Comcast - Poor Customer Service disconnected local line before new svc connected

Home

Add a complaint

Latest Reviews

Consumer Reports

Company Reviews

Consumer Forum

Consumer Advocacy

Sample Complaint Letter

Affiliates

Recently Discussed

Dell Computer Corporation
Dell, Awful Computers and even worse Customer Service
North Shore Agency
North Shore Agency, Inc complaint - Corrupt Companies
Walgreens
Walgreens reviews - Department & Outlet Stores
Yamaha Motor-USA
Yamaha Motor Corp. USA opinion - Boat Dealers
Mattress Firm
Mattress Firm - Terrible Customer Service
BuySteroids.com / Steroid.com / RoidStore.com
BuySteroids.com is a scam
Winn-Dixie Stores
DISTURBING BATHROOM SCENE!!! Complaint - Winn-Dixie Stores

Home » Consumer Reviews » Communications » Poor Customer Service disconnected local line before new svc connected

Comments

Poor Customer Service disconnected local line before new svc connected

Feb 22, 2008

Comcast complaint by Leahzing

Write your Review »

Requesting a bundle pkg, I took off work for installation, appt set up for bet. 11-2PM on Feb 14, 2008, I arrived home at about 11:10 AM and apparently missed the guy. Called comcast to check, they told me they couldn't tell until after 2PM. Called after 2 and was told 'he' was still in the area, and should be by. NO SHOW.

Called to reschedule, was told it would take 2 weeks. Come to find out, my local phone was disconnected on the 14th by comcast....Now i have no local service until they can come back out (the soonest is Feb 25 bt 2-4PM...which means I have to take another day off work)......I called and spoke to 4 diff. people at comcast, requesting a supervisor...to no avail. finally got a voice mail. when no one returned my calls, I called again. Got 'another' Supervisor "Oscar"...who has an Operator ID of TC( (closed parenthesis symbol???- what the *** is that???, and ID with a 'closed parenthesis symbol' get real.....and his Supr/Mgr is IVAN, but IVAN does not have a last name or an Operator ID as he is a manager? and he can't actually take calls or call people back?)

I can only assume COMCAST is lucky to have any customers at all...no wonder so many are going to Direct TV, even a small amount of CUSTOMER Service is better than NONE.

More Comcast Reviews

Discuss
Comcast News

on our forums

Quote this article on your site | Views: 127

Be first to comment this article

Comments on Poor Customer Service disconnected local line before new svc connected
Consumer Forum is another great place to discuss consumer concerns NOT RELATED to this article.
Name:
Comment:

Code:* Code
I wish to be contacted by email regarding additional comments