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1.6 Based on 716 reviews
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  • Customers like
    • When it works its good 20
    • Internet speed 14
    • Internet service 12
  • Customers don't like
    • Poor customer service 117
    • Outrageously high prices 64
    • Service 53

The following is an excerpt from my actual 2013 small claims presentation where I sued Comcast over $1,800. Feel free to use it as you feel the need to help you with your small claims action. Comcast actually perjured themselves several times during my hearing. In one instance bold face lied about having remooved an erroneously placed collection action aganst me. I check a week later to find out it had NOT been removed. It was really eye opening... Read more

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It seems that Comcast is in the practice of hiring incompetent and very hostile people to work in their organization. A suggestion would be to request to speak with a supervisor rather than the person who answers the call. This may not guarantee that an issue(s) will be resolved. Comcast apparently cannot afford the expense of hiring people who can effectively communicate in English. It is a severe penalty to the customer who is forced to... Read more

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  • From mobile
  • 18 hours ago
  • #890394

Comcast service is always out if it's not the Internet, its everything. I have lived in my new apt. for less then 6mths i hace had to call comcast over 20 times for service or billing.

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Comcast/Xfinity is a HORRIBLE company. The service is unreliable, the tech are ***. I had to have 5 tech come in 4 weeks before the service even got off the ground. BEWARE of their fraudulent fees and the $200.00 early termination fee. Their CEO Brian Roberts made 40 MILLION dollars this year up from 36 MILLION from last year, he makes it by screwing us all with their crappy service and fees!!! Do not sign up with them you will be SORRY! You... Read more

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  • From mobile
  • 1 day ago
  • #890034

Horrible company charge high rates for horse *** service their equipment rarely works my HD cable box crashes almost every day replacing it does nothing they charge you for a premium service and what you get is cut rate service disgusting

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CHEATERS...That is the one word that describes this company. 1) They give you an offer and when bill doesn't match, they say they have no proof of it. They never send you a email/ticket number about conversation, so you have no proof 2) Rude customer service 3) Customer service hang up and don't transfer to Manager. Excuse: Manager is not in office. I come early and he comes late :) 4) Very poorly trained customer service. Many times, they... Read more

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Comcast is a terrible company. I left my apartment after a very bad, deeply unethical and jarring roommate experience. I will not pay for their internet use beyond that moment--I returned the modem and Comcast charged me for it anyways. Five years later, well after the statute of limitations, I then got reported to a "zombie debt" credit agency. I'm furious. It has done a number on my credit rating and is erroneous. DO NOT USE THIS COMPANY --... Read more

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Yeah I had Comcast Business for years (about 8) and my price was always about $62 a month, then they started sending me all these letters and phone calls about upgrading. After telling them for 2 years that my speeds were fine and I wasn't interested in upgrading, one day I found my bill $32 higher then usual after 6 months and they forced me to pay it or they'd cancel me. The total I had to pay was around $250 and AFTER all that, my speeds... Read more

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I have had the most shocking experience with Comcast. I have never, in my entire life, experience a company that is so completely horrible. We have recently moved and it took over two weeks from our original appointment date for Comcast to come out to run wires to connect our Internet. We originally had an appointment for our house to get wired on the 2nd, since we moved into a home that we recently purchased and completely renovated. Our home... Read more

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Lost my phone, TV and internet 24 for 24 hours. called support, got A reading from a script. Tell me to reboot the modem, by unplugging it. i up plug it nothing happen, power light say on. I tell him there is a battery back up and it did not shut down. He said it should reboot by unplugging. Just a guy reading from a spit that does not know the product. might as well be an auto responded " press 2 if option 1 did work . I asked for a... Read more

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I wrote on their fb account a few days ago about the unbelievably poor customer service I have been receiving regarding unwarranted charges to my account. I still have a $496 charge when my costs should have been $109. Everyone admits the problem is on their end, but in over 10 days, no refund. I will continue writing all over the internet until something changes. NO COMPANY should be in business with such a pathetic customer service... Read more

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