Comcast Complaints and Reviews

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Comcast
Main address: 1500 Market Street 19102-2148  Philadelphia PA
1-800-COMCAST (1-800-266-2278), , http://www.comcast.com/customers/feedback/default.cspx
  • 1,721+33 mobile complaints
  • $360K claimed losses
  • $206 average
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  • 2 days ago
  • Internet
  • Internet Service
  • 17

I have spoken with 3 different customer service representatives whom all 3 have been very unhelpful I'm solving my issue. Because I want to cut my internet and phone service and keep Only cable, it seems as if they are mad about it and can only provide me with high rates, which are advertised lower. Poor customer service on helping the customer find a better solution. Ending result= me going to... Read more

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  • 2 days ago
  • Equipment Gadgets - Wi-Fi, USB, Electronics
  • Modem
  • 10

What I have done so far: Swapped modem Called customer service over 10 times now CONTINUOUS DAILY PROBLEMS CONTINUE. Modem is reset several times daily, (have reset modem this morning 8 times already), no service as I enter this complaint. Network utilities show: . destination host unreachable . time outs (shows time outs for over 10 to 15 minute time periods) .multiple dropped packets /... Read more

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  • 2 days ago
  • Television/ Radio
  • Philadelphia, Pennsylvania
  • X1 System
  • 3

Since our "high-tech" X1 system includes internet service that goes down once per month, the fix is for us to unplug and then re-plug the modem back each time it goes down. Apparently, when you do this, the cable box resets including the fact that parental controls get reset to "off". Hence last month I had and additional $40+ on my bill. Customer Service acted as if I should have known this. ... Read more

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  • Oct 27
  • Media
  • New Hampshire, United States
  • Bundle Package
  • 51

I attempted to cancel Comcast due to the $20 increase that came out of no where. They talked me into staying with them but in order to take advantage of the new package they needed to come out to the house and upgrade my equipment to the new X1. I took the afternoon off from work to meet them for my 2pm - 4pm window. They never called and never showed. I called CS and was told that they never... Read more

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  • From mobile
  • Comcast
  • Oct 27
  • by anonymous
  • #551051

My WiFi isn't working...they want to charge $174. For a tech visit Add comment

     

  • Oct 25
  • Internet
  • Double Billing
  • 26

They are notorious for taking advantage of clients and I am now one of them. PLEASE ALERT PEOPLE WHEN OFFERED THESE PACKAGES THEY WILL NOT CONTACT YOU ONCE IT IS CHANGING....THEY DOUBLE YOUR BILL! THEN YOU HAVE TO GO THRU MISINFORMED EMPLOYEES QUOTING PRICING WRONG AND THEN SPINNING YOU FOR AN HOUR THRU THERE SYSTEM. THEY HOPE YOU WILL JUST HANG UP... I have spent so many hours with this company... Read more

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  • Oct 24
  • Media
  • Bundle Service Installation
  • 48

My Comcast customer experience today: I ordered a bundle package with a two-year contract (it was a nice one, around $200.00 per month) that was supposed to be installed between 8:00 - 9:00 AM this morning. I got to the residence before 7:30 AM and waited three hours. At 10:00, I contacted Comcast customer service by phone. After explaining the problem, the Comcast rep stated that the... Read more

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  • Oct 24
  • Internet
  • Jacksonville, Florida
  • Cable Internet
  • 28

Everyone who reads and submits a review on this page please fike an FTC consumer complaint against comcast. They processed duplicate payments three times on my account and are giving runaround about refunding please complain to every regulatory entity so they can be investigated. I waited as much as 60 minutes at a time on customer service calls only to be deferred. Even supervisor says they... Read more

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  • Oct 23
  • Television/ Radio
  • Tacoma, Washington
  • Tv Digital Program
  • 33

I ordered TV Digital Preferred program for $49.99/mp with a free HD DVR and Internet Performance program for $29.99/mo from Comcast website on 10/21/2014. Their sales people called saying the order could not be processed at my location. They will charge $17/mo for the HD DVR and $39.99/mo for the internet services. Actually, when I placed the order, I had to provide my zip code and address for... Read more

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  • From mobile
  • Comcast
  • Oct 23
  • by anonymous
  • #549768

I cannot have a dish where I live which is the only reason im still with comcast. ..everyday there is some type of issue with infinity in demand today's issue is it freezes up constantly and wont let u rent anything error messages etc....comcast is si expensive and is horrible in so many ways! Wish I had other options! Add comment

 
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