Comcast Complaints and Reviews

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Comcast
Main address: 1500 Market Street 19102-2148  Philadelphia PA
1-800-COMCAST (1-800-266-2278), , http://www.comcast.com/customers/feedback/default.cspx
  • 1,761+41 mobile complaints
  • $380K claimed losses
  • $211 average
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  • From mobile
  • Comcast
  • 1 hour ago
  • by anonymous
  • #560706

I hate Comcast!!!!!!! Too many call centers. Different systems for every time you call. As I am typing this iam on hold for more than 20 min. Iam furious and will call their senior management tommorow. Add comment

  • From mobile
  • Comcast
  • 18 hours ago
  • by anonymous
  • #560360

I live in Memphis Tennessee and our internet has been down for 24 hours. I'm an online student and this stuff is quite ridiculous. Really starting to hate comcast right now. Add comment

     

  • 22 hours ago
  • Television/ Radio
  • Billing Department
  • 1
  • 1
  • 14

I wish I could give this zero starts. WORST CUSTOMER SERVICE I'VE EVER ENCOUNTERED. I was charged $50 on my previous bill for a "failed video install" (meaning someone came out and flipped a switch because they couldn't help me over the phone). I called to ask about the $50 charge and it was removed! I was so pleased until my bill came this month. The $50 charge was still there, so I called to... Read more

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  • 2 days ago
  • Media
  • Philadelphia, Pennsylvania
  • Billing Department
  • 19

I have been attempting to resolve an issue since Sept 8, 2014 with comcast about a credit that was due to my acct for over payment in the amount of $400.29 They have yet to credit my account and now have sent me to collections!!!! You have my money, why is this so hard to do!????? CREDIT MY ACCT. I HAVE SINCE CLOSED MY ACCT AND WILL NEVER BE A CUSTOMER EVER AGAIN. Why can this not be resolved.... Read more

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  • 2 days ago
  • Television/ Radio
  • Fremont, California
  • Representative
  • 34

Comcast employees have entered our back yard and a neighbor's backyard on more than one occasion without permission. Toward the end of last yard I came home from work. When I went into our living room, I was surprised a stranger walking out of our yard. I went out front just in time to see him head into our neighbor's back yard. After only a few minutes he came out and walked away down the... Read more

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  • Nov 18
  • Television/ Radio
  • Philadelphia, Pennsylvania
  • Modem
  • 18

My need is simple: fix a defective modem. I expect it would have taken 10 minutes of work at most. To date, the process to get this problem fixed has now taken 3 weeks, 7 missed technician visits, 4 re-scheduled appointments by the system without informing me, a bazillion calls to technical and customer support (connecting to both offshore and onshore folks) each with a hold time of 30 minute or... Read more

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  • Nov 18
  • Internet
  • Rehoboth Beach, Delaware
  • Internet Service
  • 23

its very simple. I get internet to be able to you our wifi at home so that I don't have to waste my phone data, however lately Comcast is literally down every other day! It's very annoying and I am currently pissed. I go to be with it down, wake up with it down, go to work & come home and it is still DOWN!!! It's pretty ridiculous I don't see us keeping this internet provider. If anything... Read more

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  • Nov 18
  • Media
  • Renton, Washington
  • Cable And Internet Equipment
  • 10

comcast is supposed to deliver a signal that we can see on our TVs. thieves have been stealing that signal so comcast encoded the signal to thwart the thieves and passed the cost on to the paying customers. but, we can't see an encoded signal, so they tell us we need a decoder box in front of every tv in our house - at a cost to us of $2/mo for each DTA ... for life. this is ridiculous. ... Read more

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  • Nov 18
  • Internet
  • Modem Upgrade
  • 20

Comcast refused to come out and set up the upgraded modem that was sent to a disabled person who is unable to install the new system. When I called Comcast they advised me there would be a $70 service charge to install the modem. At first I had called Catholic Community Services for a tech savvy help. Catholic Community Services was basically rude and said that it was the responsibility of... Read more

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  • Nov 17
  • Television/ Radio
  • Chicago, Illinois
  • Cable Service
  • 37

We have been with concast for almost 5 years and used to find them a great company. But not only has Comcast become terrible to do business with for me, the customer service is now practically non-existent and many of the agents are rude and incompetent. back in August I was on a call for over two hours and transferred to several representatives trying to correct the mistake that comcast had... Read more

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