Comcast consistently does not send us a monthly bill and then charges us a late fee the next month. This is the 2nd month in a row that this has happened and the 4th time since we started using Comcast. The customer service is AWFUL and rude! When I called most recently, the operator rudely asked "what, you thought your service was free". I was not aware that I had to personally call Comcast each month and request a bill. Not only is the customer service awful..the actual tv service is terrible and our internet never works. On demand never also never works.I recently voted Comcast "Worst Customer Service" for the 2008 Consumer Reports survey.
1. Written by Tony--Nashville, on 10-06-2008 13:33
I have been forced to use Comcast for a very long time and Eva, I am sorry you are very wrong. I have never had proper service, especially for the price they charge. They will work and work and then not work on problems at your inconvenience but never resolve anything. As an engineer, business professional, and business manager, I know much about how to deliver and support a product and manage a business. Comcast does it all wrong and does not care. Why should they? They target markets where they have no competition. One day competition will be allowed in Nashville, and there will be a great sucking sound as everyone rushes to leave Comcast. I have met no one, ever, that was happy with Comcast.
I ordered the soccer channel package about a year ago ($1.99) and someone came and set me up with the appropriate box. For about a year, I paid Comcast $105 for internet and cable. Suddenly, that changed to $120 because (as a letter purportedly informed me), I am using a digital box. I never wanted anything else but the soccer channels and when I signed up, that was the deal I was given. In typical Comcast fashion, suddenly, there are other charges that apply because the box is there, etc. Extremely sleazy!!! I had a someone help me today with this problem (the only solution was to get a "lower package"or pay $15 for "box removal)- she was very professional even though I was steamed.
I cannot wait for Verizon's fiberoptic network to appear on our neighborhood - I am totally fed up with Comcast and will switch from that company as soon as I can find alternatives!!!
amen. Its hard to believe that a company treats its customers so badly that we have to do a google search for "i hate comcast" just to feel like a normal human again! Think about that.
well i feel better. almost. Thank you i hate comcast forum!
5. Written by Nashville - Where Comcast suck, on 14-05-2008 10:16
Okay here's my story.. I just bought a new house a year ago and like any normal Jo I called for cable, internet etc. Well it took them 3 months to get it right and I had to fight them the entire way to come out on "my" time to get it done.. I ended up losing 4 days of work that's about $800+ of loss and or vacation.. Then my on demand never worked so I would call and the answer I got was, "well it's a free feature so it doesn't always have to work". Loved that comment due to the fact that the on demand is "used" so well in their commercials of sales to you.... So one year later I At&t come into the neighborhood... I took the bundle service and for TV, Internet, and a land line phone (which i didn't have before) I pay $10 less a month, I got $350 for switching, and 3 months free service which is the 1st moth the 13th month and the 24month free..The space it out.. Okay so let me tell you I'm learning my dish satalite but I call them even when it's a user issue and the customer service is unbelievably terrific!! Even when it is whether and I lose signal I don't get mad, they credit my account and so what that I don't watch tv for that night or day... It is worth having a nice helpful person who gets it and does their best to help!!! Thank you AT&T you have me for life!!! Comcast.... you and your horrible customer service can suck it!!
I live in Colorado Springs and Comcast took over for Adelphia. Adelphia had a good thing going with their moxi box, and I held on to it as long as I could. Today it died and I had to change it out. I hate the new box. It is horrible. The installer knew very little about it. He was a good guy, and I won't shoot the messenger, but training it seems is minimal. How is it that on the front of the new box, I can see the time or the fact that it is recording but not both? What about having to press two buttons to turn the tv off without cancelling the recording? I can see me losing alot of recordings in the future. Because I am gone alot, I may have to give up some of my shows. If that happens, I will dump the service all together and do without. I hate comcast. I have had cox, adelphia, and quest in the past, and they all seem to have a handle on how to do things. Comcast does not know what they are doing, but since they are the monopoly here, I am stuck. I am going to spend the next few hours figuring out how to use their new box (there was no instruction).
7. Written by I'm glad its not just me..., on 03-05-2008 02:39
I have had numerous problems with comcast, the biggest being that they have a bunch of idiots working there who pass you on to a different department who also can't help you. You would think that they would want to keep me happy since they get my $110 a month. I am cancelling my service despite the fact they are my only option. I've had it. I had DirectTV for 2 years and the one time I had a problem it was fixed with one phone call. Where can I vote for that "Worst Customer Service?"
good luck dealing with their customer service department, they know nothing, can't help you and really don't care that you have to pay an extra eighty bucks because they told you they would disconnect Verizon FOR you and never did. Aside from that it has been one issue after another, all customer service issues.
9. Written by in memphis hating comcast, on 01-05-2008 20:44
i signed up online to get hbo and starz free for 3 months the local comcast doesnt see that promo anymore and tell me the i need to call the online department because their seperate. my bill is 142 a month i only have cable every month i have to call and they take money off. i want out
I can't believe I have been on hold for over 3 1/2 hours to speak to a customer service representative or technician or anyone to help fix my high speed internet access which died today. 3 1/2 hours and have the hold music on 3 separate phones for 3 1/2 hours. They are a huge company. What is it - they only have 1 person answering the phones for customer problems with high speed internet access? this is so ridiculous and only 1 of the many problems I've had with them. I don't even want to get into the whole problem with my setup with took over 5 visits and over 1 1/2 months to set up my triple play. They need to work on ANY customer service b/c right now there isn't anyone answering the phones!
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