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  • Customers like
    • When it works its good14
    • Internet service8
    • Internet speed5
  • Customers don't like
    • Customer service75
    • Service46
    • Price45
  • From mobile
  • Comcast
  • 1 hour ago
  • by anonymous
  • #641511

Customer service is HORRIBLE! I got stood up by comcast. They wanted us to pay to reschedule when it was their fault. They did not care that the installer never showed up or called. We are switching to a different company as I type this. Every person was rude and didn't know why the person never showed up. Never recommending comcast to anyone. Add comment

  • 3 hours ago
  • Internet
  • Redmond, Washington
  • Comcast Internet Service
  • 2

I signed up for a 12 month price guarantee for Comcast 50mbps of internet back in January of this year. My billed was $54.89 every month. Today I receive a bill and my internet jumped to $88.00 a month. I call Comcast and they say my promo has expired (even though I am only 5 months into my 12 month commitment) and my rate has jumped to $88.00. I explain my concerns to a Comcast agent and she... Read more

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  • 4 hours ago
  • Television/ Radio
  • Irving, Texas

The company is the worst just trying you steal your money in every way possible fees for everything not only that but we pay over 150 a month for Internet and basic cable like 50 channels and my internet never works I always have to call so they can troubleshoot really oh by the way they charge me a fee a month for the *** non functional equipment they provide outages in my area all the time they... Read more

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  • From mobile
  • Comcast
  • May 24
  • by anonymous
  • #640706

5 weeks now, I cant even get an appointment to get internet thru comcast, I have two work orders that explains. My address need up loaded to system. Tgen I can get an install, the comcast box are mounted but lost in cyberspace. What a joke, I have found 3 people who gave up on install due to incompetence. Add comment

  • May 23
  • Internet
  • Salt Lake City, Utah
  • Installation Service
  • 7
  • REVIEW RATING 5/5

See the following text from my interaction with the customer service department for an example of the crappy service they provide. user Andrew has entered room analyst Roshan has entered room Roshan: Hello Andrew _, Thank you for contacting Comcast Live Chat Support. My name is Roshan. Please give me one moment to review your information. Roshan: Hello! I hope your day is going well. Do read... Read more

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  • May 23
  • Internet
  • Westminster, Colorado
  • Internet Service
  • 11
  • REVIEW RATING 3/5

I have to restart my Docsis 3 modem several times per day because I have no internet access. It works, then it doesn't work. My equipment is not the problem. My cable modem is a fully compatible and functional Surfboard SBG6580. I have called several times to remedy. No help. I pay about $90 per month for 50mb/sec interenet. I think I'm entitled to the service for which I'm paying good money. I... Read more

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  • May 22
  • Television/ Radio
  • Ashburn, Virginia
  • Staff
  • 13
  • REVIEW RATING 4/5

I had a problen with the representative on comcast last week and now I continue with the problem after a representative of comcast called me today she told me that the amount that I will pay is 64.58 cent for the month that past due and for the next month but I think that your representative say something by phone and when I call to make a payment I have to pay 125 dollars. I want to know what is... Read more

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  • From mobile
  • Comcast
  • May 21
  • by anonymous
  • #639218

More of this!! When will it stop!!' Add comment

  • May 20
  • Internet
  • Houston, Texas
  • Internet Service Transfer
  • 38
  • REVIEW RATING 4/5

I am a Comcast Customer from last 8 years. I moved my office from one Suite to another Suite in the same building. I told the Customer Service *** artist Tracey K. and explained her That I want the exact Same Service and same rates Just moving the service to different suite. She told Me I am sending you exact same items, just sign the Move/change order and I will move your services. When I... Read more

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  • May 20
  • Media
  • Labelle, Florida
  • Billing Department
  • 19
  • REVIEW RATING 4/5

Well i fell behind a payment and yes thats my fault because it was a new service and new address so i never recieved my bill on time! When i finally spoke with somone they told me to just pay the month that i had gotten behind on and my service will not be disconnected! SO i been doing that for the past months since i connected! Today i recieve my new bill and a call saying i was being... Read more

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