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  • Customers like
    • When it works its good 20
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    • Internet service 12
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    • Poor customer service 116
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The following is an excerpt from my actual 2013 small claims presentation where I sued Comcast over $1,800. Feel free to use it as you feel the need to help you with your small claims action. Comcast actually perjured themselves several times during my hearing. In one instance bold face lied about having remooved an erroneously placed collection action aganst me. I check a week later to find out it had NOT been removed. It was really eye opening how arrogant and untouchable they come across. Go to the very end of my article to find out about... Read more

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They advertise quad play for $129 a month with free $200 visa card but never send the card and bill you $300 a month! Customer service is awful, keep you on the phone for 1 hour and accomplish nothing! Truly bait and switch tactics, where is the FTC??? What about state attorney generals? We spend trillions a year on government that lets companies like Comcast totally rip us off and they do nothing! I strongly recommend you avoid this company and if you have service with them and they are ripping you off file complaint with FTC and state... Read more

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I've been trying to get problem resloved by getting document s from 2014 and the records so wrong i was not living in 1317 nth alden street in may of 2014 the state ment says disconnect for non payment but the dates are all screwed up the equipment just was returned all the way from 2014 the equipment was returned in may of 2014 iwas there moving my stuff i was evicted now they saying i owe all this money no way some of that but not all of that i only had the service from december to april 30th 2014 more than 500.00 were paid for... Read more

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  • From mobile
  • Comcast
  • 1 day ago
  • #839131

had bundle service with cable, internet, and phone. down graded and kept internet. for 2 months waited for a corrected bill as supervisor assured me that it was a down grade. on april 27 recieved bill for early termination as they changed there mind about a down grade. i still have internet so how can they charge me for early termination. somebody help. Add comment

I may be wasting my time to say how bad Comcast service is. If you go onto Comcast Reviews and Reports, it shows their service desk representatives are rude and not knowledgeable. Then the technicians that are sent to our home are just as, for lack of a better word, ***. I don’t believe that anyone is trained to sell or use the equipment they offer. Every time they show up at my home to repair or install something it NEVER happens the first trip. It usually takes several trips to get the job done. When you call to have someone come back... Read more

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Fourth technician arrived and can't figure out what's going on with my service. I explained that three previous technicians tried to fix it. He said that no one from Comcast has been here to fix anything. Really, who masquerades as a Comcast tech with a Comcast truck and tries to fix cable? He's been condescending since he (Matt)arrived! Tim and Kieran you should be ashamed too for taking a tip without doing your jobs. The first tech arrived late on a Friday and couldn't get out of here fast enough! Fed up finally! FIOS has arrived in my... Read more

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Comcast is stealing money from customers by reducing their am connectivity to laughable levels. Sure it works. But at night it's slower than my old dailup, and we pay for the best they have. Is this just a symptom of a lack of authoritative government supervision? Perhaps. 100 words is a little more than necessary to say the least. One has to consider the purpose I guess; which is to reduce complaints and thus scrutiny perhaps. Not perhaps. No one will read this anyway. Hope you enjoy my little adventure into futility. I wrote what was wrong... Read more

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On 3/8/2016 my Dad died. On 3/21 I received a comcast bill which was forwarded to me. After much stress I got through to a live Rep named Danielle who told me she arranged to have service disconnected 3/22/2016 and that I would receive credit for 1 week of unused service> On 4/1 I received a past due notice- I called and was told to ignore. On 4/25 I received a bill for 2 months of service. After dealing with voice mail *** I got Candice who showed nothing & told me I had to speak W/ customer Loyalty Dept. After several minutes she came... Read more

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The Situation: Recently, my cable/internet bill went up almost $20/month. $10 was for a credit that had dropped off and the rest was related to an increase in various subscriber fees. Called Comcast billing dept: Called twice. The first time, I was given the run-around then hung up on. The second time, after questioning the increases, I was told by the rep that the credit was only good for 12 months (which was now up) and that the fees were standard to all subscribers. Ok, the fees I understand and accept. I then pulled the original carbon... Read more

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In February 2016, I contacted Comcast Cable about installing service and signed up with the Starter Triple Play pkg that was $155 per month (before taxes) with a 2 year contract. About a month later, I noticed that my bill was about $80.00 higher than it should have been and promptly called Comcast Customer Service. I was told that this was a recovery fee from a previous bill but that no other information was available on when, the account #, or the the amount. I was then told that they would have to research where it came from and someone... Read more

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Each time you have to call comcast, rest assured it will not be a 5 min call. Even if its a simple thing. Range of issues - call drops, you are put on hold abruptly and get transferred back into the waiting que. Recent exp - called to get HBO added to channel list. How much time you would thing this should take? The whole exp between having to speak to multiple representatives, call drops, system isssues for the reps, transfers, consultation of the rep with their managers, etc. took more than 1.5hrs :) am feeling so lucky!!! To top that HBO... Read more

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