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No transparency in pricing, There's always a bundle/promo that does not illustrate the cost of the pieces in the bundle; and the bundle/promo is for a set timeframe, where upon the ending of that timeframe there is a huge leap in the bill necessitating that they always...
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#1103355

Featured

Comcast service deterioration
Tropical storm winds a week ago, no lines down, Comcast still has service out without communication or explanation. Att has restored all the neighbors that dumped Comsact last year and had less than 2 hours outage. To make matters worse, the cable plant for Comcast is...
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2.9
#1102048
Do you guys ever check your drop box, i put my payment in there on 8/25/17 for 98.65. I just got my bill showing the past due for 98.65. This seem to be a on going problem for you. I don't know if your trying to pad comcast pocketbook by charging a late fee when the...
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Shaggsloco22
Shaggsloco22

There's this thing called online bill pay. You might want to check out that state of the art technology.

1.4
#1100935

Comcast - They lie

Comcast
#1101672
1.2
Details
The rep said they have NFL package ask them 4times they said yes then they said all lines been updated an internet is unlimited take to other people an that's all all a lie
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Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website

Comcast - Getting old

Comcast
#1093569
2.3
Details
I am a complete Syfi buff. Im 58 and love the 40s thru the 90s Movies and Syfi Theatre 2000. Why is the Shooter on. Good movie on cable. Half the *** is not this at one time great channel. IMHO. This make a mask is BS too. Please bring REAL SYFI BACK. 2015-17 is ***..... Don
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Billing Practices
Customer service
Website

Comcast - Terrible installation commitment.

Comcast
#1090846
1.2
Details
I have been scheduled for two iNstall appointments and NO ONE HAS SHOWN UP OR CALLED! WHEN I REACHED A REP THEY SCHEDULED ME FOR A WEEK LATER! I am totally disgusted with the customer service and install guarantee! I am a new customer and I thinking twice about using Comcast! ANGRY!
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Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website

Comcast - They suck big time

Comcast
#1088322
1.7
Details
I am trying to get serviceable and I am told I am not there is 4 boxes by me and one acrois tge street and only 5homes I am told I would have to pay to get service with them . They are willing to miss out all rhe future payments from these customers . I have to pay for box in front of my home and wire and etc . Total ***
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Coverage Area
Diversity of Products or Services
Product or Service Quality
I switched from a "Dish network" system to a cable system; "Comcast", almost 8 years ago, thinking that during a storm, I would lose all Dish satellite transmission. Waoo!, was I wrong! I'm very disappointed with the Comcast/Xfinity's service, I thought that their...
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3.4
#1100501
Comcast putting someone else Bill on your account, then turning your account over to the COLLECTION AGENCY. I went to the Comcast Office Three Different TIMES. Tried talking to the Manager Nautica, and she blew me off, would not talk to me, and the lady in the lobby...
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1.0
I liked
  • Customer service personnel
I didn't like
  • Supervisor do not care
  • Supervisors do not care
#1100259
Comcast has been the worst possible provider I could have chosen 17 years ago. In that time every conceivable problem, blunder, well intentioned or not, error has occurred. It's a good month when I don't have to call in to report no wifi, no signal strength, missing...
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Shaggsloco22
Shaggsloco22

If you've put up with them for 17 years you aren't going to stop anytime soon.... ***.

4.0
#1098954
We have had our home/buis landline for 30 years, move 3 miles and they would not give us our area code?? They showed we move 150 miles away. Typical no one listened to us, 8 hrs of phone calls useless over 3 weeks, no one ever called us back. Filed complaint with FCC...
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#1098839
Lessons Learned: Always ask the customer care representative to read the notes that he took of your case; Double check please. Especially when you are calling to Comcast. I bought Comcast TV and Internet services last month. After receiving the toolkit, I self-...
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2.3
#1094316
I've discovered that even a bad product can be less bad if the company has a good understanding customer service. Unfortunately Comcast is not one of those companies as much as they spend lot's of money trying to convince us they are. Can't tell you how many times a...
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I liked
  • Speed of service when it works
I didn't like
  • Poor customer service
#1092312
Comcast - False Advertising
I signed up for services because the area we live in does not support Uverse (we were happy customers for years). Saw this ad for 12 month service for $44.99 basic cable and net w/HBO. Also if we sign up for autopay and paperless invoice we would receive $5 discount...
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1.3
I didn't like
  • Incompatance of the agent
#1092126