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I got caught with the Comcast bait & switch during their Bundled Service special last summer: order the $99/month service and receive a FREE Netbook. I switched my Verizon service to Comcast in Aug 2009 with lure of free Netbook. Comcast claims they didn't receive my signed contract, but they're billing me the $134/month. Attempted working it out w/ several reps, mailed in the contract twice - still no Netbook. Spoke w/ rep today (Jan 2010) and I don't "qualify" because they didn't get the paperwork. Asked for waiver of $150 early termination fee - they're happy to disconnect me but not a guarantee it will be waived. So - I'm a slave to their contract for 18 more months and they get my free advertising of my poor experience. I'd look at your other cable/internet choices!!! 128c823  Comments (33) |
| 1. Written by Amir on September 16, 2010 from indianapolis, indiana, US I am exactly in the same situation. I subscribed in August 2009. And whenever I called I would get a very different response. Sometime I am not eligible, then they said they have processed their part and I should get it in next 60-90 days (by the way this pphone call was in December 2009). I waited till April, but no lucl. Contacted again,same useless answers. Today I aent an email to Sherri and now I am going to report it to BBB as well. |
| 2. Written by Mudilo on May 3, 2010 from durham, new hampshire, US It took about 7 months, but I did get it, and I only got somewhere when I started to e-mail so I recomend that to anyone who is waiting for the netbook. tell them your name, account number, and that it's been forever lol!!! |
| 3. Written by Dee on April 26, 2010 from san jose, california, US i am in the same boat. when i called today since i was told that they were shipping out the netbook back in Dec 2009, the rep said that the sales person forgot to enter the promo code when i got the triple play bundle deal. i told them it's not my fauth and the rep said i'll get $100 giftcard. this is cheaper than the netbook which i want so i will contact them to eitehr send me the netbook or give me $200 giftcard. Comcast has really poor customer service, i was transfereed around 4x before someone could actually help me. |
| 4. Written by C Ross on April 19, 2010 from detroit, michigan, US Hello All, I was in the same situation as you. I signed up in Aug 2009 for the triple play with the free Netbook after ninety days. After I waited about 16 weeks I called to see what was going on several time and each time I was given the run around, promised to be called back with an answer with no luck and still no Netbook but cable with a contract....so I was doing my part of the deal and was getting hot with angry by the day that Comcast was not doing their part. SO I had been looking online and saw that a couple of people suggested filing a complaint with the Better Business Bureau so at the end March 2010 I did so. At that point it was like week 29 which is well pass the time Comcast promised I had also called Comcast to find out what was going on and the Check Myrebate number to see if they had any information which they advised Comcast had not forwarded or my eligibity forms. At week 31 I called Comcast to just cancel...for me it was princple....Yeah I could have brought my own Netbook but I committed to them for two years so I was going to get what they promised or I would never do buisness with them again. I believe when I called back April 1 I got a different response....Of course they blamed it on the wrong contract so I fill it out again but my Netbook has finally been mailed out....I received a letter from Comcast saying it is on the way with a tracking number so I suggest everyone make a report with the BBB online. It helped me! |
5. Written by Mike on April 14, 2010 from san jose, california, US I have been getting the runaround from Comcast, and they offered me nothing in the end. |
| 6. Written by Dave in Indy on April 14, 2010 from indianapolis, indiana, US UPDATE: Well after several hours on the phone in February, it appears that they put the right "code" on my record on February 16th. The problem though is I got service in August of 2009 and that should have started my 90 days. Now I have to wait until at least May or June. If is not in my hot little hands by the middle of June, I'm feeling a class action lawsuit. |
| 7. Written by MaC on April 8, 2010 from -, -, DO I too was promised a netbook when i signed for the triple play in august. No luck on the netbook. I have been waiting for months and just today comcast told me: the agreement has already been cancelled, after the attempts that we have tried to reach you. They claim my email address was invalid, which I doubt since they send me my bill every month so they mailed the agreement. Never received it either. |
| 8. Written by JC on April 6, 2010 from el cerrito, california, US Update to my previous post... thanks to Sherri and Detreon @ Comcast I got my netbook last week! I recommend that you communicate the facts to them, and be respectful but persistent. Good luck. |
| 9. Written by Dave in Indy on March 17, 2010 from indianapolis, indiana, US Well I since November I have been trying to get to the bottom of my notebook issue with Comcast. Today I found out they finally put the "right code" in my record so I could contact the rebate center. Contact the rebate center and they say they have no record, and could be 6-8 weeks before they even have the record let alone the 2-4 weeks to get shipped after that. Absolutely insain that they do business this way, and very dissapointing. |
| 10. Written by Karen on March 6, 2010 from san jose, california, US I never got mine either, but I contacted Sherri at Comcast and she got the ball rolling for me. It took about a month, but I am looking at my netbook right now. Go to Comcast's Twitter page or email . |
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