Comcast Complaints and Reviews

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Comcast
Main address: 1500 Market Street 19102-2148  Philadelphia PA
1-800-COMCAST (1-800-266-2278), , http://www.comcast.com/customers/feedback/default.cspx
  • 1,630+28 mobile complaints
  • $330K claimed losses
  • $197 average
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  • 14 hours ago
  • Entertainment
  • 6

After being without cable, internet and phone service for two weeks it was said that maybe a technician needed to come out. He did but the cost of it unbelievable. With little to no knowledge of what he was doing he blew the a/c transformer and comcast had no sympathy for the bad service their technician delivered. All they did was continued to *** me off pretending like someone was going to at... Read more

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  • 20 hours ago
  • Media

I was promised a $150 gift card when I signed up and was told to expect it in 2-3 months. I never received it and was told that "you didnt fulfill the verbal agreement to contract" and will not receive one! This is an internal process and no one ever asked to me for a verbal agreement to contract. Comcast has the worst customer service that I've ever experienced in my life and I mean ever!... Read more

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  • 21 hours ago
  • Other
  • Houston, Texas
  • Triple Play Installation
  • 10

July 10th, 2014 8:35 AM Called in for service Ordered the HD triple play consisting of a 26 channel lineup, extra high speed internet, and a full security system with additional equipment: discussed the fact that I have TIVO and needed cable cards, customer service assured me she would send 2. July 19th Subcontractor shows up. Quickly *** the TIVO; states he doesn’t know how to deal with that,... Read more

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  • 21 hours ago
  • Media
  • Fort Lauderdale, Florida
  • Cable Service Provider
  • 6

FOR 3 MONTHS THEY HAVE BEEN SENDING ME THE WRONG BILL AND CHARGING ME FOR PHONE SERVICE WHICH I DO NOT HAVE. THREE MONTHS NOW THEY HAVE PROMISE TO CREDIT MY ACCOUNT HOWEVER NONE HAVE BEEN REPORTED ON MY ACCOUNT AND I AM STILL BEING CHARGED THE SAME WRONG BILL EVERY MONTH.....THEY NEED TO GO OUT OF BUSINESS ASAP SORRY BUT THIS COMPANY SHOULD NOT BE ALLOWED TO OPERATE REGARDLESS OF HOW MANY PEOPLE... Read more

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  • 23 hours ago
  • Internet
  • Hollywood, Florida
  • 10

Been cancelling this offer since last March 2014. Very difficult to get a hold of anyone there and when I do, they do not follow through. All I want is the basic channel, no HBO Xfinity, recording nothing like that. Although they show on file how many times I have called, they still are not following through on what I want and am paying ove $215.00 monthly. They keep saying that they will... Read more

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  • 1 day ago
  • Television/ Radio
  • 15

After 10+ years of no cable thought I would try out Comcast/xfinity boy was that A HUGE mistake. Cable doesn't work right, internet works HALF of the time. Tried for 3 weeks to add home phone service that never happened & still was charged. Once cable was fixed after 6 months, only service that works correctly, they buried the cable without me home destroyed yard & cut sprinkler lines... Read more

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  • From mobile
  • Comcast
  • 1 day ago
  • by anonymous
  • #526941

Comcast is the worst company I have ever had the misfortune of working with. I would not have their cable in my home if it was free. They are rude, aggressive and slow. I cancelled my cable last year and did the same for my three children. We went to uverse and it has been great!! No problems, great customer service. Don't ever get infinity!!! Ever ! Comcast are crooks!!! Add comment

  • 2 days ago
  • Other
  • Internet
  • 25

I had an issue with my bill increasing because of a change in promotion that I was never notified of. None of my documentation reflect that the original promotion was temporary. I called and spoke with Fernanda (employee ID 6N3) who advised me that she did not see anything reflecting this change on my documentation either. She told me she would speak with her supervisor and call me back. About 5... Read more

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  • Aug 26
  • Internet
  • Lynnwood, Washington
  • Comcast Internet Service
  • 13

2 accounts were active to the same apartment (room mates), 1 closed out in June and equipment was returned but Comcast is still billing for service and equipment even though service was canceled and equipment returned. Comcast employees are very rude and unhelpful customer service reps that refuse to do anything or even get a supervisor and then hang up on you. Comcast is committing fraud by... Read more

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  • Aug 26
  • Advertisements and Cons
  • Berkeley, Illinois
  • Comcast Xfinify
  • 16

After logging in to Comcast, I clicked to see my available upgrade offers. Their website indicates that I am eligible to upgrade to Blast 50mbps for $63.95 per month. This is slightly less than what I am currently paying for only 25mbps. When I select the upgrade, it appears to be processing but indicates that I have to chat with someone to conclude the processing. The chat representative... Read more

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