Comcast Complaints and Reviews

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Comcast
Main address: 1500 Market Street 19102-2148  Philadelphia PA
1-800-COMCAST (1-800-266-2278), , http://www.comcast.com/customers/feedback/default.cspx
  • 1,663+29 mobile complaints
  • $340K claimed losses
  • $201 average
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  • 2 days ago
  • Television/ Radio
  • Memphis, Tennessee
  • Extra Charge
  • 1
  • 1
  • 15

i don't understand why a person have to pay such a high the first weeks. i don't make any sense to me when a person is on low in come. i don't is right. i heard so many people talk bad about comcast. and that's why they switch to other cable companies, because of the lies. when i got my first bill it nearly broke my heart. what do up people think, that just want to pay high *** cable bill. i... Read more

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  • 2 days ago
  • Television/ Radio
  • Email Account
  • 10

Everything I had always heard about comcast was bad. I cancelled my service with them in 2008 but I kept the email address I had created. I have slowly been transitioning over to a new email address because their site was a pain to log into and I realized I like gmail much better. Out of nowhere comcast deleted my email account saying it was because I didn't have service with them. The customer... Read more

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  • 2 days ago
  • Television/ Radio
  • Davie, Florida
  • Service Appointment
  • 4

They say that they will call you prior to coming to the home when called for a problem with Comcast. When they call, you have to wait until the recording tells you to hang up otherwise they cancel the visit. They then call two additional times, during which you may be driving, and if you fail to answer or you answer and do not wait for the recording to say you can hang up, they consider it a... Read more

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  • From mobile
  • Comcast
  • 2 days ago
  • by anonymous
  • #536388

Comcast came to connect my new neighbors cable & in the process disconnected mine. I have no cable or internet. I call them and get transferred SIX times then they tell me they can send someone out a week from Monday! Comcast has the WORST customer service of any company I've ever dealt with. They just don't care. BTW I'm using my cellphone data to write this review because I HAVE NO INTERNET! Add comment

     

  • Sep 19
  • Internet
  • Katy, Texas
  • Bundled Services
  • 8

I called comcast call center to learn about the bundled offers. They gave me a different price every time. I called twice within a week. One said in a bundled offer we charge the installation cost per service which is about $50 per service, the other said its a bundled offer so installation cost is only $50 for bothe services combined. One gave me a price of $79.99 for a no contract bundled... Read more

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  • Sep 19
  • Television/ Radio
  • Lake Worth, Florida
  • Digital Cable Box
  • 12

On September 5 2014, I purchased a new TV. The following day, I went to a Comcast service center in Lake Worth, FL to pick up an HD set-top box. After waiting over an hour in a crowded, cramped waiting area, I was given a used set-top box and was instructed to call an 800 number to have the box activated. I went home and called. The rep on the line sent numerous signals to the box, but was not... Read more

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  • Sep 19
  • Television/ Radio
  • Jacksonville, Florida
  • Cable Installation
  • 12

Not only do they charge for a tech to come out and screw the cable into the new box as a "professional" installation, they mess up the order and don't send the second box so I have to take another day off work for a tech to come back and screw in the second box. Call customer dis-service and get told that they won't charge for the second call but I still have to pay for the first messed up... Read more

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  • Sep 17
  • Television/ Radio
  • Philadelphia, Pennsylvania
  • Comcast Billing
  • 1
  • 1
  • 102

i recieved a bill in august for double my ammount plus a late fee. stating they never recieved my previous months payment. i contacted them and provided thema date and check number of when i had paid but they assured me it was not recieved. i called bank to see if it cleared and it hadn't so i placed a stop payment on check. called comcast back and paid over phone for said bill and informed... Read more

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  • Sep 17
  • Media
  • Warrenton, Virginia
  • Poor Customer Service
  • 44

September 17, 2014 Brian Roberts CEO, Comcast Dear Brian, Here we go again! We returned from vacation in late August to find an unburied cable running across part of our front lawn from the cable box on our front lawn toward a newly completed house, which had become occupied during our absence. I have two problems with this: • First is the unmitigated arrogance of coming onto our property... Read more

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  • Sep 17
  • Cellular Phone
  • Pathetic Service
  • 16

I have to say this is the worst company I have ever dealt with in any capacity EVER. They made a hope through an exterior wall in my house to run their cable outdoors (???!!!)- something another technician told me was not necessary- thereby exposing my family to mold issues…they stood me up on appointments; wasted endless hours of my time waiting for their technicians on at least three... Read more

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