Comcast Complaints and Reviews

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Comcast
Main address: 1500 Market Street 19102-2148  Philadelphia PA
1-800-COMCAST (1-800-266-2278), , http://www.comcast.com/customers/feedback/default.cspx
  • 1,578+19 mobile complaints
  • $300K claimed losses
  • $188 average
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  • 9 hours ago
  • Television/ Radio
  • Atlanta, Georgia
  • Bad Internet Service
  • 2

Have just scheduled our 9th service visit in 9 months. No improvement yet. Some visits they never show and never call to cancel, despite the service folks saying "they are in route" when I call to check. We replaced all the in-home wiring at comcast's suggestion (about $400) - that was not the issue. We have replaced modems, boosters, etc. no effect, comcast replaced the wire from the street... Read more

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  • 9 hours ago
  • Television/ Radio
  • Paducah, Kentucky
  • Deceptive Advertising
  • 2

Paducah, Ky. Online offers specifically for Paducah listed my package with a $150.00 Visa gift card w/ 2yr plan. Rep said only $75 showed in system so would have to talk to other reps to get the offer shown online. I spoke with 5 people and NOT ONE would/could help. One even said to call the visa gift card center...Why? They don't ISSUE the cards! They only ship out and service the cards that... Read more

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  • 12 hours ago
  • Media
  • Account Shut
  • 6

Here is is my letter to comcast ( tis after after 10 plus calls and 8 months no resolution) Dear Mr Karinshak, My name is Fred G Volk III and I am Director of Operations for PeriShip and have been desperately trying to resolve a customer service issue that started late last fall on my home account. and now more than 8 months later I receive an account shut off notice - So as you may imagine my... Read more

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  • 12 hours ago
  • Media
  • Isp Overcharge
  • 6

I ordered Comcast ISP in May of 2013. Shannon, the sales rep, told me the initial cost would be 39.99 per month, and after 6 months it would go up $10 to 49.99 per month. Shannon also told me the hardware I had at the time needed no upgrade. I wound up having to lease a modem from Comcast because mine would not work. After 6 months the monthly bill went up 25 dollars. I called to inquire and... Read more

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  • From mobile
  • Comcast
  • 15 hours ago
  • by anonymous
  • #515557

Every year my bill increases $100 without making any changes to my service package. We've tried adding my name so I can give my husband a break from having to always be the one who calls to fight with them. They add me, but each time I call they tell me again that I'm not an authorized user. Go somewhere else for service! This once great company is now just screwing its customers. Add comment

  • 1 day ago
  • Internet
  • Beachwood, New Jersey
  • Lousy Internet Service
  • 18

I began having issues with my internet from day 1, but recently was the best, of the worst. I had issues for about 15 days straight, and had 'bullets' sent to my modem at least once a day. So about 10 days ago a tech came over. Now since i disconnected my modem overnight the *** thing decided to work when the tech connected it. I asked for a replacement since it was at least 10 years old and... Read more

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  • Jul 23
  • Internet
  • Transfer Service Cancellation
  • 1
  • 32

I want to rate -1000. They are idiots, rude, all screwed up and virtually crazy. I was scheduling a move transfer for 7/28/14 and got disconnected. Waited and no one called me back or sent me email. I called again and was told I was scheduled for 7/30/14 and it was without my consent or knowledge. I was told I had to cancel the transfer, but then they would not do it saying "I will get fired... Read more

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  • Jul 23
  • Television/ Radio
  • Santa Fe, New Mexico
  • Bad Technical Service
  • 14

I would never recommend this service to any household. Yesterday I received a confirmation call indicating a technician would be here between 3-5:00. I arrived home at 1:00 and by 4:50 no one had arrived. I called the call center and the tecnician was supposedly on their way. At 5:45 I called back again, the customer service personnel wasn't able to place a ticket at tat time. I asked to... Read more

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  • Jul 23
  • Television/ Radio
  • Bad Customer Service
  • 13

Below is what happened an email I have sent to them.......still no contact....this is beyond crazy!! "This is beyond crazy. I need this fixed, I do not have time to be on the phone with Comcast for hours. My wife was just diagnosed with cancer. We don't have time for this at all! Lets start from the beginning. Mind you, I have all my calls recorded, so I have proof of everything I am about to... Read more

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  • Jul 23
  • Television/ Radio
  • Chicago, Illinois
  • Cable Tv
  • 21

I had ordered xfinity tv and internet service through an online promotion that included the Preferred (220+ channels) Double play cable TV and 50mbs internet for $89.99/month for 1st 12 months and would increase to $119.99/month from months 13 through 24. I made sure that a cable card was in the order (at $0 per month) since I wanted to use my own Tivo box. When the install guy came out he did... Read more

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