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  • Customers like
    • When it works its good15
    • Internet service8
    • Internet speed7
  • Customers don't like
    • Customer service80
    • Service46
    • Price45

  • 1 hour ago
  • Television/ Radio
  • Evans, Georgia

I can't tell you how frustrating it is dealing with Xfinity (Comcast). I freaking had to call them three times, because they kept bill $10 dollars a month even though I returned theirs two days after installing my own cable. It took them three bills cycles to finally credit me back for the $30 dollars, but guess what happen this time. They charge me for an early termination fee of $220 even... Read more

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  • 1 hour ago
  • Media
  • San Francisco, California
  • Tv And Internet Bundle
  • 1

Comcast does not know the meaning of customer service. They have untrained people answering the phones. They have extremely strong accents are are difficult to understand and they have obviously been provided script cards to read from because on every call, no matter the person I've reached, the words were always the same. They apologize over and over but it's not their fault. Because Comcast... Read more

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  • 4 hours ago
  • Television/ Radio
  • Eagan, Minnesota
  • 1

billed for service call when it was free. wanted $99 promo and got $109 with a 2 year contract.was lied to about it. billed for internet $39.95 for 5 months while internet was included in promo phantom charges appear and cannot get an explanation as there is no service and impossible to get a manager. When you do he tells you one thing and nothing changes. they tire you out on the phone with hang... Read more

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  • 8 hours ago
  • Television/ Radio
  • Pocatello, Idaho
  • 7

I recently moved from Tennessee across the country, and so I canceled my Comcast service and account, and turned in all of their equipment on March 30, 2015. As of this date (July 29). Comcast still claims we have an active account for our address in Tennessee, and has continued to charge that canceled account monthly. I have called them, and called them, and called them, and called them, and... Read more

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  • From mobile
  • Comcast
  • 9 hours ago
  • by anonymous
  • #673825

They are the worse dont ever sighn there Add comment

  • 12 hours ago
  • Television/ Radio
  • Punta Gorda, Florida
  • 4

So I booked over a month in advance for a new install for my FL home. Got the phone confirmation the day before from Comcast. Well, no one showed, no one called. I called them and was told another hour as he was delayed at another job. Still a no show. I called them again and she wanted to rebook for a few weeks away and I told her I would be back home in MA. She fit me in the next morning at 8... Read more

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  • 20 hours ago
  • Television/ Radio
  • San Francisco, California
  • 8

Was sent an offer for 120 channels and internet for $79.99. After an hour on the phone, trying to set up an account for my parents house, We agreed on this deal plus $15 for the cable box and $2.65 each additional tv (without the box) plus $50 shipping fee and we will install ourselves. We finally get it all set up and the said to get 120 channels the monthly fee would be $150 and $79.99 is for... Read more

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  • 20 hours ago
  • Television/ Radio
  • San Francisco, California
  • 2

Was sent an offer for 120 channels and internet for $79.99. After an hour on the phone, trying to set up an account for my parents house, We agreed on this deal plus $15 for the cable box and $2.65 each additional tv (without the box) plus $50 shipping fee and we will install ourselves. We finally get it all set up and the said to get 120 channels the monthly fee would be $150 and $79.99 is for... Read more

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  • From mobile
  • Comcast
  • 1 day ago
  • by anonymous
  • #673286

Internet has been down for over a week. we scheduled service calls 3 times. No show, no call. Service is still down but they told me 5 times it was fixed or would be fixed. Add comment

  • 1 day ago
  • Television/ Radio
  • Atlanta, Georgia

Outage again. Raise rates constantly. Worst customer service of any company. Aren't monopolies illegal? At least I'm "allowed" to have internet through another company. Call back in 24 hrs to check on status? Seriously? I've never had such poor service from any company in my life! If they had competition they'd be out of business! Raise my bill constantly. Horrible. No human available for five... Read more

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