Comcast Complaints and Reviews

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Comcast
Main address: 1500 Market Street 19102-2148  Philadelphia PA
1-800-COMCAST (1-800-266-2278), , http://www.comcast.com/customers/feedback/default.cspx
  • 1,710+31 mobile complaints
  • $360K claimed losses
  • $204 average
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  • 12 minutes ago
  • Household Services

We called for installation on Friday. Tech showed up and had no idea what he was doing, he spent 5 hours here then said he would be back at 10am the next day to finish. At 11:30 Saturday he was a no show, so we began to contact him on his cell. He said he was sent to another job first but would be here after. We asked for him to have his supervisor call us, and he never did. Tech called back... Read more

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  • 35 minutes ago
  • Television/ Radio
  • Atlanta, Georgia
  • 1

I was promised by a lady when I started my contract and was told 105mbs for 12 months just received a call warning me that my 105 promotion was up! I called and was pissed this was not what was promised the man told me it was "my fault" for not understanding. I asked to speak to his manager and was told why, nothing could be done! They were horrible and blamed it on me. I also turned in my router... Read more

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  • 1 day ago
  • Media
  • Service Cancellation
  • 15

Comcast refuses to let me go. I've cancelled Comcast on 2 separate occasions. The first time. .. I called to cancel (always after the replacement company has finished removing Comcast equipment and installing their own equipment) received a final bill and paid it. Think I'm done? Oh no, not by a long shot. I spent the next 18 months dealing with them, 5 of their collection agencies (yes, I'd win... Read more

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  • 1 day ago
  • Internet
  • Terrible Service
  • 9

Had the same problem of one tech having to come out to totally redo installation the first tech royally screwed up. Wires were loose, the router was 'fried'(the words of the 2nd tech), had no phone service for five days. Seriously, where do they dig up some of these techs? My on screen guide is totally screwed up. And trying to contact anyone, almost impossible! Couldn't login to account,... Read more

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  • 2 days ago
  • Internet
  • North Florence, Alabama
  • Technical Appointment
  • 13

My daughter's internet went out on Thursday; we called three times on that day and was given ticket numbers and promised three days in a row that someone would be out. On Friday the lady promised someone would be out on Saturday between 8-12; no one showed up. I called back and whoever the "customer service rep" was said that we had called and rescheduled then they said they should be out... Read more

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  • 2 days ago
  • Television/ Radio
  • Machesney Park, Illinois
  • Overcharged Bill
  • 21

I called because my bill kept going up--They but me back to the bundle package I had a year ago. They said it would be the same as the year before and for a year. Within 6 months it started going up every month. I called after a yr. & wanted the new bundle package , telling them about the increase and how they cheated me because they said it would be a year. I was told then that no its... Read more

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  • 2 days ago
  • Television/ Radio
  • Installation Charge
  • 12

I recently had comcast tech come to set up wifi and cable to my prewired apartment. When i asked the tech to run the cable to the other side of the wall, he told me it would be an extra $30. When he presented me with install fee, the paper clealrly stated "install new jack" which he didn't do. The jack was in place. I signed the paper stating refusal to pay, will argue charges. I called comcast... Read more

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  • 2 days ago
  • Television/ Radio
  • Topsfield, Massachusetts
  • Technical Appointment
  • 1
  • 1
  • 10

Tuesday: I come home and my wife shows me a tag that tells us that our Comcast connection is creating inferences on the line. It turns out that none of the Comcast services are actually working (TV,Internet, Phone). I call Comcast and they promise me to send a technician on Thursday. I ask them to please send one on Wednesday and finally get a Wed between 4pm and 8pm. I can live with that. At 7pm... Read more

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  • Oct 17
  • Internet
  • Internet Service
  • 12

I had internet 25 mbps and several months ago the customer service rep told me how I could get basic cable included plus HBO for $3 more plus it would upgrade to 50 mbps. I signed up. I later decided I wanted more channels and I upgraded. But I just can't afford the higher monthly ($120) and wanted to downgrade. I was told by customer Loyalty if I downgraded it would not save me buy $10 a month... Read more

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  • Oct 16
  • Television/ Radio
  • Bellevue, Washington
  • Rude Customer Service
  • 27

I always experience rude and misleading information from Comcast. I hate to call because I get hung up on at least 2 time's because someone doesn't want to work that day so after being on hold for 30 min. you get dead air then your call disconnects. I spoke with A supervisor named Jeremy who explained to me that the representative who credited me for 1.99 for the boxes, to... Read more

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