Customer ServiceComcast

Comcast, the media conglomerate with more than 47.1 million cable, Internet and telephone customers has recently introduced the new name for its core products. Though the parent company will retain the Comcast name, its cable, telephone and Internet services were rebranded Xfinity in 11 markets, and nationwide thereafter. The idea behind Comcast's Fancast Xfinity TV service is to enable subscribers to watch their cable-channel shows on their home PC and mobile devices. Once logged in, the service checks to see what is included in customer's cable package, and then allows to see some of that programming online. Subscribers can watch the free content on Fancast Xfinity TV without logging in; but to watch the cable network and premium-channel content, they must download and install a program called Comcast Access including Adobe AIR and the Move Networks player. Fancast Xfinity TV offers a better selection of TV series than it does movies. Comcast's Fancast Xfinity TV Internet TV service has a limited amount of cable network though and premium-channel content is holding it back.

The company has reviews in these categories: Telecommunications Media Household Services

Phone 1-800-COMCAST (1-800-266-2278)
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Comcast Corporate Headquarters1500 Market Street Philadelphia, PA 19102-2148
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What our users think about this company

1.6
Diversity of Products or Services
1.9 474 votes
Customer service
1.3 470 votes
Website
1.9 358 votes
Exchange, Refund and Cancellation Policy
1.4 165 votes
Billing Practices
1.5 125 votes
  • Diversity of Products or Services
    1.9 474 votes
  • Customer service
    1.3 470 votes
  • Website
    1.9 358 votes
  • Exchange, Refund and Cancellation Policy
    1.4 165 votes
  • Billing Practices
    1.5 125 votes
  • Customers like
    • When it works its good20 votes
    • Internet speed14 votes
    • Internet service12 votes
    • Internet when it works5 votes
    • Old comcast5 votes
  • Customers don't like
    • Poor customer service116 votes
    • Outrageously high prices63 votes
    • Service51 votes
    • Being lied to45 votes
    • Inability to resolve problem16 votes
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