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1.6 Based on 871 reviews
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  • Customers like
    • When it works its good 21
    • Internet speed 15
    • Internet service 12
  • Customers don't like
    • Poor customer service 118
    • Outrageously high prices 64
    • Service 54

Last year when my bill went up I called Comcast to see how I could get it lower. I talked to a rep who told me if I would agree to stay with them for the next 8 years I would only have to pay 92.40 a month. Well that worked for several months and then the bill went up. Now I'm getting the run around. I do have most of this conversation recorded with the reps permission. So contracts with Comcast verbal or otherwise is never honored. Go to AT&T... Read more

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Went and signed up for service ,first they gave me the wrong ,plug for the box ,had to go back and there were ,people lined up out the door returning, there junk ,had to go back the next day and get the right equipment, or so i thought, spent hours waiting for it to turn on ,then spent an hour on the phone twice ,trying to understand there service people, to which i could not understand what language they were speaking ,then whatever the guy did... Read more

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  • From mobile
  • 2 days ago
  • by anonymous
  • #1011302

Tried to get service started. They said the address didn't exist even though it does and kept changing the requirements needed to start the service. Has almost been a month since the first call and still no service. Very frustrating. I was even hung up on by a service rep just because I ask the address of the nearest service center.

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I have had to have repairmen out to fix my service 5 times since August for last year. During the hurricane in Florida, the total service went out the day before the hurricane hit, and we didn't get it back up till two days after the hurricane was over. Electric Companies were out the next day fixing power, but not ComCast. My elderly Mother lives with me and has severe arthritis of the knees and hands. She has an Alert One System that needs the... Read more

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My internet service has been on an off for two weeks. All Comcast does is send out a service tech. The answer is always the same, "it's an outside problem and the Comcast maintenance Dept will be out to fix the problem.". Maintenance never fixes the problem. Now use my Verizon phone as hot spot and it works great!! I understand Verizon is coming up with new technology that will allow a complete by pass for Comcast cable too. That will cripple... Read more

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Every couple of months, Comcast will add a monthly rental or purchase to my bill. I find it usually when I go to recently watched and a movie rental is in there that I did not watch. I go back through my monthly bills and see other movies that I have not rented or bought are on my past bills. I complained to the FCC but all that happens is the FCC refers it to Comcast and a Comcast employee reached out to me to discuss it. They say they can not... Read more

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I don't even know where to begin. I got married in October. While I was on my honeymoon, my bank sent me a chip card and deactivated my old card. This meant I was one week late on my payment. I paid my bill as soon as I got home and realized what had happened. Flash forward 4 months later... I continued making payments on my new card and received confirmations for every payment. Suddenly, my Internet gets shut off. I start an online chat with... Read more

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I use the Internet daily. The company I work for is in Minneapolis and I use Skype for Business for meetings. Additionally, my company uses Citrix for remote users to connect to their desktop. Any momentary drop of the Internet signal will crash my connection. This problem has become so frequent that my work is being compromised. I went to AT&T today with the hope for more reliable service. I can test the service for 30 days. My concern is that... Read more

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Comcast was offering lower prices on t.v. and stated I couldn't receive any new bundles because I am locked into my current bundle for 2 years!!!! No one informed me I was locked in for 2 years. They are a TOTAL RIPOFF! They are rude when you talk with them about issues. I am price shopping with other companies because this is one of the worst I have ever experienced. I would advise people to avoid them. My cable went out on a Friday and they... Read more

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Just got off the phone with comcast for an issue with my phone service or lack of its been out a couple weeks just noticed because someones been trying to call and called my cell. Called have to wait 2 days for anyone to come asked for a supervisor and got the same runaround asked for his superior and was told no! Asked for a complaint department told there is none! Have a 90 year old father who depends on the phones for emergency and they dont... Read more

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