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Comcast in Arlington, Virginia - Use RCN in DC

Comcast has screwed me with increasing fees and false charges, difficulty in disconnected, poor service and poor customer service. All the bad things you read are true; in DC, use RCN instead. They charged me for a dvd box I never got, did not show for service appointments, and the speed was highly intermittent even though I paid for an upgrade. Their cables rely on a rather inferior, fragile system that in my apartment building was often failing, and it failed also when someone moved in since the cables are not labelled or dedicated, they were often cut. In trying to disconnect, I had to call multiple numbers; you can upgrade but not disconnect, and even in talking to a rep to disconnect, they want to move their service rather than let you disconnect.
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1 comment
Anonymous
#1042530

I filed a complaint with the BBB and the FCC regarding my poor service. I am suggesting that you do the same. Also please take the time to contact the executives for customer service via email with these addresses.

tom_karinshak@cable.comcast.com,

brian_roberts@cable.comcast.com

It is time that they do something about their bad customer service.

Review
#707312 Review #707312 is a subjective opinion of poster.
Reason of review
Bad quality

Comcast - Technical Support Review from Riverdale, Georgia

2.3
Details
Placed an order with comcast realized that my confirmation total was more than the total submiited when i complained someone canceled my installation and sent us a self installation kit that i never agreed to or ordered i was told in the begining i woul get a 100 gift card and then told my package doesnt come with one even though they offered me discounts i cancelled my order and will never do buisness with comcast again
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1 comment
Anonymous
#1042533

I filed a complaint with the BBB and the FCC regarding my poor service. I am suggesting that you do the same. Also please take the time to contact the executives for customer service via email with these addresses.

tom_karinshak@cable.comcast.com,

brian_roberts@cable.comcast.com

It is time that they do something about their bad customer service.

Review
#706918 Review #706918 is a subjective opinion of poster.
Reason of review
Poor customer service

Comcast Billing Department Review from Manchester, Washington

I set up Comcast service the end of June at a local office played 200 in deposits and 250 for 2 months of service I was quoted a monthly fee of 120 a month . August I go online to pay my bill it is 460 . I have called billing , have talked to managmet . I am being told that I have not payed my bill .have gone to the local office they are doing there own search of payments . my bill is now 615. Comcast refuses to work with me to resolve this issue. I do not no what to do next. It is wrong what this company does to people.
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Review
#706738 Review #706738 is a subjective opinion of poster.
Reason of review
Problems with payment

Comcast Modem Replacement Review

1.0
Details
New xfinity store in Bolingbrook, IL is horrible. Waited over an hour for modem replacement while 3 employees were standing around talking. Forget about the product (service) that only works half the time; a company that operates this way in terms of customer service should not be allowed to exist. People move I'm slow motion and definitely act like they are getting paid by the hour.
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Review
#706403 Review #706403 is a subjective opinion of poster.
Reason of review
Poor customer service

Comcast in Spring, Texas - Unless you hate yourself do not use this service

1.0
Details
in the last week I have had 2 business days with no internet or phones seperate incidences I have had 4 within the last few months. Their business customer service reps are trained to give you the run around and will not escalate your concerns. I have resorted to a complaint with the fcc I will have to fight to get released from this contract the penalty is 75% of your unused contract In 23 years I have had 4 providers and Comcast is by far the worst, not just because they have outages but also because the way they treat you and their staff training on how to try and get rid of you There is no place on their business web site to email a complaint The supposed supervisor I got on the phone after a 30 minute wait told me not to talk & hung up on me when I asked hime to send me an email of the procedure to be let out of the contract. I feel sorry for anyone that works for comcast I have comcast intenet at my home & it is just as bad
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Review
#705961 Review #705961 is a subjective opinion of poster.
Reason of review
Bad quality

Comcast is the worst

Comcast is the worst internet provider I have EVER experienced. Service has been down for three weeks, ever since I was told to reset the router to get 75Mbps service. Spent three hours on chat and the phone trying to fix. Waited two weeks to get someone to come out and fix. Then Comcast tech calls at 5:30PM and says I have to pay $60 to fix because router should be moved but he's got to go somewhere else first. Also, he has me down for the wrong day even though I previously confirmed with Comcast. I say I'll call Comcast cust service about the fees since nobody mentioned that previously. Then the guy is a no-show after 2 hours waiting...told multiple times he'll be here....just keep waiting...nope, he's not coming...in fact, he closed ticket and said it was completed. My upload speed is 2.58Mbps; they sell service as 75Mbps. Does that sound completed to you? I call again, sit on hold again, explain entire problem again...can someone come out tomorrow morning since he missed today...sure, she says that's the least they can do...oh, wait,nope, sorry but I can take Friday off work and someone will come out between 1-5PM...oh, but she'll give me a $20 credit because of the no show, what a joke. End result, my husband replaced Comcast router and cabling...Comcast can just kick back and relax.
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1 comment
Anonymous
#1042537

I filed a complaint with the BBB and the FCC regarding my poor service. I am suggesting that you do the same. Also please take the time to contact the executives for customer service via email with these addresses.

tom_karinshak@cable.comcast.com,

brian_roberts@cable.comcast.com

It is time that they do something about their bad customer service.

Review
#704919 Review #704919 is a subjective opinion of poster.
Cons
  • Have to call multiple times to get a good call center person
  • Product does not work
Reason of review
Not as described/ advertised

Use anyone but Comcast

I've been a Comcast customer for years. I know there aren't many choices, but know if you chose to use them watch your bill. This happened at my previous residence & now again. When you sign up they tell you $110 for the triple play bundle for 2 years. Which by the time you add their fees and taxes comes to $150 a month. Well after a year I noticed a small increase every month until my bill was averaging over $200. My husband went to the local Comcast where they told him Comcast owed us $150 refund because they had been over charging. But he would need to call customer service to get it worked out, they can't handle it there. SO my husband calls Comcast, waiting through 25 minutes of automation only to hear from them that our contract was only good for a year and after a year was supposed to go from $110 to $135. I'm not quiet sure how $135 turns into enough fees and taxes to turn into $200 but it seems to. They make their service so terrible that people will just put up with whatever they dish out to keep from having to deal with them. As soon as my contract is up I'm going with someone else. No matter what kind of deal they offer you, it won't last and their customer service is a person you cant understand and doesn't understand you and certainly won't help. I know they are a huge company and could care less about losing one person, but just like VERIZON, 1 person can turn into millions. People need to stop letting vendors and service providers run all over them. We all owrk hard and it's not ok!
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1 comment
Anonymous
#1042543

I filed a complaint with the BBB and the FCC regarding my poor service. I am suggesting that you do the same. Also please take the time to contact the executives for customer service via email with these addresses.

tom_karinshak@cable.comcast.com,

brian_roberts@cable.comcast.com

It is time that they do something about their bad customer service.

Review
#704761 Review #704761 is a subjective opinion of poster.
Reason of review
Pricing issue
1.0
Details
As the title says, do yourself a favor and never sign up for Comcast, we lose our internet and home phone connection so many times throughout the day it's unbelievable. Called customer service hoping to resolve this but all they say is it's fine on their end. Right...
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Review
#704604 Review #704604 is a subjective opinion of poster.
Cons
  • Messed up process management
  • Poor phone
  • Poor customer service
Reason of review
Problems with payment
Tags
  • Horrible Service From Comcast

Comcast in Santa Maria, California - Turning off and return equipment

I am not angry but annoyed by calling in abs ask to have home security equipment be pick up. This equipment was installed by a Comcast representative who in fact did a wonderful work,but as the week went on like this: at this location the security system reported a arm canceled on 9/08/2015 @ 11:21 am. In fact this system does not meet my requirements due to the fact every time I arm the system it does the same thing. I do not need anyone to fix or to redemy the situation, but to remove said equipment. I know it is rather busy,but I was told to either mail or bring in equipment. If I break it I pay for it. It was installed by a professional and now can be remove
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Review
#704258 Review #704258 is a subjective opinion of poster.
Reason of review
Damaged or defective

Comcast Service Review

5.0
Details
Comcast is down again 700 PM 9/22/15. Went down 5 times today alone. Comcast sucks.
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Review
#704235 Review #704235 is a subjective opinion of poster.
Reason of review
Bad quality