Comcast Complaints and Reviews

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Comcast
Main address: 1500 Market Street 19102-2148  Philadelphia PA
1-800-COMCAST (1-800-266-2278), , http://www.comcast.com/customers/feedback/default.cspx
  • 1,654+28 mobile complaints
  • $330K claimed losses
  • $199 average
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  • 1 day ago
  • Internet
  • Berkley, Colorado
  • Internet
  • 18

My internet has been spotty for months. I returned the splitter, that did not work. I returned the Modem, that did not work either. Someone came out and look things over and made a few changes to my equipment, that didn't help either. The next guy they sent out climbed up the pole and discovered that I wasn't correct properly so he fixed that, which also did not help. So then they sent out a... Read more

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  • 1 day ago
  • Internet
  • Chicago, Illinois
  • Internet Service
  • 15

I moved to a new home and wanted new internet service at the new home. After leaving Comcast three years ago because they were too incompetent to add internet to my existing cable service, I decided to give them a second chance. I scheduled an appointment to have a service technician install the new service. I received two confirmation calls from Comcast and they never showed up and never... Read more

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  • Sep 12
  • Television/ Radio
  • Service Rates
  • 42

I have been a comcast customer for over 8 years because i don't like satellite service. I have tried on several attempts to lower my service because i pay over 225 a month. My husband called again today tring to get a lower service with cable, phone and internet and they refuse to give use a lower rate.These company is money hungry,so by them refusing to lower my bill, I am considering to start... Read more

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  • Sep 12
  • Television/ Radio
  • Doylestown, Pennsylvania
  • Service Refund
  • 23

Today I called Comcast to reissue me a refund check for $27.51 in which Comcast Financial Agency Corp sent me on 2/3/14. Due to moving out of state and buying a house the check got lost and found again. Supervisor ID#Roy0313 who works in billing refuses to escalate my issue to a Manager and told me it was my fault for not cashing the check and they no longer have my account number on file nor do... Read more

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  • Sep 12
  • Television/ Radio
  • Premium Channels
  • 12

I don't know why we are still with comcast. Whenever there is a problem it takes forever to get in touch with someone who can actually resolve an issue. For example I am paying for premium channels yet it is unavailable to me. They reset it over ten times and the same issue is unresolved. I'm paying for what?! I refuse to pay for something I am not receiving. I will call and contact the loyalty... Read more

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  • Sep 11
  • Television/ Radio
  • High Speed Internet
  • 41

Wow, just wow. I am amazed at the level of incompetency that exists among comcast employees. I have never, EVER had a more trying, frustrating, ENRAGING experience with any company I have subscribed services with. Where do I even begin? I ordered internet service. I'm suppose to receive the 50kb speed yet I can't even stream netflix or hulu so various speed test shows I'm receiving anywhere from... Read more

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  • Sep 10
  • Television/ Radio
  • Sullivan, Indiana
  • Comcast Cable
  • 1
  • 1
  • 18

In 2009 I moved away from Comcast service area, so obviously didn't transfer, just shut it off. Paid and closed my bill 11/2009. Checked my credit (as I do often) Comcast placed a $89 bill in my name with a collection co., COMCAST collections is impossible to reach!!! I have been trying to 2 weeks! NOW, my fake $89 bill is with 2 separate collection companies!!! Credit Protection Associates... Read more

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  • Sep 09
  • Television/ Radio
  • Davie, Florida
  • Tv Cable
  • 22

I called comcast and placed an order, the technician showed up to do the install, he did not have enough equipment and informed me that he did not have a signal coming into the house. He ordered a new cable to be ran. The work was done a few days later and after waiting 3 weeks, i called them back for them to complete the install. I was informed by a sales person that there was no record in the... Read more

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  • Sep 09
  • Television/ Radio
  • Summit, New Jersey
  • Cable Service
  • 15

Coming from Optimum, I am very disappointed with their customer service/technical support. I do not have alternative cable service b'c Verizon FIOS has not come to the area where I reside and as a new customer professionalism goes a long way and it is poor. I have waited 6 days since I had to pick up my equipment *yes b'c they charge you if a tech comes to set up your service, and the box... Read more

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  • Sep 09
  • Media
  • Nashville, Tennessee
  • Bad Customer Service
  • 20

I spent the entire day either in chat or on hold with Comcast yesterday and there wasn't a single person who knew what should or could be done. My cable/internet was turned off without warning yesterday. I knew my bill was past due but not in the amount to warrant a disconnect. I always pay my bill around the second week of the month, every month and I have never been disconnected before. After a... Read more

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