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Home  »  Consumer Reviews  »  Wireless  »  Did Not Listen...Paying for wireless services that is not connected
Did Not Listen...Paying for wireless services that is not connected
Apr 15, 2008
Comcast complaint by Beverly401
If by writing this letter, I could receive better services and the answer to my question, a better customer service is what Comcast need to provide. My name is Beverly Walker of Chicago, Illinois.

Please re-evaluate my account with Comcast.

I needed someone to listen to me. I needed someone to understand.

1 - I order Comcast wireless services.

2 - I was never connected.

3 - I should not have to pay for wireless service that was never connected.

On February 9, 2008, I talked to a representative. He tried to walk me through the connection process. It was not completed because I had the Wi-Fi connection. The agent I spoke with knew that I was not connected and so nothing was done since then. But, I did receive a bill for services I never used.

I am very upset by Comcast reaction and most of all "why are you charging me?" Your record shows that my service was never connect so why am I being billed.

Businesses should not charged people for services that were never received. I don't understand. Please review my account. Your people need to understand also that people do not want or need to pay for services they do not receive.

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