Comcast Complaints and Reviews

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Comcast
Main address: 1500 Market Street 19102-2148  Philadelphia PA
1-800-COMCAST (1-800-266-2278), , http://www.comcast.com/customers/feedback/default.cspx
  • 1,573+18 mobile complaints
  • $300K claimed losses
  • $188 average
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  • 2 days ago
  • Internet
  • Transfer Service Cancellation
  • 17

I want to rate -1000. They are idiots, rude, all screwed up and virtually crazy. I was scheduling a move transfer for 7/28/14 and got disconnected. Waited and no one called me back or sent me email. I called again and was told I was scheduled for 7/30/14 and it was without my consent or knowledge. I was told I had to cancel the transfer, but then they would not do it saying "I will get fired... Read more

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  • 2 days ago
  • Television/ Radio
  • Santa Fe, New Mexico
  • Bad Technical Service
  • 5

I would never recommend this service to any household. Yesterday I received a confirmation call indicating a technician would be here between 3-5:00. I arrived home at 1:00 and by 4:50 no one had arrived. I called the call center and the tecnician was supposedly on their way. At 5:45 I called back again, the customer service personnel wasn't able to place a ticket at tat time. I asked to... Read more

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  • 2 days ago
  • Television/ Radio
  • Bad Customer Service
  • 9

Below is what happened an email I have sent to them.......still no contact....this is beyond crazy!! "This is beyond crazy. I need this fixed, I do not have time to be on the phone with Comcast for hours. My wife was just diagnosed with cancer. We don't have time for this at all! Lets start from the beginning. Mind you, I have all my calls recorded, so I have proof of everything I am about to... Read more

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  • 2 days ago
  • Television/ Radio
  • Chicago, Illinois
  • Cable Tv
  • 12

I had ordered xfinity tv and internet service through an online promotion that included the Preferred (220+ channels) Double play cable TV and 50mbs internet for $89.99/month for 1st 12 months and would increase to $119.99/month from months 13 through 24. I made sure that a cable card was in the order (at $0 per month) since I wanted to use my own Tivo box. When the install guy came out he did... Read more

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  • Jul 22
  • Cellular Phone
  • Business Phone Service
  • 4

I've spent there months trying to get Comcast to fix our problem with no avail. They had originally listed our business number incorrectly. Now its listed in phone books and internet search/directory assistance companies wrong. They don't even have me listed with Comcast directory assistance.They take no responsibility for this by claiming they have now sent the correct info and now its up to the... Read more

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  • Jul 22
  • Media
  • Technical Service Charge
  • 7

Acc# 09507 535499-02-2 on July 6 2014 I had a tech visited my house at 5:30 PM original appoimt time between 10-12, the tech reported the order was complete successful while it was not beside he was late 7 & half hours he was short a box & told me that he will be coming at 6 pm the next day with the box he didn't show up now i'm getting charged $41 dollars for that *** experience (tech Id... Read more

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  • Jul 21
  • Media
  • Chicago, Illinois
  • Internet Speed
  • 10

After over three weeks of internet crawling to between 2-5 Mbps on a 50 Mbps plan, several phone calls into customer service, two visits by technicians - Comcast has concluded that the reason is simply due to congestion on their overloaded infrastructure. Unfortunately, we have no other choice and therefore are stuck with 2-5 Mbps internet despite living in the third most populous city in... Read more

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  • Jul 21
  • Internet
  • Lake Jackson, Texas
  • Media Services
  • 7

They just charge you whatever amount they want. They increase your bill whenever they want. worst customer service. They just charge you whatever amount they want. They increase your bill whenever they want. worst customer service. They just charge you whatever amount they want. They increase your bill whenever they want. worst customer service. They just charge you whatever amount they want.... Read more

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  • Jul 21
  • Internet
  • Internet Plan Purchase
  • 8

never deal with comcast or xfinity!!!!! i ordered comcast internet plan comes with local 10 channel+internet upto 30mb for $29.95 over the website. a month later i have the bill of $97.31 so i call comcast(xfinity) to adjust. but i was transferred 3 different department and they said all different stories and they never had that plan.(then what was the plan i made order online???) one of... Read more

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  • Jul 21
  • Media
  • Lake Shore, Maryland
  • Appointment
  • 16

I set up an appointment one month ago to have someone come out and install cable in my new house. The appointment was for July 20 between 8-10 in the morning. When no one showed up I called Comcast and they said that someone had called and cancelled the request, they could not tell me who and there was nothing they could do about it. If this was not bad enough, I was on the phone for 1 1/2... Read more

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