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Comcast, the media conglomerate with more than 47.1 million cable, Internet and telephone customers has recently introduced the new name for its core products. Though the parent company will retain the Comcast name, its cable, telephone and Internet services were rebranded Xfinity in 11 markets, and nationwide thereafter. The idea behind Comcast's Fancast Xfinity TV service is to enable subscribers to watch their cable-channel shows on their home PC and mobile devices. Once logged in, the service checks to see what is included in customer’s cable package, and then allows to see some of that programming online. Subscribers can watch the free content on Fancast Xfinity TV without logging in; but to watch the cable network and premium-channel content, they must download and install a program called Comcast Access (including Adobe AIR and the Move Networks player). Fancast Xfinity TV offers a better selection of TV series than it does movies. Comcast's Fancast Xfinity TV Internet TV service has a limited amount of cable network though and premium-channel content is holding it back. Please try to contact Comcast Customer Service directly prior to posting any complaints on this site.

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Libbyrosof
Why I'm still not a Comcast customer
5.0 1500 Market Street  PhiladelphiaPA19102-2148 1-800-COMCAST (1-800-266-2278) http://www.comcast.com/Corporate/Customers/Contactus/Contactus.html

Here's the surreal conversation between me and the comcast rep: Chris: Is this the first time that you will add our Home Phone service? You: i would...

#318896
May 16, 2012
8

Anonymous
Comcast doesn't want my business!!!
5.0 1500 Market Street  PhiladelphiaPA19102-2148 1-800-COMCAST (1-800-266-2278) http://www.comcast.com/Corporate/Customers/Contactus/Contactus.html

Today I spent an hour trying to order comcast TV and Internet bundle. I first tried on-line and could not get through the process without having a live chat. On the second live ...

#318623
May 15, 2012
13

Anonymous
Comcast - price gouging
5.0 1500 Market Street  PhiladelphiaPA19102-2148 1-800-COMCAST (1-800-266-2278) http://www.comcast.com/Corporate/Customers/Contactus/Contactus.html

My Comcast bill has steadily increased since a rate promotion on a bundle package that expired. You think that after it expired it would be reasonable or at least near the rate as ...

#318566
May 15, 2012
18

Anonymous
Comcast Customer Service Sucks!!!!!!!!!!!
5.0 1500 Market Street  PhiladelphiaPA19102-2148 1-800-COMCAST (1-800-266-2278) http://www.comcast.com/Corporate/Customers/Contactus/Contactus.html

Last year I moved 1 mile. I called Comcast to move my service. They screwed up my order and I lost my phone numbers. It took about 12 phone calls and 4 hours out of my life to re...

#318133
May 12, 2012
20

Cgevins
Comcast - 5 phone calls 1 hour chat no resolution
5.0 1500 Market Street  PhiladelphiaPA19102-2148 1-800-COMCAST (1-800-266-2278) http://www.comcast.com/Corporate/Customers/Contactus/Contactus.html

Slow speed Internet I have 3 modems which I pay for service on I wired, I wireless gateway and a telephone The wired modem is dedicated to a videophone for my ...

#317932
May 11, 2012
12

Anonymous
Tired of Price Gouging by Comcast
5.0 1500 Market Street  PhiladelphiaPA19102-2148 1-800-COMCAST (1-800-266-2278) http://www.comcast.com/Corporate/Customers/Contactus/Contactus.html

We started off with a 2 package service, cable and internet, probably under $100 several years ago. Then progressively after the initial term of service, either 6 months or a year,...

#317562
May 09, 2012
44

Masonj
Comcast says something is done on chat, then tells you over the phone that it is not possible.
5.0 1500 Market Street  PhiladelphiaPA19102-2148 1-800-COMCAST (1-800-266-2278) http://www.comcast.com/Corporate/Customers/Contactus/Contactus.html

So much for "customer Guarantee" so after spending much time online, and on the phone, your company refuses to honor what they promised. (everytime I called or chatted, my account ...

#317239
May 08, 2012
47

Southcoast
Comcast - PAM-CALL ROOM SUPERVISOR 432-1644 DOESNT RETURN CALLS
5.0 1500 Market Street  PhiladelphiaPA19102-2148 1-800-COMCAST (1-800-266-2278) http://www.comcast.com/Corporate/Customers/Contactus/Contactus.html

Had Comcast install TV/Internet/phone January 2012. Service is intermittant. They sent a tech out 3 times to fix the problem and never did fix it. We are from Canada and had to ...

#317162
May 08, 2012
23

Cableguy...
Comcast screws it's contractors
5.0 1500 Market Street  PhiladelphiaPA19102-2148 1-800-COMCAST (1-800-266-2278) http://www.comcast.com/Corporate/Customers/Contactus/Contactus.html

Let's start with I have been a cable contractor for 14 years and in those 14 years as prices have gone up our pay has been cut every year sometimes twice a year ( we have NEVER...

#316853
May 06, 2012
53

Enyalid
Comcast - Deceptive false advertising. Bait and switch
5.0 1500 Market Street  PhiladelphiaPA19102-2148 1-800-COMCAST (1-800-266-2278) http://www.comcast.com/Corporate/Customers/Contactus/Contactus.html

Comcast customer service is anything but service. It is an exercise in frustration. My bill prices was jacked up to where basic internet and cable are ridiculous. I called a...

#316534
May 04, 2012
99

Jnnffr
Comcast only responds if you get the government to fine them and threaten to shut them down.
5.0 1500 Market Street  PhiladelphiaPA19102-2148 1-800-COMCAST (1-800-266-2278) http://www.comcast.com/Corporate/Customers/Contactus/Contactus.html

. I subscribe to Xfinity services that include voice (phone), internet, and television programming. I called to have service set up for my home in December, 2010. A...

#316104
May 02, 2012
124

Anonymous
Comcast - Horrible customer service
5.0 1500 Market Street  PhiladelphiaPA19102-2148 1-800-COMCAST (1-800-266-2278) http://www.comcast.com/Corporate/Customers/Contactus/Contactus.html

I setup service with Commast in October 2011 to get a "Bundle" package that came with a $300 gift card - I have called numerous times to get the status of that gift card and there ...

#316067
May 02, 2012
64

Anonymous
Comcast worker made me feel she was racist to me
5.0 1500 Market Street  PhiladelphiaPA19102-2148 1-800-COMCAST (1-800-266-2278) http://www.comcast.com/Corporate/Customers/Contactus/Contactus.html

I went into the Comcast store on Bissonnet in Houston, TX today to pick up two adapters for my two televisions. The comcast worker gave me a wrinkled torn Walmart bag for my stuff ...

#315944
May 01, 2012
101

Slite9
Comcast - Very greedy company. steals your money.
5.0 1500 Market Street  PhiladelphiaPA19102-2148 1-800-COMCAST (1-800-266-2278) http://www.comcast.com/Corporate/Customers/Contactus/Contactus.html

I won't bother writing a long review because there's already so many of them, but let me just say this:We had been using Comcast Internet for over 1/2 year, and...

#315930
May 01, 2012
82

Dangermo...
Comcast did WHAT???
5.0 1500 Market Street  PhiladelphiaPA19102-2148 1-800-COMCAST (1-800-266-2278) http://www.comcast.com/Corporate/Customers/Contactus/Contactus.html

So, after 15 minutes on the phone with a Comcast service agent, I find out they want the last 4 of my SS#, just to send someone out?! I give them the #s and hear some mumbled repl...

#315767
Apr 30, 2012
129

Islandch...
Comcast Sucks!!
5.0 1500 Market Street  PhiladelphiaPA19102-2148 1-800-COMCAST (1-800-266-2278) http://www.comcast.com/Corporate/Customers/Contactus/Contactus.html

Paid my bill online 11 days before due date - was going on vacation. Comcast sends letter 7 days after I made payment saying my bank wouldn't authorize the charge and that I owe a ...

#315726
Apr 30, 2012
64

Millerprm
Comcast Prices are Exorbitant
5.0 1500 Market Street  PhiladelphiaPA19102-2148 1-800-COMCAST (1-800-266-2278) http://www.comcast.com/Corporate/Customers/Contactus/Contactus.html

My mother is retired and on a very limted income. The mimimum monthly price for programming for 1 HD TV (and NO DVR) was almost $80 through Comcast. She lives in retirment apartme...

#315690
Apr 30, 2012
64

Jaxster
Being Screwed Prevention Tips for Comcast Customers
5.0 1500 Market Street  PhiladelphiaPA19102-2148 1-800-COMCAST (1-800-266-2278) http://www.comcast.com/Corporate/Customers/Contactus/Contactus.html

I used to work for Comcast, well indirectly. See, Comcast has a lot of 'third-party' call centers hence why you somehow get a representative from a random state instead of...

#315633
Apr 30, 2012
117

Anonymous
Comcast Bate & Switch
5.0 1500 Market Street  PhiladelphiaPA19102-2148 1-800-COMCAST (1-800-266-2278) http://www.comcast.com/Corporate/Customers/Contactus/Contactus.html

I called Comcast to see what could be done about my monthly bill - its up to $171 - for the basic, Triple Play. The customer rep Roel on the "Online Chat" venue, was very friendl...

#315510
Apr 29, 2012
69

Anonymous
I hope none of you ever get into a car accident with one of Comcast 's vehicles. Please read.
5.0 1500 Market Street  PhiladelphiaPA19102-2148 1-800-COMCAST (1-800-266-2278) http://www.comcast.com/Corporate/Customers/Contactus/Contactus.html

My home has been with Comcast's service for quite some time now, and we have been very content with it. However, I was in a car accident with one of their drivers, and I have t...

#315300
Apr 28, 2012
120

Shyru
Comcast , horriblehorriblehorrible!
5.0 1500 Market Street  PhiladelphiaPA19102-2148 1-800-COMCAST (1-800-266-2278) http://www.comcast.com/Corporate/Customers/Contactus/Contactus.html

This is the worst internet provider I have ever chosen. Occasionally, the internet connection is fine, but frequently there are a wide scale of problems. Recently it has taken six ...

#315261
Apr 28, 2012
80

Anonymous
Comcast is absolutely the worst!
5.0 1500 Market Street  PhiladelphiaPA19102-2148 1-800-COMCAST (1-800-266-2278) http://www.comcast.com/Corporate/Customers/Contactus/Contactus.html

We switched to Comcast from AT&T because they had gotten too expensive. Little did we know the problems we would be having with Comcast. After a month, we've had 6 service ca...

#314893
Apr 26, 2012
65

JR1965
Comcast adjust charges again
5.0 1500 Market Street  PhiladelphiaPA19102-2148 1-800-COMCAST (1-800-266-2278) http://www.comcast.com/Corporate/Customers/Contactus/Contactus.html

For the 3rd time in less than 2 years of service, comcast has arbitrarily added $10.00+ to our "bundled" services. no explanation, no advanced notice. the 1st time, comcast tried ...

#314036
Apr 23, 2012
97

Anonymous
Comcast
5.0 1500 Market Street  PhiladelphiaPA19102-2148 1-800-COMCAST (1-800-266-2278) http://www.comcast.com/Corporate/Customers/Contactus/Contactus.html

I have had a Comcast package twice now. Both times my Internet and Phone would shut down for minutes to hours to days. I'd be in the middle of something on the internet and b...

#314018
Apr 23, 2012
80

Idkmd
Comcast - Wasted my TIME- Not Satisfied with Customer Service
5.0 1500 Market Street  PhiladelphiaPA19102-2148 1-800-COMCAST (1-800-266-2278) http://www.comcast.com/Corporate/Customers/Contactus/Contactus.html

I needed to install internet in my home. I called in to talk to one of the representatives of the 24-hour customer service. I remember I spoke with three different employees. One o...

#313080
Apr 18, 2012
133

Bethann2
Comcast decieving sales practices.
5.0 1500 Market Street  PhiladelphiaPA19102-2148 1-800-COMCAST (1-800-266-2278) http://www.comcast.com/Corporate/Customers/Contactus/Contactus.html

I recieved a sales call concerning bundle services. I was told my bill would be even less than what my current bill was. It was $100.00 more than previously, in the end I dropped ...

#312341
Apr 15, 2012
124

Mjoy76
Comcast sucks! Get Netflix!
5.0 1500 Market Street  PhiladelphiaPA19102-2148 1-800-COMCAST (1-800-266-2278) http://www.comcast.com/Corporate/Customers/Contactus/Contactus.html

Comcast stole $314 out of my checking account and says it will take a month to give it back! I cancelled comcast and got netflix and century link internet for a fraction of the cos...

#312107
Apr 14, 2012
95

Anonymous
Cancel Comcast ! Get Netflix & Hulu
5.0 1500 Market Street  PhiladelphiaPA19102-2148 1-800-COMCAST (1-800-266-2278) http://www.comcast.com/Corporate/Customers/Contactus/Contactus.html

They took $314 from my checking account when I only owed $150. I cancelled comcast and got netflix and hulu. I watch the news online I am so happy I cancelled comcast, netflix is g...

#312093
Apr 14, 2012
127

Mrhenders
Comcast - Digital box snafu
5.0 1500 Market Street  PhiladelphiaPA19102-2148 1-800-COMCAST (1-800-266-2278) http://www.comcast.com/Corporate/Customers/Contactus/Contactus.html

My Cisco box died. I was told that I could exchange and didn't need remote. Brought home, followed directions and now stuck on 1 station. Customer service said they would call back...

#311810
Apr 12, 2012
116

Theend11
Don't change from Vonage to Comcast !
5.0 1500 Market Street  PhiladelphiaPA19102-2148 1-800-COMCAST (1-800-266-2278) http://www.comcast.com/Corporate/Customers/Contactus/Contactus.html

I was approached by Comcast to bundle my phone from Vonage....big mistake. My outbound caller ID has never worked. I am either - unknown, my phone number or Washing...

#310611
Apr 07, 2012
164
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