Comcast is useless

945 of 1581 Comcast Reviews
Sep 11, 2011
review #261233

I have been having trouble with Comcast for 2 months. DVR would not record, we went to office and traded it in and now this one is not working properly. The sweet people they put on the phone to talk to you, don't know anything but to try to apeese you. I am so tired of giving them my

box number and waiting anywhere from 20 to 35 minutes to talk to someone!

Comcast get your act together or get out of the business.Right now I have an appointment for Tuesday at their conveinence...Sick of their runaround

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Al

Feb 23, 2012

Rosaire John: However in your case since the account was under a BULK account, we do have a dedicated support for BULK account holders.

Al: ok

Rosaire John: You may need to call this dedicated number 800-655-9081.

Rosaire John: They will be the one responsible for processing any orders for BULK accounts.

Rosaire John: Kindly take note the number for future reference.

....this number does not pick up for 45 minutes!

0 0 Reply
Al

Feb 23, 2012

Rosaire John: Thank you for bringing this to our attention.

Rosaire John: I am here to provide you with excellent customer service today. Please be assured I will do my best to help you with your concern.

Rosaire John: May I know when and where did you try to order a box?

Al: online, on the phone and via email

Al: i have contacted comcast 7 times now

Rosaire John: Oh I see.

Al: over 3 weeks

0 0 Reply
Al

Feb 23, 2012

Al: My Issue: Still cannot order digital box (week 3)

Rosaire John: I hope you're doing well today.

Al: yup

Al: but ive been talking to comcast again

Al: week 3

Al: still no result haha

Rosaire John: I see here that you have concerns ordering a new cable box, correct?

Al: you guys are terrible

Al: yup

Al: I cant order one

Al: im not concerned

Al: i just cannot get one

Rosaire John: I’m really sorry that happened. Let me see what I can do to make it right for you.

Al: I pay comcast money

Al: but have no service

Rosaire John: Thank you for bringing this to our attention.

Rosaire John: I am here to provide you with excellent customer service today. Please be assured I will do my best to help you with your concern

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