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Home  »  Consumer Reviews  »  CONS  »  Comcast, poor customer service
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Comcast, poor customer service
Feb 26, 2008
Comcast complaint by Leahzing
Scheduled to upgrade my cable TV to include Phone and Internet access...the service man disconnected my phone on FEB 14th and failed to connect service.

After many phone calls to the company's contact number 713-341-1000, I became irate due to the fact that this company has no communication skills with it's field staff and do not assist there customers (although I advised them that I needed my local phone for Emergency use)...it was continually difficult to speak to anyone about the initial phone person, each 'supervisor' I spoke to advised me there was nothing they could do...one kept saying "I'm afraid...." at which I advised they should be afraid..if this was the service they provided. In addition to calling the company (at least 4 times) I also emailed the Vice President of Customer Service...who guaranteed 24 hour contact...I received no contact via email or phone.

I continually asked the customer service person (supervisors) for the address of the FCC (Federal Communications Commission) and was advised that they do not have that address...that I should look it up on line (I can only presume they assume I have internet...apparently not thru them tho...as they haven't connected me yet).

As service providers to my area, I feel they have a certain Monopoly and feel they do not need to provide "good" customer service...

The service I have received up to this point is beyond POOR.

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1. Written by John Johansen, on 26-02-2008 21:01

I dumped ***-cast and dropped their cable from my home. It now sits across the street in a pile at the base of a pole. They (initally) offered the $99.00/month deal for cable, tv and telephone to new customers only. I called and wanted the same deal. They told me no, new customers only. O.k. A new cable outfit came to town. I successfully changed EVERY SINGLE PERSON ON MY STREET (SAVE FOR 2) OVER TO THE NEW CABLE COMPANY. The new cable companyis 100 times better. They give MORE FOR LESS. Over a year later and it is still a bed of roses. If you can dump ***-cast, I would do so.

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