my complaints ended up getting forwarded to a regional office for my area. I was contacted by a rep who for the umpteenth time I had to explain the chain of events. Rep said he would look into and get back to me. About a week later, same rep calls back and states that cable is now connected to my house and I just need an install. I return home a week later only to find that the cable is still not terminated and still dangling from the house unattached. I photograph the cable and send via email to the rep I was working with. The return calls and emails from said rep stop. I'm notified via email that BBB and FCC complaints are resolved per Comcast completing the installation. I file another complaint through the infamous feedback to Tom link. Scripted response and apology arrives. I reply and get responses from 3 different reps. I ask that they contact me directly as I had no luck resolving the issues with the regional office. Next day, I am contacted by regional office...miss call and call back with 15 seconds....leave a message and send email. No response at all. At this point, I hit the two month mark with no service. I was done. There was no way that I was going to enter into a relationship where I pay a company monthly, when they couldn't fix a simple problem such as terminating a coax cable and installing boxes. I replied to the last email from corporate and informed them of my decision to stick with my original service provider and that I felt like I was trying harder to become a customer than they were to gain me as a customer. Although they did offer me a $20 credit for the three days of work I took off for nothing. Anyway, I politely asked them to not contact me anymore. If you have options for your cable service, stay away from Comcast. They are horrible and are not capable of doing anything except sending emails apologizing for their horrible service.
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Review
#693202 Review #693202 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$1500
Preferred solution
Let the company propose a solution

Comcast Sucks

There is nothing good about Comcast. I have it for my home, and a dedicated business line for my store. Both are ***. Call customer service and good luck, not one person you can reach on the phone has better than a kindergarten education, can't figure out what's wrong, and can barely ready the "responses" they are required to read when you ask a question they can't answer. Ask for supervisor - you're lucky if it's not just another *** *** It's as if Comcast pays more money for greater levels of abject stupidity. If there was real 'cable' competition in any given market Comcast would already be out of business. This legal monopoly could only have been created by people equally as *** as Comcast - Congress. There is no competition, this is a monopoly, plain and simple. Comcast should be forced out of business under RICO laws.
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Review
#693010 Review #693010 is a subjective opinion of poster.
Reason of review
Poor customer service

Comcast in Union City, California - Fraud

1.0
Details
Comcast perpetrated fraud against me by insisting I update my equipment at no extra charge. I did the upgrade of their bundled service plan and now nothing works correctly. My monthly service increased by $60 monthly! I cannot get this resolved. Days of wasted time and money! I'm being charged for equipment they sent that I did not ask for. Their equipment opened up a Hot Spot which allowed so many entries on my computer, I could not reconnect my printer as there was no space. I spent $150 for a fit-it service to clean up the computer and then reconnect the printer. Yet, I still have poor service, like the old dial-up at best. And my computer is still being bombarded because of the Hot Spot!
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1 comment
penwright
#1048233

Call Comcast and get a password and pin no. set up.

This way, no one will be able to use your service.

I'm surprised they didn't ask you to do this already. I found out mine was on my account page to set ours up.

Review
#692836 Review #692836 is a subjective opinion of poster.
Cons
  • Scam
  • Spam
Reason of review
Pricing issue
Loss
$800
Preferred solution
Full refund

Boycott Comcast

1.0
Details
I was told by two Comcast representatives that there was no record of an account in my name. As it turned out, Comcast accidentally billed my mother because my phone number was on the account. They reported me to the credit bureaus for an account that didn't exist according to them. The only way to stop them is to cut off their money. Stop subscribing to them. Direct TV is AWESOME by the way and they treat you well. They actually have a great track record for customer service with more channels for less money. Comcast was rated the worst company for customer service.
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1 comment
Anonymous
#1032473

Hey genius, they don't use your phone number to post on your credit. Lol.

It's either one of 2 things: You setup an account for your mom, or your gonna have to press charges against her for using your information to open up an account fraudulently.

Nowadays it seems like more family members are screwing each other over. Sad days.

Review
#692686 Review #692686 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$2000
Preferred solution
Full refund

My nightmare with Comcast!

My name is Dorothy Carter. I live at 6639 Liberty Place, Vero Beach 32966. In the middle of June, we were getting ready to move to the above address, so we signed a new contract with Comcast. It took us till the middle of August to get service. We were on our cell phone daily with Comcast. I even went down to the local office, but to no avail. We had several technitions come out, all with various reasons for what was wrong. I talked to your people in Atlanta, Tennessee and other places: everyone was very polite, but couldn't do anything to help. We were told they were very busy and were using outside contractors. We had three scheduled appointments changed, that the local office said they could do nothing about, even though they had made the appointments. Finally we have TV, phone and Internet working. I just thought someone might be interested in the appalling time it took.
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1 comment
Anonymous
#1032474

Sounds like they need more technicians in your area.... Lame. :(

Review
#692684 Review #692684 is a subjective opinion of poster.
Cons
  • Techs not showing up
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Comcast in Willowbrook, Illinois - Service disconnected and still charged for it.

1.0
Details
yes i cancelled service with Comcast. NO Surprise. they continued to give me service without me knowing. I had unplugged the cable box and sent it back via UPS. it arrived and they continued to charge for the next month after it arrived. they reimbursed me for the small amount for July 2015. Now they are trying to charge for another month plus fee and for phoning them. I told it was okay they made a mistake but i am not paying for service that i did not use. PERIOD!!! Refuse to take charges off, sent my account to collections. Now this is on my credit report.
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Review
#692150 Review #692150 is a subjective opinion of poster.
Cons
  • Sales reps are unthruthful
  • Lying
Reason of review
Problems with payment
Loss
$174
Preferred solution
Full refund

Comcast in Los Altos, California - Moving

Moving and trying to transfer account to another is rather hard to do. In order to move one must have complete address to include apartment number which one can not get unless you get to sign for keys at new location. Now back to cable in order to transfer you must have complete address. To call in and transfer account is difficult. Now with that said and done. Transfer account what about the other place you moved from is the service still on??? Not off until this new location is turn on?? What happen to the service at old location??
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Review
#691863 Review #691863 is a subjective opinion of poster.
Reason of review
Poor customer service

Comcast - Xfinity Review from Greenbank, Washington

1.0
Details
Can not wait till another cable company comes in and gives xfinity a bad name. This cable company is over priced for the type of service one gets... Which is PATHETIC! As of now Xfinity has a monopoly over U.S. customers and would like to have more choices than them. Xfinity has numerous calls from my address concerning bad service plus feed signal! It doesn't matter how big or little a storm is , we have problems with their service and signal. For the $275.00 dollars a month you would think one would have better service. I am just about done with this company and their over priced service!
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Review
#691450 Review #691450 is a subjective opinion of poster.
Reason of review
Bad quality

Comcast - Review in Television/ Radio category from Mechanicsville, Virginia

1.0
Details
Wrost company ever. Bad customer service. You can even get someone on the phone to help you
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1 comment
Anonymous
#1028432

I pay for 50 mbps, Test my speed and I only get 13 mbps download and 2.6 upload. That's not even close if you added them together.

I call and complain and it will work fine for about 2 to 3 months, then I have to go through this all again. It is a racket, they charge you for fast internet, but you don't get the speed you pay for. So if anyone would like to team up and file a civil suit I would jump on that bandwagon in a second, if I don't file a suit first, been on hold now for 27 minutes and counting. The customer service people will lie straight to your face.

Made the last customer service guy feel pretty *** when he tried to lie to me and blame my computer for the slow speed.

Luckily my brother graduated from Purdue in computer engineering, and network engineering and was able to call him out on his lies, so for the last two months my internet has been working fine, and now back to xfinity slowing my internet again. I am so sick of this company and there ILLEGAL business practices, yes it is ILLEGAL to charge a customer for a service they do not provide and I fully intend on gathering evidence and filing a civil suit against this company.

Review
#691118 Review #691118 is a subjective opinion of poster.
Reason of review
Poor customer service
4.3
Details
Comcast - Most consumer friendly company
I have triple xFinity because I live in an area that requires Home Security. This includes internet (which is lightening fast!) and TV, smart phone and landline. The only problems I've had is the xFinity site quit keeping records of my phone calls in April 2015 (it's...
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Review
#691089 Review #691089 is a subjective opinion of poster.
Pros
  • Customer service reps
  • Internet speed
  • Patience
Reason of review
Good customer service
Tags
  • Fabulous Customer Service