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1.6 Based on 777 reviews
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  • Customers like
    • When it works its good 21
    • Internet speed 15
    • Internet service 12
  • Customers don't like
    • Poor customer service 117
    • Outrageously high prices 64
    • Service 53

The following is an excerpt from my actual 2013 small claims presentation where I sued Comcast over $1,800. Feel free to use it as you feel the need to help you with your small claims action. Comcast actually perjured themselves several times during my hearing. In one instance bold face lied about having remooved an erroneously placed collection action aganst me. I check a week later to find out it had NOT been removed. It was really eye opening... Read more

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Comcast is the worst company on this planet. They have the worst, most non-educated people answering calls. One rep will tell you one thing and another rep will tell you something different...and neither of them be correct! The wait time to speak to someone is well over an hour only to have to speak to someone else because the first person doesn't know what they are taking about. By far, Comcast is the worst business I have ever had the... Read more

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I have been trying to get comcast for over a year but they keeping telling me my address is unserviceable. The reason they are telling me this is because some guy with the same last name as me live in the same apaertment as me and didnt pay his bill. I was told to go to the central office and show my id and lease, which i did. And the lady tells me because the service had not been turned off before i signed my lease there is nothing they can do... Read more

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Xfinity on Demand does not work - called tech support had the run-around. Had to give them my account phone number and unit id #, before they or he would help me. They are incompetent and have plenty of excuses. The tech name is Robert id@ mw8yvf2. Comcast is a scam. They are quick to disconnect for late payment, however slow to resolve a customer issue. I don't know how long I was without On-Demand, because I have other things to do. I was... Read more

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Called Comcast for and outage today on both my internet and my cable only to be cussed at by the rep, told I have Ghosts that caused my issues and then to be hung up on. The Rep was named Al. Got to Love great Customer Service! Then when I called back there was no record of my first call ( wonder how that happened)... Comcast these days has more outages then any other company we have been with its easy four to five outages a week for hours at... Read more

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I was a Comcast customer for over five years, and tried time and time again to deal with them. Here's the story . . . First signed-up with Comcast because the apartment we were living in had a deal with them - $80 a month for Internet and cable services. Perfect. At the time, Comcast was the only provider in the area, and signing-up for this resident referred plan probably saved me $30 a month with no contract. Service was reliable. I don't... Read more

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  • From mobile
  • 2 days ago
  • #927104

I waited a month for these people to finally tell me they cant service the area I live in. They kept telling me they were going to get my cable hooked up until I went into their offices. They are the most unorganized bunch of idiots I've ever had the displeasure of dealing with.

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I have had Comcast for a couple of years. It is bad enough that the Cable "Xfinity X1" and the "BLAST" 150 MB internet have both been subpar, but then you must deal with Comcasts "Customer NO Service" department. In my experience, I always have long wait times, am repeated put on long holds, and rarely have the "right person that can help". A supervisor will NEVER be available if you request to speak to one. The agent will always offer to have... Read more

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I am continually having a problem with someone going into my account and making unauthorized changes then getting billed for the changes. I contact the customer service and they give me all kinds of excuses then promise things like free HBO for life and reductions in my bill for my trouble and then next month it is all screwed up again and there is no record of what the previous representative promised. I try to get resolutions and am constantly... Read more

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Comcast runs illegal credit on customers and steals deposits then refuses to assist~! When you end service they illegally sign you up for new service you never signed up for and never provide then send ya to collections! They are worst customer service company and very illegal in their business practices- it is illegal to run a customers credit without permission and especially when the customer pays a $50 deposit to avoid this intrusion of... Read more

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having had the service for some time 2+ years and in the last year the problem has continued to increase in frequency. our video feed has no problem but the internet drops off completely we have had customer service out 2 times and they all brag how the signals are adequate and we should not have any issues after replacing the router/hub/wireless device they leave. only to have the problem happen again and again. the us/ds lights will start... Read more

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