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Comcast - X1 is Xcruciating disaster

Last night I installed the "free" upgrade to X1. DISASTER!! Oh, it's easy enough to plug in. The disaster is that Comcast doesn't have the bugs worked out of the system and billing is screwed up! The system initially worked on some of the channels. But when I switched to AMC (which is a channel that I pay for), it told me that the channel was free with my subscription, but I would have to log on to xfinity.com and add it to my lineup. So, I logged onto xfinity.com and looked around for 15-20 minutes to see if there was some channel lineup selector. I then poked around parental settings to see if maybe that was the problem. Seeing nothing at xfinity.com, I called Comcast on the phone. The automated answering voice asked me if I was calling to activate. Although I did not see anything that said I needed to call to activate X1, I said yes anyway, since you generally have to activate a new box. The automated voice checked my account and said that all my equipment was activated—so apparently that wasn’t the problem. After the usual *** to get a human, I got some woman who didn’t know anything about X1 and who switched me to Tim in the X1 department. I explained the problem to Tim that the system wanted me to add AMC to my lineup—whatever that meant. Then, he asked if there were other channels that were a problem—and I had visions of making this same phone call 10 times to Comcast, each time I found a channel that needed to be added. After 15-20 minutes, he couldn’t figure out the problem and switched me to technical support. Technical support said they didn’t know anything about it and that I would have to talk to the X1 department. Typical. When you get switched around at Comcast, you generally have to go back through the annoyance of all the “what’s your address, what’s your mother’s maiden name, what’s the last four digits of your social security number” etc. Plus, I had to wait each time that they transferred me. When I got transferred back to the X1 department for the SECOND time, Eric said that he knew what the problem was and that the device needed to be activated. I didn’t even bother to tell him that the automated answering voice said that all my equipment had been activated. Then he starts asking me in what sounded like an accusatory tone about how many setup boxes I had—like I had too many for my account and asks me to start reading him the serial numbers on the boxes that I had. A month or so back, one of my setup boxes died and I got a replacement from the Comcast store. That alone was a pain in the backside since it was 30 minutes from my house and neither Comcast’s website nor Google maps had the right location for the store. I finally asked some man at a Comcast Spotlight location (whatever that is) how to get to the right place. Anyway, the replacement was as big as a VCR unit, was clearly old, scratched up, and used. We had to set up a TV snack table next to the TV for it to sit on because it was so big. Looked like ***. I called a week later over some billing question and mentioned the beat-up unit, and the representative offered to send me a new one by mail. The new one arrived, and I mailed the beat-up one back to them the very next day using the pre-paid UPS mailing label they gave me. So, I explained all that to Eric and told him I had three setup boxes in my house right now—the new X1 that just arrived, a disconnected one that I would mail them tomorrow, and one in our den that is part of our two-box account. I told him that the other unit had been mailed back to them via UPS, although I had no idea if they had received it yet. At this point, I had been on the phone with Comcast for ONE HOUR. That doesn’t include the 15-20 minutes I spent on the computer. Eric waved his magic wand and fixed whatever needed fixing for the TV to work. The final insult was the Comcast e-mail that I got the next morning. It included a $50 professional installation fee and charges for extra setup boxes. Charging me for professional installation when they mailed me the box and I installed it myself??? Unbelievable! So, I had to call Comcast again to clear that up. Comcast is in over its head with X1. Can’t wait until Google Fiber buries them.
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ID
#783571 Review #783571 is a subjective opinion of poster.
Cons
  • Bugs in system
  • High cost
Reason of review
Bad quality

Comcast - Tv Service Review from Front Royal, Virginia

1.0
Details
Had the self install kit sent to me and it would not work when i hooked it all up, waited 4 days for tech to come figure out the problem and once he did and got it working he said before he left that the box in my room wouldn't probably work properly and if not to take it back and trade it out, so needless to say it kept freezing up so i took it back and traded it out and even the new box did the same thing called him back out here and there were loose connections that he left loose on his first visit. So now, even the 2nd box is freezing up as well as another box in the 2nd bedroom and upon texting him this morning he says trade them in, NO i went to the office and scheduled an appointment for him to come FIX the problem! I pay 155$ per month 4 service i want it to work properly i dont want to deal with this *** all the time. No wonder Direct TV is #1 in TV sales. Thinking i may go bk to them.
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ID
#783456 Review #783456 is a subjective opinion of poster.
Location
Front Royal, Virginia
Service
Comcast Tv Service
Reason of review
Bad quality

Comcast - Issues with Customer Service & Privacy - not BBB accredited?

1.4
Details
As most people I don't like taking my time out of our busy days to write a review on companies. (But for those who do, we do appreciate it) Just recently cancelled my service - I was told to wait till they receive equipment back before they can decide on the final. First they offered me a free pick up by a technician - but technician never came. Two weeks later, after another conversation they said it would probably cost me extra if a technician were to come to pick it up. Alternate route was to ship it through UPS but if you didn't keep a return label that they "supposedly" provided at the original install date(which was 2 yrs ago) you would have to pay extra for UPS shipping. In the mean time I'm getting called every day and I am forced to explain this whole story and at the end of the conversation nothing get resolved. it seems customer service personnel located in Philippines do not deviate from the script they are reading to us and I doubt they understand the whole story.
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ID
#783040 Review #783040 is a subjective opinion of poster.
Location
Elk Grove Village, Illinois
Pros
  • Internet when it works
Cons
  • Internet service
  • Unreliable service
  • I did not like there billing fees
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Comcast Cable Service Review from Lockport, Illinois

1.0
Details
Got x-1 on 1/12/16. Several calls totaling well over an hour, the so called glitches in the system were fixed. 2 1/2 weeks later, equipment failed. 1/29/16 spoke to Starkeshia, who after many attempts, was to send a new box (waiving s/h fee) for Comcasts failed equipment. After receiving an email notification on 1/30/16 that I had been scheduled for a service visit for 1/31/16 @ 8 am (a Sunday) and was being charged as well, I called and spoke to Sabhan. She assured me that she would send a box ( no s/h) and cancel the service appt, after telling me the box had never been ordered. On 1/31/16, I received yet another email charging me for s/h. I called once again and spoke to Lauren who assured me that she would credit me the s/h and send the box priority mail. I came home from work on 2/2/16 to find the box had been delivered. THE WRONG BOX!!!
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ID
#782695 Review #782695 is a subjective opinion of poster.
Location
Lockport, Illinois
Reason of review
Not as described/ advertised

Comcast - Email problems

1.0
Details
I had an email address and password that worked until this morning. Now I have a new address and password. I never asked for them. All of my emails that were sent to the old address are gone. I've talked to two different people (who could barely speak English), but got absolutely no satisfaction. Comcast is horrible. As soon as we're not locked in to one of their "specials" we'll be going somewhere else. We had them at our old address, but when we moved we were considered new customers.
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ID
#782410 Review #782410 is a subjective opinion of poster.
Location
Oswego, Illinois
Service
Comcast Internet Service
Reason of review
Poor customer service
Preferred solution
Give me my old email address!

Comcast Cable Review from Easley, South Carolina

2.0
Details
Comcast does not give one iota about customer satisfaction. Every other month for 18 mos, i have needed to call them regarding blatant, recurring problems with my bill. They are a joke and i hope will be reeled in with multiple, successful class action suits. It is obvious that they are unethical and now we just need to show it.
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1 comment
Anonymous
#1104869

Comcast's accounting takes 5 to 6 weeks to refund your money, meanwhile they keep charging you for "the bill" calculating they have more than 2 millions customers they are making thousands just on interest we customers money every month.

Agree with you the customer service are not knowledgeable, their politeness manners mean how they get pay, foreigners living in other countries with no idea what this company is etc.

But unfortunately there are lots of areas where Comcast is the only provider. We are stuck until the government does something.

ID
#781601 Review #781601 is a subjective opinion of poster.
Location
Easley, South Carolina
Reason of review
Poor customer service

Comcast - Terrible service/incompetent employees

1.4
Details
Letter I am sending to Comcast VERY incompetent employees Comcast Cable Corporate Office One Comcast Center, Philadelphia, PA 19103 January 31st, 2016 To whom it may concern: (From Allarah LaVelle- Account #8495 84 002 0137570) • I have been getting kicked off the internet since September or early October. In October I got a new modem because on my screen, it showed that I needed to upgrade. The modem was defective. On 10/27/15 a guy came to my house to service it. He said it was defective and gave me a new one and took the other one back. • Oct, Nov and beginning of Dec I was again kicked off the internet quite often. Called Comcast and they suggested I send it back AGAIN. The new one came and still having problems. • 12-23-15: Spoke to someone who offered me a new deal with HBO and SHO free for a year for a “maximum of $145, including putting the phone back with Comcast (I had switched it to Vonage cause I was trying to save money). • He stated: “I will take care of it ma’am, you don’t need to call Vonage. Someone will call you back to confirm”. NO ONE CALLED. Says “You will have the phone back before Christmas”. That never happened. • I got emails from Comcast saying to please call them. I did and I spoke to someone who said, “That is not Comcast sending you that email, cause everything is fine on our end and it looks like you will have phone service by 12/28.” • THAT DIDN’T HAPPEN. • Got another email from Comcast saying to call them. Called and was told there was no problem. • Beginning of January got the new modem. Plugged it in and all the lights turned on but not the phone one. • I kept getting an email from Vonage saying they can’t charge my card, so it’s obvious that they don’t even know I switched to Comcast. Comcast says ignore it. • 1-7-16: Spoke to a woman from Giana and spent over an hour on the phone. She re-set the modem and tried everything and it wouldn’t work. I was getting frustrated by then. She said “I PROMISE I will call you tomorrow at 6pm. I told her that was the time I would be home. However, my phone doesn’t work so I gave her my cell phone. NO CALL came through. • 1-14-16: I called again. Spoke to a guy who put me on hold for a VERY long time cause he said the original person that changed my service did not make the call to activate it. I was on my cell. I got fed up of waiting and looked at my phone and he had disconnected me. • 1-14-16: SECOND PHONE CALL. At this point I started writing down names and employee #’s. Loren- Employee # 2E6, says what SHOULD HAVE HAPPENED was that someone should have connected me with someone from PROVISIONS and someone would have to call me back. I didn’t believe anyone would but I was hopeful. • Kerri (Employee # VKS)from Provisions did call this time. I was on the phone with her till 9 pm, almost two hours since I called. • Kerri said “They never activated your phone and someone was supposed to call you from Verifications.” (Obviously they knew to call my cell since my home phone was not functioning. Kerri had given me a temporary # for them to call me on (979-9834). She said that number would be transferred to my old number once they fixed things.NO ONE CALLED! I had also told her that they should call my cell cause I work and go to school and wasn’t going to be home until 9:30 at night. • Kerri had also said “If Vonage disconnects you due to non-payment, you would have to reactivate the phone with them before we could get your old number back.” That was very disconcerting. Especially since none of this would have happened if the guy that changed my service had done what he was supposed to do in the first place. Now Vonage is charging me double cause they were not able to charge my card(they didn’t get notice I was switching). • Kerri says “Loren activated Starrs network, for your trouble.” That’s nice but that doesn’t fix the problem. • 1-18-16: Spoke to Romana (Employee # 3093990). Had to tell the WHOLE STORY FROM THE BEGINNING and of course each time I call I have to go through the prompts and when I finally get someone on the phone, they ask a million questions and I have to start from scratch. By this time I am ready to dump Comcast altogether cause I am OUT OF PATIENCE! • 1-18 ***’t: Romana transferred me to Ed (Employee # 91629) from Activation. Holding for A LONG TIME AGAIN! Speaking to Activation AGAIN. • Back to Romana (it is now 9:50 pm and I am still on the phone with Comcast! She had me turn off my modem AGAIN. We went through the whole thing twice that night. Waiting for lights to turn on and it is taking A VERY LONG TIME and it is not working. Finally after trying all kinds of things, she gets the phone working (there is a dial tone but it was only temporary. It didn’t last. Soon no dial tone again. • Romana says “Something is wrong with the system. It is not working.” She said she scheduled a tech person to check the connections outside my house to see if there is a problem. She says he will be here on Wed 1-20 and she says I don’t have to be home for that. She says he will call me on my cell phone and let me know the status. She says “742-6393 is now connected”. I asked if they let Vonage know and she says “Yes Ma’am.” • It is now 10:04 pm! I now have a dial tone. I thought this was going to be it! However, I called my home phone from my cell and it didn’t ring and my machine did not turn on. On my cell I hear a voice mail with a general message that says to leave a message. I had told two reps already to remove voicemail from my service. I have a machine and don’t want voicemail. Regardless, the phone doesn’t ring here so they service is not working. • 10:45 Romana called me back. What a miracle! Someone from Comcast is actually calling me back! Says the guy coming on the 20th will determine if it is a problem with my outside connection and will call me to let me know what he finds. • NO ONE CALLED ME as usual! So I assumed no one came cause I still didn’t have a dial tone. • 1/25/16: (around 9:30 pm) Called Comcast AGAIN. Rep: Keseia (Empoyee # 1213) said her name REALLY FAST and I couldn’t understand it. Even when she spelled it out she said it so fast I couldn’t get it and immediately went on to say something else. I had to stop her three times and asked her to spell it fast. I finally thought she said KESEIA and she said “Yes” but it sounded like she just wanted to shut me up and didn’t really want me to have her name. I wonder if that is even her real employee #! • I asked Keseia to put me though to a supervisor cause I was not going to go through the whole story again and get nowhere and was NOT going to let her reset my modem AGAIN cause that had been done plenty! She says it might be a ½ hour to 1 hour hold for me to speak to a supervisor. I said “NO way am I waiting that long after all the people I have talked to and held on for!” She says “Ok, I will try to get you someone around here that can talk to you.” She put me on hold. I held on TEN minutes and hung up. • Believe it or not Keseia CALLED ME BACK! Asked me to hold AGAIN. I held for ten minutes. Tomica (a Supervisor in Giana!) was on the line. Employee #95012. • Tomica of course had to start from scratch and asked for my name, address, etc. I asked her for the # of the Corporate office and she gave me the run around saying that I had to hold cause “my system isn’t working” and “it is very slow right now”. Finally she gives me a phone number and it turns out to be the regular Comcast number! NOT the Corporate office. I had asked her for an address and she claimed she couldn’t give me that cause she didn’t have it in her system. A SUPERVISOR DOESN’T HAVE ACCESS TO THE ADDRESS OF THE CORPORATE OFFICE???? Sounds a little strange to me. There should be a phone number where you can call with complaints! What kind of company doesn’t have that? • I called the number she gave me that she had claimed was the corporate office and it was the regular Comcast #. The guy had easy access to the Corporate office address and gave it to me. I refused to go through the whole story from the beginning with him again like I’d done countless # of times! He said to write to One Comcast Center, Philadelphia, PA 19103. • Tomica set it up for a Tech to come in person on Wed 7-8 am. I thought at the time, “If he gives me a new modem and it starts kicking me off the internet again I am just going to give up and dump Comcast altogether”. • Well, she showed up (late of course) but showed up and actually called me to say he would be late. He was able to fix the modem and get all the lights to work so now I have internet at least! • However, he could not get the phone to work. He says he will have someone call me to verify that I want to switch to Comcast (this is the third time someone says this). But he was there in person and he said he would make it happen. He went out to his truck and spend A LONG time there and I thought he had left. I called him on the number he had called me on. He answered and said he will be back shortly. In the meantime I called Vonage and they said no one from Comcast tried to call them and if they did and they got an error message I should call them and find out what the error message number is and I can call them back with that number and they will make the switch. Jesus (the tech) came back. He had them call me. I listened to a recording that asked me to say yes to everything if I wanted the changes. I did so. I was told by Tomica that I should have my phone working within a day or two. • Came home on the 30th and tried to call my phone and I still don’t have incoming calls. • 1-30-16: Called Comcast YET ONE MORE TIME! Spoke to Laura (Employee # 4LS) who connected me to Ed from the Tech Dept (Employee # 448545) from the Phillipines. Of course he made me explain everything from the beginning AGAIN. He called my home phone and asked me to hold and not hang up. Came back on the line and said he can’t call my phone because of a “system failure on his end.” Wanted to transfer me to a Level 2 rep. I said forget it. I want to talk to someone from billing to see what they are going to do about my bill cause I am not paying that bill when I haven’t had service for a month and a half and even longer if you count the fact that I have been getting cut off the internet since OCTOBER. I held on for about 5 minutes AGAIN. I hung up. • Called back and asked for Billing. Spoke to Cooper (Employee # 1231762191) says all he can give me is a $30 credit. After all I have been through and no phone or internet for 1 ½ months! NO WAY! • He transferred me to a supervisor named Christine who says all she can do is give me a $99 credit. Then she says “I see here that someone on 1-19 gave you a credit and reduced it to $137. No one I spoke to had said they were going to do that and I didn’t even speak to anyone on the 19th. I spoke to someone on the 18th though. Anyway, she said she was VERY sorry about all I have been through and she will speak to her supervisor tomorrow (Sunday) and see what can be done. I told her after I pay whatever it is I am going to disconnect Comcast cause I can’t stand this anymore. She asked me to wait till tomorrow to see what could be done. She also said that Vonage sometimes takes up to a month to switch the service, so since they only connected me with Verification ((IF THAT IS ALL THAT IS REQUIRED FOR IT TO WORK), I won’t have incoming calls till the end of Feb. NO ONE CALLED ME AT 10 am! My phone was almost dead at around noon and I plugged it in and didn’t hear any calls but later found out that Christine had called at 1:31 pm and apologized for not calling at 10am. Says she and her supervisor went through everything this morning and my balance is 169.05. She told me yesterday it was $137 and I paid it through her. She gave me a confirmation #. She said on her message that she still has to give me a credit of $99 which will go through tomorrow, so “if you check the automated system tomorrow it will say you owe $70.05. That doesn’t make sense since I paid $137 yesterday. • She said on the message “If there’s anything else I can do for you, please call 1-800-Comcast and ask for me at extension 3024319. If I don’t answer the rep can send me an email and I will get back to you as soon as I can.“ • I went through the regular prompts and was connected to an “agent”- Tony (Employee # 1917686). Tells me to hold and I wait ten minutes and hang up. • I call Comcast again and ask for Billing. When I finally get a guy on the phone I have to give him all kinds of info again. He says there is no such extension and he can’t find out who Christine is. I should have expected this! • He says my balance was $306 (my bill says $291.65 for two months). I haven’t had internet or phone for a month and a half and I don’t think they can charge me that much. Also, I should be compensated for all my time and trouble and the stress they put me through talking to countless number of people and being put on hold and being given the run around. He says she did document that I paid $137 but there is still a balance of 160 something. With the 99 she will credit me with I still owe $70! I need to speak to someone from Corporate and someone should call me! I am not going to spend one more minute talking to reps on the phone. There is no point in it. I cannot believe the gross incompetence of the representatives in your company! I have spent HOURS on the phone with many people who lie and promise they will call and they don’t…people who promise to call Vonage and they don’t…people who promise to send someone to check the outside connections and when I call the next day there is no record that they were even planning on sending someone. Etc, etc. I am at a point now that I don’t even care if I ever watch tv again or use my home phone. All I want is internet service and will get that from Century Link. I have my cell phone to make calls anonth d access the internet anyway. I will be making this letter public. I do not think people should be subjected to this type of incompetence. It is very stressful to say the least. I do not believe I should be charged AT ALL for the month and a half without internet or phone and I should be compensated for my trouble. And I also had trouble with Comcast a few years ago when they published my home phone and address and I was working at a prison. It is very dangerous for an inmate to be released and look me up and find me. After that my phone and address got on the internet and it is easy for anyone to find out where I live. They gave me three months free service at that time but what did that do for me. My information is out there for anyone to find. INCOMPETENCE again! I am fed up and will be disconnecting the service. Allarah LaVelle
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ID
#781551 Review #781551 is a subjective opinion of poster.
Location
Tucson, Arizona
Service
Comcast Service Transfer
Cons
  • Incompetent customer service reps
  • Lies about pricing
  • Have to call multiple times to get a good call center person
Reason of review
No internet or phone for 1 1/2 months
Loss
$300
Preferred solution
I want company to look up employees that I listed and fire them or at least reprimand them. I listed most of their employee #'s. I want to be compensated for the hours I wasted on the phone and for the time with no service.

Comcast - Bully tactics

this month of jan 2016, has brought out "enough is enough".. i have been "bullyed", threanted, being disconneected. even AFTER i paid the bill..and the list goes on..i have been with comcast for 29 years, and they still can't understand what soc. sec. means and the ability to work with people..Different operators have stalled me..aand sometimes they can't even speak ENGLISH..!!! tired of this..i am physiccally disabled and they still don't care.. well, i am going "into the depths of *** to have this finally "ironed out""
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ID
#780783 Review #780783 is a subjective opinion of poster.
Cons
  • Non english speaking reps
  • Have to call multiple times to get a good call center person
Reason of review
Problems with payment
Loss
$400

Comcast - I have had 2 years of screw ups and one letter to the FCC already.

Two years of badboxes. Over a year was charged for blast which I never had and found out on my own, otherwise I would still be charged for it. In exchange you gave me a free dvr box after you talked me into x one boxes, which are a joke. They do not work in Wildwood, NJ. Call to have a box reset because of power outage and then get charged for a new box. Call and get the bill fixed and then get a letter saying that they are going to charge me again. Call and get the bill fixed and at a certain rate and call back next month and it is changed by $30.00. Get a bundle and still it seems like they get your bill up each and every year that I stay with them, this is outrageous! This is why good customers that pay their bill at least 15 days ahead leave you for another company. I also had to have my password changed recently and now my internet is as slow as dial up.When I call about cable t.v, phone and internet, I have to speak and explain everything to at least 3 people about the problem. That and the fact that I want someone that speaks English.
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ID
#780763 Review #780763 is a subjective opinion of poster.
Location
Cape May Court House, New Jersey
Service
Comcast Bundle
Cons
  • Billing customer srvice
  • Lies about pricing
  • Unreliable service
Reason of review
Poor customer service
Preferred solution
Price reduction

Comcast - Call Customer Service, Get Disconnected

1.4
Details
I tried to reset a password online. Comcast's chat rep dropped the chat after 3 exchanges, then coincidentally Phone and Internet service dropped (modem went into reset mode). 45 minute cellphone call to Comcast, no supervisors available, rep finally reinstated the services after accusing me of owing a bill - the most current one that is due in 2 weeks. Time to chat with FCC/BBB instead of the Comcast reps who very well trained in CYA. Comcast has no corporate scruples.
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ID
#780633 Review #780633 is a subjective opinion of poster.
Location
Camp Hill, Pennsylvania
Service
Comcast Bundle
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Comcast Removes Channels Contracted To Provide

2.2
Details
Comcast has removed at least 2 channels from my bundle package. I am supposed to have a contract for 2 years. They say the channels raised price on Comcast. Why does that concern me? Comcast will take away channels without your knowledge and treat you very poorly when you call. The "don't care" attitude is too obvious. If I could get streaming speed internet without them they'd be gone. It is all about being a monopoly. Different reps give you different answers and you can hear them laughing in the background.
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ID
#780269 Review #780269 is a subjective opinion of poster.
Location
Martinsville, Virginia
Service
Comcast Bundle
Reason of review
Not as described/ advertised
Preferred solution
Deliver product or service ordered

Comcast Appointment Review from Glen Ellyn, Illinois

4.0
Details
My fiance and I have never really had a problem with Comcast until we moved into our new home. Recently we had a sticker on our door that we have a sinal leak and we need to contact comcast to set up an appointment and get it checked out. Thats fine. I called customer service and they were confused. I got transfered three times and each couldnt understand the simple sentence "I recieved a sticker on my door stating I have a signal leak and I need to set up an appointment." Finally the fourth one set up an appointment for us and we were good. The day comes around...no show. I called back after the run around AGAIN and set up another appointment. This time I specifically asked if I needed to be home and she said no, no they dont need to come in. Cool. While at work I recieved a phone call stating that the comcast guy was at my home but no one answered the door and we need to set up ANOTHER appointment. What the heck, I specifically asked if I needed to be home? Im getting so annoyed to the point were im ranting on here instead of going off on the customer service. I like comcast cable but customer service is beyond terrible!
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ID
#780163 Review #780163 is a subjective opinion of poster.
Location
Glen Ellyn, Illinois
Reason of review
Poor customer service

Comcast - Xfinity Home Phone Service Review from Norcross, Georgia

1.0
Details
We moved in to our house on 10/26/13 Got xfinity at first. Then we saw our first bill for landline had a charge of over 400 dollars for one phone call to Asia on 10/23/13 Xfinity wanted us to pay the bill even after we proved that we weren't even in the house let alone the same state when the phone call was made. They have flagged our address and won't provide any service until we pay the bill for the call They know who the previous tenant is but Xfinity refuses to send them the bill So what's wrong with this picture? Can someone provide some assistance? One more thing they turned the charge over to collections under my name even though we weren't living in the house when the call was made.
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ID
#780073 Review #780073 is a subjective opinion of poster.
Location
Norcross, Georgia
Reason of review
Problems with payment

A HORROR STORY WITH COMCAST RESOLVED

I have some important news for you as to how to get the attention of anyone who cares at the worlds worst company - Comcast!! When you get one of Comcast's alleged Customer Representatives, and they lie, give you false information, put you on hold for a half hour, tell you to hold while they get a supervisor, but only really give it to another flunky who says they are a supervisor, and require 5 added calls to get nothing done, do this after the ordeal. Calls the headquarters, 215-286-1700 and ask for Neil Smit, President. They will transfer you to what is called the Executive Service team or something like that. Tell that all about your experience and they will then take it on to get it done. You know, if you can believe it, after 5 customer calls to the 800# where I was lied to, kept on hold, given all sorts of promises, when I got this team involved they sprung into action. I got a call from the local Comcast in Florida like an hour later, got a call from the service company who blew off the prior appointment, and got my problem solved. And, if you can still believe it I have gotten 2 follow-up calls from headquarters AND the local office, to see if I was happy. Hope all of your loathers of Comcast like me who are stuck with them, take this advice to get someone there to care about the horrors you have suffered with their so-called customer service (ha ha) representatives.
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ID
#780031 Review #780031 is a subjective opinion of poster.
Location
Magnolia, New Jersey
Reason of review
Poor customer service

Comcast Triple Play Review from Hollywood, Florida

1.0
Details
Esta gente son unos descarados te cobran más de lo que es te ponen servicios que uno no utilizo nunca y te montan un bill de 700 dólares después te ponen un saldo mínimo y lo pagas y a los 2 días te vuelven a quitar el servicio no lo recomiendo son la *** más mala que hay de servicio y siempre tienen problemas les aviso que no compren este servicio por faltas de respeto descarados son lo último que trajo el barco deberían cerrarlo
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ID
#779823 Review #779823 is a subjective opinion of poster.
Location
Hollywood, Florida
Reason of review
Bad quality