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Over charge | Comcast review

i start to getting internet service from comcast in november and since that time i got three times technicion come over to my place to find out why i was getting slow internet sevice and during this time i was using my cousins wifi who lives up stairs .Finally their technition find out that they are providing me internet 25mpbs despite i m paying for 75Mpbs . After they fix the problem i ask them full amount credit for those three months they refused me .The reason they said , they were giving me 25 Mpbs so they still wants to charged me for that but i was not able to do anything with that slow internet service thats why i was using my cousins wifi who lives up stairs.i dont think so they have right to charge me for the service that i didnt ask and i was not able to use.
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Review
#773129 Review #773129 is a subjective opinion of poster.
Reason of review
Problems with payment

Working with Comcast is worse than working with the government.

Hours of time invested. Day after day, one issue then another and it kept going. Six supervisors lied to me and said they would call back and not one did. It went from bad to worse. We have five business lines we are paying a ton of money to Comcast every month on the business level services and they are worse than government employees. I've never experienced anything like this. No returned calls. All kinds of issues. No normal business could ever survive with this pathetic level of service.
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Review
#772685 Review #772685 is a subjective opinion of poster.
Reason of review
Poor customer service

You don't know what you are paying for for each service | Comcast review from Exeter, New Hampshire

1.0
Details
Signed up - 66.99 blast internet special - told $3.00 for very basic TV - 50 channels - Total 69.99 not including equipment rental and taxes. When problem with internet for 8 weeks and want a refund for the service since it took that long Now told oh you only pay 38.00 for internet blast and 31.99 for cable Oh and if I cancel the TV - Same internet goes up to 82+ They don't list breakdowns on bill what you are paying for each service. only get verbal and won't send you anything in writing - their word against yours.
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Review
#771409 Review #771409 is a subjective opinion of poster.
Service
Comcast Bundle
Cons
  • Recording when calling in
  • Not disclosing what you are paying for each service
  • Lack of coordination between departments
Reason of review
Pricing issue
Tags
  • Comcast Internet Phone

Comcast - Tv Service Review from Hollywood, Florida

2.0
Details
1. Why is Comcast paying stations to rebroadcast their channel when they have 2 channels broadcasting the same show on both channels. 2. Why is Comcast charging us for Spanish stations when they have a Spanish service. We don't speak Spanish and shouldn't have to pay for those channels. 3. How many times can we see same TV shows and movies repeated over and over and over for years! The same repeats day after day just so Comcast can make it look like getting a lot of channels for the money. We are not!
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Review
#771405 Review #771405 is a subjective opinion of poster.
Service
Comcast Tv Service
Reason of review
Bad quality

Comcast Triple Play Review

Kings of incompetence and masters of bait and switch. I ordered the triple play and twice they put it through as a double play. They still haven't hooked up my land line 3 weeks later and now they want to charge me more $$$$$. I've resisted but now I see FIOS on the horizon.
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Review
#770568 Review #770568 is a subjective opinion of poster.
Reason of review
Problems with payment

Comcast - Account Review from Midlothian, Virginia

I was told by a customer service rep from one of xfinity's lobby locations that my promo was about to expire. She suggested i call retention to get another promo before they increase my bill. To my surprise when i received my bill the increase was already added to the bill. I went from paying $168.00 to $210.00.I could not believe the customer service from that department. I spoke with two different people on different days and they act like they were robots. It was like they were reading a sarrivalcript. I told them i was looking for something cheaper and they kept offering me something higher. One told me one thing and the other something else and when questioned about it said that there was some misunderstanding. I was over talked by one rep. She was more eager for me to close my account instead of assisting me. Long story short, i spent over 45 minutes on the phone and was given a promo that i do not like. It was strange that she was able to quote me a price when it was more than i could afford, but was not able to tell me how much my bill would be with the cheaper price. She claim that the reason was because of my location the taxes are different. I have been with Xfinity for over 10 years and had never received this type of service. I'm now in the process of looking for another cable service. I use to defend the company, but from what i have experienced i can no longer do that.
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1 comment
Anonymous
#1094705

I am in the same process as you. When I told Comcast I was no longer going to have their service they said I had a contract that I would be charged a penalty.

The contract expired in October 2013. LIKE YOU i have been a customer since 2011

The cost has continually increased Dec 2015 my bill was $162 now January 2016 its $170 way too much for an 83 year old

Review
#770022 Review #770022 is a subjective opinion of poster.
Product
Comcast Account
Reason of review
Problems with payment

Filed Police Report on Beligerent-Confrontational Installer | Comcast review

The appointment was to put in another outlet in my new (to me) home. Window of time was 8-10 AM. No call. He arrived at 9:55. The installer couldn't find the cables or source of service. He got frustrated. He had to go under the house. It is a crawl space. He got dirty and angry. Then he blamed it on the house saying that the garage wasn't built with the house (it was) and things that didn't make sense to me so he got belligerent and confrontational. I went into my house and locked the door. He went around to the other door and entered my house! He said he could come into my house because he was getting his equipment. He expressly did this after I locked him out and said I was calling Comcast. I did, and then I called the police. He got in his van, still yelling and sped out of the (retirement 15 mph maximum speed limit). I am still very distressed about this and appalled that Comcast condones this behavior. They reluctantly agreed to send out another installer tomorrow. I get free TV as part of my condominium dues. I just bought this place (a manufactured home) so am sure there was cable in the living room already and the property manager concurred. I had to go to the local Xfinity store and request another installer. They are coming tomorrow.
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1 comment
Anonymous
#1217717

I had a Comcast installer for tv and internet and screwed up both times by different installers with bad attitudes. Let me tell you that this was escalating into scary when they acted so annoyed they raised their voices (I got two for one together to install) and tempers getting more annoyed by the minute.

I told them very quietly how much I appreciated them and how hard they work everywhere but that I understood but that my attorney was coming and should be here within 15 minutes to finish up a transaction. They still left annoyed but told me I would have to pay for a return the next time. I told them that would not be a problem.

Scared the *** out of me and you might have guessed there was no attorney coming. Be careful who you let in to your home.....for real!!!!!

Review
#769970 Review #769970 is a subjective opinion of poster.
Cons
  • Customer service
Reason of review
Poor customer service
Preferred solution
Deliver product or service ordered

Xfinity Review

1.3
Details
Don't trust them when they promised not to raise their prices for 1 or 2 years they sneak it in on their rental of equipment and taxes.
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Review
#769764 Review #769764 is a subjective opinion of poster.
Reason of review
Pricing issue

Comcast Cable Review from Riverdale, Georgia

1.0
Details
Comcast aint SHXT.! Excuse my language, but like everyone else is stating they lock you into these "agreements"which are really contracts and then they don't live up to what they advertise. My bills goes up every month, then when i call they blame it on all these different kinds of fees. Then while watching TV the box always has to be updated and if you don't it will update on its own and it takes FOREVER.!
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Review
#768904 Review #768904 is a subjective opinion of poster.
Reason of review
Pricing issue

Comcast Cable Review

1.7
Details
Getting tired of cable prices going up while at the same time the number of channels is going down
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Review
#768807 Review #768807 is a subjective opinion of poster.
Reason of review
Bad quality