1.7
  • When it works its good7 votes
  • Internet Service7 votes
  • Internet speed3 votes
  • Customer Service52 votes
  • Service33 votes
  • Price29 votes
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  • 6 hours ago
  • Television/ Radio
  • Bellevue, Washington
  • 1

I had the new X1 system installed about 1 year ago. After keeping a log sheet of things that went wrong, I stopped after I had over 100 DIFFERENT snafus, malfunctions, etc. Now, many of those have been fixed, only to have the latest "bug". Now, everyday I must reboot my box because the audio & video are not synced. Once I reboot it is fine. I have found that rebooting the cable box is... Read more

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  • 13 hours ago
  • Television/ Radio
  • 8

Comcast, your service really makes you the ABSOLUTE worst company ever! I can't understand how you continue to succeed in business by providing the worst of the worst customer service I have ever seen. No one can help solve a situation, you need at least 10 phone calls with multiple hand-offs where you need to repeat your story again and again and again... well you get it. I am sure you have all... Read more

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  • 1 day ago
  • Television/ Radio
  • Mount Prospect, Illinois
  • Cable Service
  • 8
  • REVIEW RATING 4/5

March 4, 2015 I have been a customer since 2008. The customer service reps and supervisors are rude and not trained very well. I have been trying to get credit adjustments owed to me on my account since January 15, 2015. Every time I call customer service I get conflicting answers on how much I need to pay each month. I have been paying $200.00 each month until all the credits are adjusted on my... Read more

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  • 1 day ago
  • Television/ Radio
  • Missouri City, Texas
  • Cable Service
  • 9
  • REVIEW RATING 4/5

There was an outage in my area, prior to knowing this I called customer service and automated system told me there was an outage wouldn't all me to speak with anyone till I chose cancel service. Comcast don't credit account for outages unless you call and request. In my opinion this is stealing if I'm paying for a service that's not available and Comcast is taking my money for that time this is... Read more

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  • 1 day ago
  • Media
  • Schaumburg, Illinois
  • Staff
  • 11
  • REVIEW RATING 3/5

Why are comcast customer paying for cable, internet, &phone for comcast employees? Stop giving your employees free cable, internet, & phone for free and our cable, internet, & phone will be lower. Stop let your customers pay for your employees cable, internet, & phone. Please retrain your employees to be a good customer service worker. They seem like they don't care when I... Read more

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  • 2 days ago
  • Media
  • Knoxville, Tennessee
  • Bundle Service
  • 20
  • REVIEW RATING 4/5

I have fought with comcast almost every month I had them for 5 years. Since I've had this provider my bill has never been the same. We dont rent movies, t.v.shows etc. One month was 341.87 the next month it would be 143.40, 137.52, 150.00, 402.82. As you can see my "plan" hasnt been the same since the young kid came out to sell it to me. I was lied to by him when I purchased the cable... Read more

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  • Mar 02
  • Internet
  • Clermont, Florida
  • Internet Service
  • 13
  • REVIEW RATING 4/5

I recently installed Comcast xfinity Internet. The system works perfectly. Now...about their customer service....ABSOLUTELY the worst most incompetent customer service I have ever seen. So bad that it blows me away that they are still in business. I was lied to time after time about the cost of the initial installation. They refused to go back and review the recordings of our conversations. They... Read more

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  • Mar 01
  • Internet
  • Hammond, Louisiana
  • Internet Service Appointment
  • 13
  • REVIEW RATING 4/5

Services were set up for Thursday morning nobody called and nobody showed. They did call twice on Wednesday, and hung up both times. We called back and was told they did not know why they had called. Was given 4 different stories on Thursday, as to why they didn't come. Was told they called but it was the wrong number. Not true they had the number the day before. Then was told no services were... Read more

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  • From mobile
  • Comcast
  • Mar 01
  • by anonymous
  • #602222

I was moving in a month. I called to have my service moved in a month. They cut my service of the next the next day and i haven't been able to get anyone to turn it back on. It is no going on day 3 Add comment

  • Mar 01
  • Media
  • Waterbury, Connecticut
  • Bundle Service
  • 7
  • REVIEW RATING 4/5

In the morning when we try to watch our local news we get error messages that we have to call the number listed. We never get any satisfaction. In the evening we cannot access our on-demand to watch our shows. We constantly get error messages that we cannot access the show and have to contact the phone number listed. The call is always the same, need to reboot - turn off everything and pull... Read more

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