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1.6 Based on 711 reviews
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  • Customers like
    • When it works its good 20
    • Internet speed 14
    • Internet service 12
  • Customers don't like
    • Poor customer service 117
    • Outrageously high prices 64
    • Service 53

The following is an excerpt from my actual 2013 small claims presentation where I sued Comcast over $1,800. Feel free to use it as you feel the need to help you with your small claims action. Comcast actually perjured themselves several times during my hearing. In one instance bold face lied about having remooved an erroneously placed collection action aganst me. I check a week later to find out it had NOT been removed. It was really eye opening... Read more

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Comcast is a terrible company. I left my apartment after a very bad, deeply unethical and jarring roommate experience. I will not pay for their internet use beyond that moment--I returned the modem and Comcast charged me for it anyways. Five years later, well after the statute of limitations, I then got reported to a "zombie debt" credit agency. I'm furious. It has done a number on my credit rating and is erroneous. DO NOT USE THIS COMPANY --... Read more

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I have had the most shocking experience with Comcast. I have never, in my entire life, experience a company that is so completely horrible. We have recently moved and it took over two weeks from our original appointment date for Comcast to come out to run wires to connect our Internet. We originally had an appointment for our house to get wired on the 2nd, since we moved into a home that we recently purchased and completely renovated. Our home... Read more

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Lost my phone, TV and internet 24 for 24 hours. called support, got A reading from a script. Tell me to reboot the modem, by unplugging it. i up plug it nothing happen, power light say on. I tell him there is a battery back up and it did not shut down. He said it should reboot by unplugging. Just a guy reading from a spit that does not know the product. might as well be an auto responded " press 2 if option 1 did work . I asked for a... Read more

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I wrote on their fb account a few days ago about the unbelievably poor customer service I have been receiving regarding unwarranted charges to my account. I still have a $496 charge when my costs should have been $109. Everyone admits the problem is on their end, but in over 10 days, no refund. I will continue writing all over the internet until something changes. NO COMPANY should be in business with such a pathetic customer service... Read more

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Has been a big freakin mess since it was installed 2 weeks ago- the install took 7 hours- yes 7 hours- from 2:30 - 9:30 pm, ridiculous. I had to tell the guy at hour 6 we needed to be done for the day regardless if it was done, and that he could come back the next day, but he didn't want to do that as it was his day off... Then the next day their modem stopped working. I called for service, and silly me thought they'd get right on it since I... Read more

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Today is Sun. July 24th 2016 at 2:30 am. My internet just came back on after a reset. It's been off since Friday 1:24 am. I called the local Comcast number and stated to the digital non-human voice that it was internet connection problem (after it told me that my phone number is associated with my address). Immediately I was told that there were outages in my area and the service should be on by 5 am. Later that day no service and their... Read more

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Horrible customer service. Email hacked. Took over 2 hrs speaking to people in India who don't understand or speak English very well, just to get my email password reset. Then they tell me I have to call their customer security assurance dept. So I do that, again some guy in India who doesn't speak or understand English, keeps having me repeat things. I asked to br switched to a supervisor. Amazingly a very nice guy who apparently is American... Read more

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I would never recommend this company to anyone. Comcast has very poor service, it always takes so much of my time and energy when I reach out to their representatives. I have been on hold for approx 25 minutes with each representative that end up transferring me to another department and then they ask the same questions. Then they placed me on hold and then hang up on me. Spoke to a supervisor that promised will call us back the next day and... Read more

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This is a monopoly and the service they provide is horrible, they are taking advantage of us all. their speed is super slow even if they tell u that if you pay more u get more, NOT. then the bill increases monthly. It takes about 45 min to get a hold of a human and then they are not very nice. Why do we have two choices comcast and century link? it is like the horrible political parties, same BS. why r our local politicians only allowing these... Read more

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YES THEY STOLE MY MONEY OUT OF THE BANK !!I NEVER AGREE TO AN AUTO PAY°NEVER!! I WAD HOME LESS I VAN NOT LPSE MY PLACE BECAUSE OF THEM I TRIED TO TELL THEM THEY HUNG UP ON ME TWICE O WILL CANCELLED MY SERVICE NOW GETTING LEGEL ADVICE SO NOT RIGHT!! I PAY WHAT I CAN EVERY MONTH!! THEN IT IS MORE EACH MONTH!!

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