Comcast - Incomplete installation, calling over 3 months

Incomplete installation, calling over 3 months

May 4, 2008

Comcast complaint by Dermisch

When comcast came to install our service, the technician arrived 4 hours late and then informed me that he would have to come back the following day. He installed the service but never covered the outside box that is attached to the side of the house. I called soon after the installation to have them cover the box and have called over 10 times since over a 3 month period. I get the same response from "Customer Service": that they will forward the issue to maintenance but they can't directly influence them to complete the project. Aren't the technicians also Comcast employees? Why do they feel they can be totally unresponsive to customer concerns. Last time I called I got the corporate number (not toll free) and will try that route. But at this point, Comcast has been the worst internet provider that I have ever had.

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