Comcast Complaints and Reviews

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Comcast
Main address: 1500 Market Street 19102-2148  Philadelphia PA
1-800-COMCAST (1-800-266-2278), , http://www.comcast.com/customers/feedback/default.cspx
  • 1,770+42 mobile complaints
  • $380K claimed losses
  • $211 average
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  • 1 day ago
  • Television/ Radio
  • Sterling Heights, Michigan
  • Equipment Installation
  • 13
  • REVIEW RATING 4/5

a Comcast installation tech was never able to hook my equipment up correctly he said someone would return the next day no one showed up my wife called the next day was hung up one week later there equipment was still sitting in my living room with no phone calls or contact from their customers service or sales Representative. I instructed them to move their equipment because I was no longer... Read more

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  • 1 day ago
  • Television/ Radio
  • South Haven, Michigan
  • Equipment Return
  • 10
  • REVIEW RATING 4/5

You'd think it would be pretty easy to resolve. Nope, it's Comcast. I have had a horrible experience, by far the worst with any company I have ever interacted. I returned equipment, and I kept my detailed return receipt (with receipt number, serial numbers, etc). I am being charged for that equipment. I actually paid it before I found the erroneous charge on my August bill and then once I saw it... Read more

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  • From mobile
  • Comcast
  • 2 days ago
  • by anonymous
  • #562395

Horrible company. Internet down for 5 hpurs, at the call center you get disconnected without being able to expain your problem. Agents on the phone app useless as well. Worstlient service Add comment

  • 2 days ago
  • Internet
  • Beaverton, Oregon
  • Internet Installation
  • 1
  • 1
  • 9
  • REVIEW RATING 3/5

Comcast is without any doubt the worst customer care i have ever experience. I end up speaking and explaining same thing to minimum 4 people and no resolution.. Got charged for internet installation while my internet itlsef was not workin!!! Such a pathetic company!!!! Read more

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  • 2 days ago
  • Media
  • Lynn Haven, Florida
  • Bundle Service
  • 1
  • 1
  • 11
  • REVIEW RATING 5/5

Recently I have had three extremely annoying contacts with Comcast. The first: My bill was charged automatically to my credit card. The card expired, I forgot to contact Comcast. My fault. A young woman, who had been programmed to prattle, called and in her sing-song chant informed me that my bill was past due and my service would be canceled if I didn’t pay it. I asked how that could be when... Read more

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  • 2 days ago
  • Television/ Radio
  • Meridian, Idaho
  • Cable Television
  • 1
  • 1
  • 12
  • REVIEW RATING 4/5

when you call for comcast customer support call centers are located outside of the usa - phillipines MEXICO ETC . comcast pays them pennies on the dollar while charging you over a hundred every month for services that cost pennies to use -- if you are a current comcast customer hopefully you can bend over far and like to wear lipstick cause comcast will give it to you GOOD!!!!! call comcast... Read more

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  • Nov 24
  • Media
  • Laguna Niguel, California
  • Bundle Service
  • 5
  • REVIEW RATING 3/5

No internet or TV service for 7 days and counting. Two scheduled days for service and no one showed up. Disconnected from Cust service on 6 different calls. I am not exaggerating on any of this. Comcast has to have the worst customer service on planet Earth!!! As I write this, we still have no internet or TV's working. May this horrific company go bankrupt tonight. Hrrrrrrrrrrrrrrrrriffic... Read more

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  • Nov 24
  • Television/ Radio
  • Shippensburg, Pennsylvania
  • Cable Television
  • 18
  • REVIEW RATING 4/5

Think about this: Service constantly, and consistently, fails. No customer service available via phone. Call customer service and sit on hold for HOURS just to have your call mysteriously dropped without ever speaking to anyone. Customer service phone number rarely works. Help is supposedly available online but the links take you in never-ending circles. No way to send an email as these links are... Read more

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  • Nov 24
  • Television/ Radio
  • Paducah, Kentucky
  • Tv Signal
  • 11
  • REVIEW RATING 3/5

We started having trouble with our signal breaking down. The picture pix-elates and the sound cuts out. I've called in twice. Each time they sent a technician. After checking out the cable INSIDE the house, both said the problem was OUTSIDE and a different technician would have to come out and boost the signal from the pole. The first said it would be done that day. The second said two days.... Read more

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  • Nov 22
  • Television/ Radio
  • Santa Fe, New Mexico
  • Modem
  • 20
  • REVIEW RATING 3/5

I received correspondence for a replacement modem. I already pay quite a bit for my package which includes phone, television and internet service. I pay all of my bills online with the exception of Comcast because I have never been able to sign on to my account to access it via the internet. I have wasted a lot of time trying to get the problem resolved via telephone calls and in person visits... Read more

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