Comcast Complaints and Reviews

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Comcast
Main address: 1500 Market Street 19102-2148  Philadelphia PA
1-800-COMCAST (1-800-266-2278), , http://www.comcast.com/customers/feedback/default.cspx
  • 1,687+29 mobile complaints
  • $350K claimed losses
  • $206 average
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  • 8 hours ago
  • Television/ Radio
  • Connecticut, United States
  • Cable Service Provider
  • 9

My Comcast Service Order was modified to remove a DVR discount sometime after I signed it last year. I found out about it 1 year later after my DVR discount was removed and I complained to Comcast and they sent me a scanned image of my Service Order yet they wrote in the discount specifics indicating that the discount was only good for 1 year, after I signed as my copies do not include that... Read more

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  • 1 day ago
  • Media
  • Pittsburgh, Pennsylvania
  • Internet Acess
  • 10

the technical service was great...the billing and followup and termination of service was a disaster. i signed up for online billing (more than once) and it still never happened. I tried doing it over the phone with the cust. ser. person (who was very cordial) and even he couldn't make it happen. I tried doing it on line...the end result was i never got a bill. The installer was great. i told... Read more

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  • 2 days ago
  • Internet
  • Nashville, Tennessee
  • Modem Batteries Replacement
  • 2
  • 2
  • 56

This is a true Comcast nightmare story.. Customer service that is the worst, and then, after 2 months, a bright spot out of all the idiots that work there. 6 weeks ago I received a letter stating I was being upgraded to the new dosc3 whatever and I would get a new voice modem. I thought great! Sent in my request.. this is where the *** with comcast has come very close to junking them and... Read more

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  • 2 days ago
  • Television/ Radio
  • Los Angeles, California
  • Service Disconnect
  • 25

I'm So upset with myself for going with Comcast against prior customers failed experience. I find it amazing how you get to speak with an American representative when you setting up service but once you have the first issue your forwarded to someone from across the waters will have a language barrier and that just makes the problem all the more difficult. I have has Comcast since 7/12 each bill... Read more

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  • From mobile
  • Comcast
  • 2 days ago
  • by anonymous
  • #540162

Can't get comcast to port my number, they have left my business with no phone for 3 weeks. They are a nightmare. Calling fcc. Tried to port 4 times the 4th time they shut me off. 3 times they said cancel resubmit.sounds like it's time for the lawyer. I can't just lose my business Add comment

     

  • 2 days ago
  • Television/ Radio
  • Washington, District Of Columbia
  • Equipment Return
  • 1
  • 1
  • 26

We cancelled our Comcast service in June 2014 because of the inability of Comcast to get out internet to work after multiple technician visits and calls to Comcast. Last week, I received a call from a 3rd party called Equipment Recovery Service claiming we did not return all of our Comcast equipment. This is false as we returned our equipment via a UPS mailbox that was mailed to us by Comcast... Read more

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  • Sep 28
  • Internet
  • Satsuma, Florida
  • Internet Service
  • 29

I put my order in for internet on 9/25/14, everything was good and it was a done deal for installation on 9/30/14 in the am. Then on Friday 9/26/14 they called me again trying to sell me cable tv, I told the sales person I want internet only. Then later that day I get another sales call for bundle service's, I again stated I wanted internet only. Then I ask not to be called again until my... Read more

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  • Sep 28
  • Internet
  • Internet Service
  • 14

I had comcast internet won't work any time, when i called them regarding the slow internet issue, i got charged for the service call and also for the HOME TV in that month, which i don't have TV at all in my home.when i call them they deducted 10$ from my bill and i thought it is over there, but i got charged 78$ following month(i should be billed 39.99 for internet and 8$ for router), when i... Read more

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  • Sep 28
  • Media
  • Bogus Charges
  • 14

Our S.W. Florida t.v. reception was failing...sometimes out. Comcast claimed older cables had trouble with their advanced hi-tech equipment. They could fix it! Comcast claimed they would upgrade our old cables for free...to supply the dependable service we were paying for. BUT...Our next Comcast bill included charges for installation of NEW custom lines for existing outlets (claimed as... Read more

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  • Sep 27
  • Television/ Radio
  • Indianapolis, Indiana
  • Slow Internet Connection
  • 26

I have been having a lot of trouble with Comcast internet. Slow, spotty, intermittent connections. Three visits to the Comcast "support" website resulted in service visit that I cancelled in error but the guy showed up anyway because Comcast takes a while to notify their contractors of scheduling changes. He takes one look at the outside wiring and begins a litany of things wrong with it that a... Read more

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